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Jenkins Nissan
- Car Dealers
- Lakeland, FL
About this business
Location details
4401 Lakeland Hills Blvd., Lakeland, FL, 33805, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to 8:00 p.m. | |
| Tue | 7:30 a.m. to 8:00 p.m. | |
| Wed | 7:30 a.m. to 8:00 p.m. | |
| Thu | 7:30 a.m. to 8:00 p.m. | |
| Fri | 7:30 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 7:00 p.m. | |
| Sun | 12:00 p.m. to 6:00 p.m. |
I wouldn’t recommend this dealership due to their lack of organization. I had a good experience with buying my vehicle however when I returned to have my car serviced for its certification they were awful. When I arrived I was told it wouldn’t take long to complete but an hour 1/2 later I was still there. I told them I would come back and they told me they couldn’t let me leave with the car that way however they allowed me to purchase it and drive away that way. Long story short….they gave me a loner vehicle and told me that... read more
Business response:
Hello Camille, we regret to hear that you are displeased with your recent experience with us. If you are willing to give us another chance, please reach out to Kendall Miller at kmillerjn@yahoo.com at your earliest convenience so we can understand your situation better in order to try and turn your experience around.
customer service has been terrible the last couple of times I've been there
Business response:
Thank you for providing your feedback and letting us know about this issue, Mike. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on (855) 381-4077 and we'd be happy to help you out. Cheers, Jenkins Nissan
The maintenance department is inefficient.
Business response:
Hello Mary, I am very sorry to learn that you did not have a positive experience when you visited our service department. I apologize for the inconvenience. I want to assure you that we take matters of customer service very seriously and I will be speaking to my staff to assure this does not happen again. If you would like to discuss your visit in greater detail, I would love to talk to you. Please reach out to me at Kendall Miller at kmillerjn@yahoo.com
My first Nissan and first I had a recall on my transmission. They repaired it. While away I had me daughter take my vehicle for a oil change. She was immediately told my engine need replaced $10760. I paid for a diagnosis but wasn't provided any paperwork. Took my vehicle to a neighbor shop in Fort Meade. He replaced my VVT solenoids $662.00 later in rolling no issues. I will never buy another Nissan but Lakeland Nissan could never get any money from me!
Business response:
Hello Marcila, Thank you for bringing this to our attention. We are concerned about your comments and would like to get in touch with you to discuss this matter further. At Jenkins Nissan, we take customer reviews very seriously. Please contact me, Kendall Miller at kmillerjn@yahoo.com. We look forward to working together with you to come up with a solution.
Buyer BEWARE. Bad business. Put us into a new vehicle when the loan wasn't even fully approved...called and try to change terms and interest rates AFTER all the paperwork was signed and done. We drove off the lot and less than a week later started getting calls. They were extremely rude and threatened they would come repossess the car if we did not come in and re-sign everything. We put down a substantial down payment and were under the impression everything was in order and taken care of. Ultimately they did honor the origi... read more
Business response:
Hi Kristen, thanks for sharing your feedback. We are sorry your experience did not match your expectations. It was an uncommon instance, and we will do better. Please feel free to reach out to Kendall Miller at kmillerjn@yahoo.com with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
Poor customer service. what was said will be done was not done. paid $150 for computerized diagnostic , the weird battery charger was just to check the alternator,. strange explanation from 3 women arguueing with a customer simply asking questions. was disappointed
Business response:
Hi Phoebe, thank you for bringing this to our attention. We want all our customers to leave feeling like they have received the utmost in customer service. Please contact Kendall Miller at kmillerjn@yahoo.com so we can investigate this for you.
I brought my Altima in for an oil change yesterday. Picked it up tonight. When I got home I had grease all over my new floor mat and the legs of my pants. My khaki work pants that cost $100. I immediately called and sent the service person photos. She texted back “all the director can do is detail your car”. Well that’s quality customer service. I guess ill take my 13 years of business somewhere else. So sad.
Business response:
Jaime, Thank you for bringing your recent experience to our attention. We want all our customers to leave feeling like they have received the utmost in customer service. Please contact Kendall Miller at kmillerjn@yahoo.com so we can investigate this for you.
they are not truthful about the work they do
Business response:
Dear Ann, thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience. We would love the chance to talk to you about this situation and make it right. At your earliest convenience, please reach out to Kendall Miller at kmillerjn@yahoo.com.
Several visits resulted in the same frustration and lack of care by the Service Department. Last 3 oil change trips resulted in 3 return trips because tech forgot something when doing the job. No care or consideration for excessively wasted time at the dealership.
Business response:
We appreciate you bringing this to our attention. If you are willing, please contact Kendall Miller at kmillerjn@yahoo.com so we can work towards a resolution. We look forward to hearing from you.
Frequently asked questions about Jenkins Nissan
How is Jenkins Nissan rated?
Jenkins Nissan has a 4.1 star rating with 6,339 reviews.
When is Jenkins Nissan open?
Jenkins Nissan is closed now. It will open at 12:00 p.m.