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Huston CDJR
- Car Dealers
- Avon Park, FL
About this business
Location details
1600 US Highway 27 South, Avon Park, FL, 33825, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 6:00 p.m. | |
| Tue | 8:30 a.m. to 6:00 p.m. | |
| Wed | 8:30 a.m. to 6:00 p.m. | |
| Thu | 8:30 a.m. to 6:00 p.m. | |
| Fri | 8:30 a.m. to 6:00 p.m. | |
| Sat | 8:30 a.m. to 5:00 p.m. | |
| Sun | Closed |
I have had Unreasonable charges and unsolved problems that makes me feel not willing to seek service there.
Business response:
Thank you for your feedback. We expect transparency from our team and will be contacting you to help resolve your questions / concerns.
Two owners--father and son--two Pacificas--2019 and 2023--and the dealer can not separate the two. Replacement part for the 2023 was given to another owner when the service department could not contact the correct owner. This survey came before the vehicles were actually serviced.
Business response:
Sorry to hear about the inconvenience and thank you for the feedback. Feel free to give us a call when able and we can make sure your profiles are separated appropriately. Thank you and have a great day!
I had to come back for service what they did wrong and I had to keep asking him to fill the other areas for a Noyle change and outrageous prices there! I have decided not to come back to your dealership!!!!
Business response:
Thank you for sharing your feedback with us. We strive to offer a high standard of service and value your candid feedback. Please feel free to reach out to us directly to discuss your concerns further and work towards a positive resolution. Thank you. Sincerely, The Huston Chrysler Dodge Jeep RAM Team
Service appointment went absolutely horrible this time. From dropping the vehicle off to picking the vehicle up and everything in between customer service was absolutely terrible of all the years I’ve been going there.
Business response:
Thank you for sharing your feedback about your recent experience with us. We are disappointed to hear about the challenges you faced during your service appointment. Please know that this is not the level of service we strive to provide at Huston Chrysler Dodge Jeep RAM. We would like to learn more about your visit and work towards a resolution. Please feel free to contact us directly with your name and information to discuss this further. Sincerely, The Huston Chrysler Dodge Jeep RAM Team
I think the mechanics were too busy to try to diagnose my reported issues. They did repair one item, but they were admittedly short handed and took a pass on the other issues I reported by stating that they could not duplicate the issues.
Business response:
Thank you for your feedback, Raymond. We strive for 100% customer satisfaction and it’s concerning to hear your recent service visit did not meet your expectations. Your feedback will be reviewed by our team and we encourage you to contact us at your earliest convenience to discuss this in greater detail. Sincerely, The Huston Chrysler Dodge Jeep RAM Team
I made an appointment to get an oil change and it still took over an hour and a half to complete it.
Business response:
Sorry to hear that. Did your service advisor provide you any updates or notify you at check in what the wait time would look like? did your service include any other maintenance and or did you receive the complimentary car wash and vacuum? I would be happy to take a deeper look into this for you. An hour and a half to two hours is normal with the added services we offer - some at no additional cost to our clients. Thank you for your feedback. Feel free to reach out if you need anything else.
Routine oil change and tire rotation. This is the only mechanics/ dealership I have had work on my truck since purchased new 3 years ago. I have had many rotations done here, bought my new current tires at Huston. This past tire rotation my truck was pulling hard to the right afterward. I called and bro6the truck back twice. Was told the service manager drove it and it was good. I can take a level set it in my steering wheel, hold it level, as soon as I let go steering pulls to the right. Truck constantly pulls to the right.... read more
Business response:
We’d like to thank you for sharing details of your recent experience at our dealership. Above and beyond customer service is what we strive for daily with our customers. Please contact us at your earliest convenience so we can discuss your experience in more detail. Sincerely, The Huston Chrysler Dodge Jeep RAM Team
They always promise a time it should be ready and it always goes over by a couple of hours. Under promise and over deliver!
Business response:
Kelly, we appreciate this feedback about your experience with us. Your time is valuable to us and we strive to provide fast and competent service. Please contact us at your earliest convenience so we can discuss this further. Sincerely, The Huston Chrysler Dodge Jeep RAM Team
THE LACK OF COMMUNICATION WAS UNACCECPTABLE WHEN ASKING FOR THE STATUS OF THE VEHICLE BEING WORKED ON. BEING TOLD THAT THE SERVICE MANAGER COULD NOT TAKE A PHONE CALL DUE TO BEING ON A PERSONAL CALL, IS UNPROFESSIONAL. IT IS RECOMMENDED TO PROVIDE CUSTOMER SERVICE TRAINING TO ALL EMPLOYEES. IT IS HIGHLY RECOMMENDED FOR CROSS TRAINING IN EACH DEPARTMENT.
Business response:
Thank you for your feedback. Here at Huston Chrysler Dodge Jeep RAM, we pride ourselves on customer satisfaction, and your recent experience with our staff does not reflect that. Please contact us at your earliest convenience so that we can discuss this issue in greater depth. Sincerely, The Huston Chrysler Dodge Jeep RAM Team
Frequently asked questions about Huston CDJR
How is Huston CDJR rated?
Huston CDJR has a 4.6 star rating with 2,617 reviews.
When is Huston CDJR open?
Huston CDJR is closed now. It will open tomorrow at 8:30 a.m.