This profile has been claimed by the business owner or representative.
Huston CDJR
- Car Dealers
- Avon Park, FL
About this business
Location details
1600 US Highway 27 South, Avon Park, FL, 33825, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 6:00 p.m. | |
| Tue | 8:30 a.m. to 6:00 p.m. | |
| Wed | 8:30 a.m. to 6:00 p.m. | |
| Thu | 8:30 a.m. to 6:00 p.m. | |
| Fri | 8:30 a.m. to 6:00 p.m. | |
| Sat | 8:30 a.m. to 5:00 p.m. | |
| Sun | Closed |
Brought one of my 3 Ram trucks in for service. Somehow, a windows switch was broken while it was there, plain to see when I picked it up. Service manager, Walter Graham, would not speak to me or fix it. So they lost a customer with 3 vehicles they service over a maybe $30 part at their cost. Apparently pride in their work and customer satisfaction are not a priority there. A week later and although they say they are looking into the matter, no one has reached out
Business response:
Thank you for your feedback, Rick. We appreciate you bringing your Ram truck to Huston Chrysler Dodge Jeep RAM for service, and we understand your concerns regarding the broken window switch and the lack of communication. It's important to us that our customers feel heard and valued. We encourage you to contact us directly so we can discuss this matter promptly. Your satisfaction is a priority for us, and we want to make things right. Thank you for giving us the opportunity to improve. Sincerely, The Huston Chrysler Dodge Je... read more
Brought one of my 3 Rams they Service there in for Service. Somehow, someone broke the window switch when I went to pick it up it was plain to see. Service manager, Walter Graham, would not fix it. Nor would he even speak with me when the problem was brought up. So for a part that would cost them about $30, they are willing to loose a customer with 3 vehicles that get serviced there. Apparently customer satisfaction and pride in workmanship are not a priority there.
Business response:
We appreciate you taking the time to reach out to us. We are currently looking into this matter.
Prices are outrageous. Had repairs done at 1/3 of the cost. Very disappointed for sure
Business response:
Thank you for sharing your feedback. We understand your concerns regarding the pricing of repairs at Huston Chrysler Dodge Jeep RAM. The team strives to offer competitive rates while ensuring the highest quality of service. We invite you to reach out to us directly so we can discuss your experience further and learn more about your experience. Your feedback is important to us. Sincerely, The Huston Chrysler Dodge Jeep RAM Team
The staff were very nice. ...but our vehicle problem is not fixed...we left it overnight and we were td it should be fine but start/stop still not functioning
Business response:
Thank you for your feedback. We understand your concern regarding the ongoing issue with your vehicle and the start/stop functionality. While we appreciate your kind words about our staff, we take your vehicle's performance seriously. We encourage you to reach out to us directly at Huston Chrysler Dodge Jeep RAM so we can address this matter and learn more about your experience. Your satisfaction is important to us, and we are here to help. Sincerely, The Huston Chrysler Dodge Jeep RAM Team
Tried to rip me off. Missed diagnosed a simple fix for a very expensive fix.
Business response:
Thank you for sharing your experience. We understand your concerns regarding the diagnosis and appreciate your feedback. At Huston Chrysler Dodge Jeep RAM, we strive to provide accurate assessments and quality service. We encourage you to reach out to us directly so we can discuss this matter further. Your satisfaction is important to us. Sincerely, The Huston Chrysler Dodge Jeep RAM Team
Intermittently our seloniod is clicking and not turning the starter. The mechanic tried it and it started. We were told you can't do anything about it. We're guessing that us having Max Care is a detergent at this time.
Business response:
Thank you for your feedback regarding your experience with us at Huston Chrysler Dodge Jeep RAM. We understand your concerns about the intermittent solenoid issue and the response you received. We appreciate your insights and would like to assist you further. Please reach out to us directly so that we can address this situation more thoroughly. Your satisfaction is important to us, and we aim to uphold the best standards. Thank you for bringing this to our attention. Sincerely, The Huston Chrysler Dodge Jeep RAM Team
Erytrrttttyygygghhhhhhhhhhhhh pretty tutti ttty fit ff ff ff f f f f fff f f fcfvfc
Business response:
Thank you for taking the time to leave this 5-star rating! We hope to work with you again! Sincerely, The Huston Chrysler Dodge Jeep RAM Team
Although Maddy’s communication was professional, I was very disappointed with the loaner service. I was informed that I needed to return the loaner with the same amount of gas it had when it was provided to me. However, the loaner was given to me with an empty tank. Over the six days I used the vehicle, I had to fill it with gas to commute, leaving it with half a tank at the time of return. When I asked if I could be reimbursed for the gas, since I obviously couldn’t take it back out, I was told no. This is particularly frus... read more
Business response:
Good afternoon this is the service manager Walter I was not made aware of this issue of our loaner not having any fuel in the vehicle and would like to get you a discount or take care of your next oil change
$160 to find out why my windshield washer doesn't work. ....absurd. dealer I bought it from fixed it for free!
Business response:
Thank you for your feedback. We understand your frustration regarding the cost to diagnose the windshield washer issue. At Huston Chrysler Dodge Jeep RAM, we aim to provide quality service. If there is anything else you would like to discuss about your experience, please feel free to contact us at your earliest convenience. Sincerely, The Huston Chrysler Dodge Jeep RAM Team
Frequently asked questions about Huston CDJR
How is Huston CDJR rated?
Huston CDJR has a 4.6 star rating with 2,617 reviews.
When is Huston CDJR open?
Huston CDJR is closed now. It will open tomorrow at 8:30 a.m.