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Jenkins Nissan
- Car Dealers
- Lakeland, FL
About this business
Location details
4401 Lakeland Hills Blvd., Lakeland, FL, 33805, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to 8:00 p.m. | |
| Tue | 7:30 a.m. to 8:00 p.m. | |
| Wed | 7:30 a.m. to 8:00 p.m. | |
| Thu | 7:30 a.m. to 8:00 p.m. | |
| Fri | 7:30 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 7:00 p.m. | |
| Sun | 12:00 p.m. to 6:00 p.m. |
Jenkins falsely advertise a gift card if you come in for a test drive a Nissan which we did. Per our salesperson we left the completed form after our test drive, which he said he would process. Texted him a couple weeks after the test drive and was told we had not waited long enough and then today, exactly one month after our test drive the salesman tells me that the promotion was over when we came in and they cannot process our papers for the gift card. I highly recommend going to another Nissan dealer if you want a... read more
Me and my wife had a horrible experience at the dealer from start to finish. I called in and inquired about the sales event going on this weekend regarding the buy back program and rebates on a new vehicle. I explained our situation with our Nissan Titan and Robyn the “internet sales manager” as she calls herself said come right in and we can get a deal done but we have to come in the dealer. We rushed over there so she can hand us to a inexperienced salesman 3 weeks on the job. No problem. We went looking at the Altimas etc... read more
Business response:
Thank you for your feedback, we aim to provide a quick, easy, and hassle free experience to every customer. It is hard for the internet team to provide exact trade information before it is here at the dealership and our managers are offering aggressive trade values. I was made aware that a manager was able to speak with you before you left, regardless the outcome of the numbers we are sorry we were not able to earn your business. We do appreciate you giving us the opportunity to work to see what we can do to help you upgrade... read more
I purchased a care package which provided for oil changes to my car and it was abruptly canceled without notification. the general manager says they were losing money with the packages and decided to put a hard stop on them. so now I lose money as well because the package I paid for upfront, they pocket the money and stop the service. not fulfilling a written AND paid for contract is stealing.
If you'r looking to buy a LEAF I'd reconsider - Have talked to service director (Mario) and also corporate, CHAdeMO charger has been broken for nearly 3 weeks now.
I made an 8AM appointment to get my oil change. As I write this it is 10:15 !!! How an oil change on one of there vehicles could possibly take over two hours is beyond my comprehension! Clearly the concept of an appointment is something they have not grasped! I will never come back here. Nor will I recommend anyone come here.
My actual salesperson, Alexandro, was excellent......that is where excellence stops. Let me just say I have bought three cars here in the past and had 4 referrals, but no more. I drive from Harmony, FL to buy my cars and I always talk with the internet sales person to get a very close ballpark figure on my monthly payments before I make the long trek out. With my 3 previous purchases, I would arrive, paperwork ready and everything we agreed on. This date the same was going swimmingly, paperwork was 80% signed, tags switched ... read more
Business response:
Thank you for your feedback, We always appreciata knowing the areas we can improve and we never want you or any customer left feeling like their time wasn't appreciated and not completely satisified with the experience. This issue will be handled by proper management imediately and if we can do anything to resolve this issue please contact Kendall Miller or Jose Dean directly. We do appreciate your business.
Have been fighting with them to fix the paint on my car and have documentation that states it’s covered under warranty. Still will not fix it. This has been going on since 2017. Communication is horrible. They state they will call and never do. Tried to call customer affairs and they hang up on me.
Yall so stupid, No one is going to fall for this 😂🤦🏻♂️
Business response:
Not stupid at all, it would be silly of us to send the real check in the mail. Come on down this weekend to get yours! :)
Appt for oil change and tire rotation. Sitting at almost 1.45 hours and still waiting. Not sure what’s going on. Been told when checked in 15 mins early for my appt it would be an hour at most. Came in and told me it was almost done at 11:10 and I’m still sitting here. Not to mention they did something with a recall regarding taking off the back door panels and for the passenger side apparently they disconnected something and the window won’t go down. I called once we realized (more than half way home) and he says just bring... read more
Business response:
Thank you for your feedback, our goal is to insure a quick and hassel free experience for every customer. We appreciate knowing the areas we can improve and if there is anything we can do to resolve your issue please contact management directly. We are happy to help.
Frequently asked questions about Jenkins Nissan
How is Jenkins Nissan rated?
Jenkins Nissan has a 4.1 star rating with 6,339 reviews.
When is Jenkins Nissan open?
Jenkins Nissan is closed now. It will open at 12:00 p.m.