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Huston CDJR
- Car Dealers
- Avon Park, FL
About this business
Location details
1600 US Highway 27 South, Avon Park, FL, 33825, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 6:00 p.m. | |
| Tue | 8:30 a.m. to 6:00 p.m. | |
| Wed | 8:30 a.m. to 6:00 p.m. | |
| Thu | 8:30 a.m. to 6:00 p.m. | |
| Fri | 8:30 a.m. to 6:00 p.m. | |
| Sat | 8:30 a.m. to 5:00 p.m. | |
| Sun | Closed |
Performed recall on high pressure fuel pump and didnt plug my ECM back correctly and caused a bunch of codes and Huston tried to charge me 2200 dollars for parts n labor relative to codes. They went back in and plugged the ECM pcm correctly in and no more codes. Hmmmm scammers xxxx HUSTON . Idiots
Business response:
Thank you for your feedback. We understand your concerns regarding the recall service and the issues you experienced with your ECM. At Huston Chrysler Dodge Jeep RAM, we strive to maintain high standards in our services and take such reviews seriously. If you would like to discuss this further, please feel free to contact us directly. We appreciate your input and hope to resolve any outstanding issues. Sincerely, The Huston Chrysler Dodge Jeep RAM Team
Alternator and Battery replaced and it has a slow start reaction ? after the service my AC did not work anymore ? No resolve on the AC they just wanted to charge me for a review of the AC Very disappointed
Business response:
Thank you for sharing your experience with us. We understand your disappointment regarding the issues with your vehicle's AC following the service at Huston Chrysler Dodge Jeep RAM. Your feedback is important, and we want to ensure that all concerns are addressed. Please reach out to us directly so we can work together to find a resolution for the AC issue. We appreciate your input and hope to assist you further. Sincerely, The Huston Chrysler Dodge Jeep RAM Team
Its horrible-service and sales. I would never do business there again. Warning to anyone who does.
Business response:
Thank you for your feedback. I understand that you did not get the answers that you wanted however the dealership is held accountable by the manufacturer for following processes in order to get authorization for certain repairs. in your case, you have multiple rock chips all over your vehicle. We even shared your pictures of your vehicle full of pink sticky notes on every rock chip your vehicle had and there were many. This is not a manufactuerers defect and therfore they, the manufacturer, will not pay us to repair/ paint y... read more
I have had Unreasonable charges and unsolved problems that makes me feel not willing to seek service there.
Business response:
Thank you for your feedback. We expect transparency from our team and will be contacting you to help resolve your questions / concerns.
Two owners--father and son--two Pacificas--2019 and 2023--and the dealer can not separate the two. Replacement part for the 2023 was given to another owner when the service department could not contact the correct owner. This survey came before the vehicles were actually serviced.
Business response:
Sorry to hear about the inconvenience and thank you for the feedback. Feel free to give us a call when able and we can make sure your profiles are separated appropriately. Thank you and have a great day!
I had to come back for service what they did wrong and I had to keep asking him to fill the other areas for a Noyle change and outrageous prices there! I have decided not to come back to your dealership!!!!
Business response:
Thank you for sharing your feedback with us. We strive to offer a high standard of service and value your candid feedback. Please feel free to reach out to us directly to discuss your concerns further and work towards a positive resolution. Thank you. Sincerely, The Huston Chrysler Dodge Jeep RAM Team
Service appointment went absolutely horrible this time. From dropping the vehicle off to picking the vehicle up and everything in between customer service was absolutely terrible of all the years I’ve been going there.
Business response:
Thank you for sharing your feedback about your recent experience with us. We are disappointed to hear about the challenges you faced during your service appointment. Please know that this is not the level of service we strive to provide at Huston Chrysler Dodge Jeep RAM. We would like to learn more about your visit and work towards a resolution. Please feel free to contact us directly with your name and information to discuss this further. Sincerely, The Huston Chrysler Dodge Jeep RAM Team
I think the mechanics were too busy to try to diagnose my reported issues. They did repair one item, but they were admittedly short handed and took a pass on the other issues I reported by stating that they could not duplicate the issues.
Business response:
Thank you for your feedback, Raymond. We strive for 100% customer satisfaction and it’s concerning to hear your recent service visit did not meet your expectations. Your feedback will be reviewed by our team and we encourage you to contact us at your earliest convenience to discuss this in greater detail. Sincerely, The Huston Chrysler Dodge Jeep RAM Team
I made an appointment to get an oil change and it still took over an hour and a half to complete it.
Business response:
Sorry to hear that. Did your service advisor provide you any updates or notify you at check in what the wait time would look like? did your service include any other maintenance and or did you receive the complimentary car wash and vacuum? I would be happy to take a deeper look into this for you. An hour and a half to two hours is normal with the added services we offer - some at no additional cost to our clients. Thank you for your feedback. Feel free to reach out if you need anything else.
Frequently asked questions about Huston CDJR
How is Huston CDJR rated?
Huston CDJR has a 4.6 star rating with 2,690 reviews.
When is Huston CDJR open?
Huston CDJR is closed now. It will open at 8:30 a.m.