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Jenkins Nissan
- Car Dealers
- Lakeland, FL
About this business
Location details
4401 Lakeland Hills Blvd., Lakeland, FL, 33805, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to 8:00 p.m. | |
| Tue | 7:30 a.m. to 8:00 p.m. | |
| Wed | 7:30 a.m. to 8:00 p.m. | |
| Thu | 7:30 a.m. to 8:00 p.m. | |
| Fri | 7:30 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 7:00 p.m. | |
| Sun | 12:00 p.m. to 6:00 p.m. |
RecommendedI have had nothing but issues with the service department at this location every time I take my car in for service. My shifter has not been working or coming out of park for over a year. The last time I brought it in, they told me after having my car all day, that they are not going to sit around all day and try to figure it out. My car had scratches on the window tint, on the driver's side, when I picked it up. Then, last week, there was definitely a breakdown in communication. The manager Mario told me they would look... read more
Business response:
Nicki, Thank you for bringing this to our attention. We are concerned about your comments and would like to get in touch with you to discuss this matter further. At Jenkins Nissan, we take customer reviews very seriously. Please contact Kendall Miller at kmillerjn@yahoo.com. We look forward to working together with you to come up with a solution.
3 almost 4 hrs for an oil change and THEY DO NOT CARE. The so called “director” basically told me the wait will never change cause people are willing to Sit and wait that time for an oil change and I said to him that is BS customer service will change nobody wants to sit and wait for A service that only takes 15 to 20 minutes my daughter sat there since 1245 and still hadn’t been service when I showed up after three I told the Director to tell his boss and then maybe they can do something about it and he wasn’t even open to ... read more
Business response:
Stacy, We apologize for the wait you experienced in having your vehicle serviced at our dealership. Please reach out to Kendall Miller at kmillerjn@yahoo.com at your earliest convenience so we have the chance to make things right. We look forward to hearing from you soon.
The service center is the worst. Even with appointment it takes 2-3 hours for a oil change.
Business response:
Nicole, We apologize for the wait you experienced in getting your oil changed at our dealership. Please reach out to Kendall Miller at kmillerjn@yahoo.com at your earliest convenience so we have the chance to make things right. We look forward to hearing from you soon.
When I bought my car the temp tag they issued (but never put in my car, because I had a plate already) was stolen and used on toll roads. When confronted, Jenkins nissan refused to help. Trash service
Business response:
Megan, We appreciate you bringing this experience to our attention. If you are willing, please contact Kendall Miller at kmillerjn@yahoo.com so we can work towards a resolution. We look forward to hearing from you.
HORRIBLE CUSTOMER SERVICE I WOULDN'T RECOMMEND ANYONE TO GO TO THEM!!!!!
Business response:
Megan, We regret to hear that you are displeased with your recent experience with us. If you'd be willing to provide more feedback, please reach out to Kendall Miller at kmillerjn@yahoo.com so we can assist you further.
service sucks had an appointment at 8 am 4 tires and steer brakes my bill was 1400 dollars I was there til 1 o'clock I started complaining being there 5 hours only for them to tell me I have to come back cause the tire balancer broke i will never come there for service again this is my second car I brought from the dealership but never again
Business response:
Ellis, We appreciate you bringing this experience to our attention. If you are willing, please contact Kendall Miller at kmillerjn@yahoo.com so we can work towards a resolution. We look forward to hearing from you.
Slow service caused me to cancel part of what I wanted done and made me an hour late for work. Had an appointment and waited 3 hours for my car. Was handed the keys when I paid, went outside and didn't see my car. Was told by a service representative to press the panic button on my key fob to find my car. My car was parked in the back.of the lot.
Business response:
Dear Renekki, thank you for bringing this to our attention. We are concerned about your comments and would like to get in touch with you to discuss this matter further. At Jenkins Nissan, we take customer reviews very seriously. Please contact Kendall Miller at kmillerjn@yahoo.com. We look forward to working together with you to come up with a solution.
Very slow and poor service in general. Expect to wait for 4+ hrs for basic service and no updates if you drop the car off.
Business response:
Dear Jobin, thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience. We would love the chance to talk to you about this situation and make it right. At your earliest convenience, please reach out to Kendall Miller at kmillerjn@yahoo.com.
they're service department is so slow.
Business response:
Dear Linda, thanks for sharing your feedback. We are sorry your experience did not match your expectations. It was an uncommon instance, and will do everything in our power to improve our service experience. Please feel free reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
Frequently asked questions about Jenkins Nissan
How is Jenkins Nissan rated?
Jenkins Nissan has a 4.1 star rating with 6,339 reviews.
When is Jenkins Nissan open?
Jenkins Nissan is closed now. It will open at 12:00 p.m.