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Huston CDJR
- Car Dealers
- Avon Park, FL
About this business
Location details
1600 US Highway 27 South, Avon Park, FL, 33825, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 6:00 p.m. | |
| Tue | 8:30 a.m. to 6:00 p.m. | |
| Wed | 8:30 a.m. to 6:00 p.m. | |
| Thu | 8:30 a.m. to 6:00 p.m. | |
| Fri | 8:30 a.m. to 6:00 p.m. | |
| Sat | 8:30 a.m. to 5:00 p.m. | |
| Sun | Closed |
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Business response:
Thank you for taking the time to leave this 5-star rating! We hope to work with you again! Sincerely, The Huston Chrysler Dodge Jeep RAM Team
Although Maddy’s communication was professional, I was very disappointed with the loaner service. I was informed that I needed to return the loaner with the same amount of gas it had when it was provided to me. However, the loaner was given to me with an empty tank. Over the six days I used the vehicle, I had to fill it with gas to commute, leaving it with half a tank at the time of return. When I asked if I could be reimbursed for the gas, since I obviously couldn’t take it back out, I was told no. This is particularly frus... read more
Business response:
Good afternoon this is the service manager Walter I was not made aware of this issue of our loaner not having any fuel in the vehicle and would like to get you a discount or take care of your next oil change
$160 to find out why my windshield washer doesn't work. ....absurd. dealer I bought it from fixed it for free!
Business response:
Thank you for your feedback. We understand your frustration regarding the cost to diagnose the windshield washer issue. At Huston Chrysler Dodge Jeep RAM, we aim to provide quality service. If there is anything else you would like to discuss about your experience, please feel free to contact us at your earliest convenience. Sincerely, The Huston Chrysler Dodge Jeep RAM Team
Upon purchasing my vehicle, I was supposed to have my bumper fixed as it was poking out on both sides. Purchased it in early August and finally got it fixed 3 months later. It took 5 trips to the dealership. I understand that steps have to be taken to figure out the cause/solution but I feel like 5 times is a little excessive. Especially because the first time I brought it in I am sure they just tried to push it in to get it to secure. They were also supposed to detail it since the day I bought it that department was closed.... read more
Business response:
Thank you for sharing your experience with us. We understand that it was frustrating to have to make multiple trips to Huston Chrysler Dodge Jeep RAM for the bumper repair and detailing. We appreciate your feedback regarding the service process and communication issues you faced. We strive to provide a seamless experience for all our customers and will work to ensure our service team addresses these issues internally. Thank you again for your insights, and we hope to serve you better in the future. Sincerely, The Huston Chry... read more
Failure to properly service my car, or pay attention to my questions of continued dashboard lights signaling problems with the brake and ABS system, led to brakes failing and a situation where I could have been in a serious accident. Continued failure to follow the progress on the rebuilding of the failed part led to a $1,100+ rental car cost. Cannot contact the owner/manager of the agency.
Business response:
Your feedback has been forwarded on to our team and we are currently looking into this matter.
I was not impressed with the service. I bought the extended warranty on this vehicle yes at a different dealership but still bought it. Plus when I took it in for the hatch not working correctly I was still under warranty. It had a recall for the hatch. That did not fix the problem and when I brought it back it was no longer under normal warranty. I asked for a loaner car since I only have the one vehicle and was refused because it was no longer under original warranty. I have been a long time dodge/jeep customer (20 years) ... read more
Business response:
Thank you for sharing your experience with us. We understand the frustration you've felt regarding the hatch issue and the warranty circumstances at Huston Chrysler Dodge Jeep RAM. Your feedback is important, and we appreciate your loyalty as a long-time Dodge/Jeep customer. We encourage you to reach out to us directly so we can discuss your situation further and explore possible solutions. We are committed to providing excellent service and hope to regain your trust. Sincerely, The Huston Chrysler Dodge Jeep RAM Team
Maddie was excellent, unfortunately her hands where tied above her pay grade and she had to fight to get my truck completed in 14 weeks at the dealer rather than the 20 weeks she was originally told it would take. 14 weeks without a loaner, without a rental, without any offer to assist with my personal transportation need for the entire 14 weeks the dealer had my truck on lock down. How is this even remotely acceptable as a turn around time especially since we are talking about a power steering hose?.
Business response:
Thank you for sharing your experience with us. We appreciate your recognition of Maddie's efforts in getting your truck completed sooner than expected. However, we understand your frustration regarding the extended turnaround time and the lack of transportation assistance during that period. Your feedback is invaluable, and we would like to assure you that we are committed to improving our service standards at Huston Chrysler Dodge Jeep RAM. If you would like to discuss this matter further or if there’s anything else we can ... read more
Never solved the problem was more worried about fixing other things then what was actually wrong
Business response:
Can I Please get more info on your concern that needs resolved
Charging a long term customer almost $500 for a small piece of plastic is. no way to sell a new car.
Business response:
Thank you for sharing your experience with us. We understand your concern regarding the pricing for the part, and we appreciate your feedback. At Huston Chrysler Dodge Jeep RAM, we strive to offer fair prices while maintaining quality service. We would invite you to reach out to us directly to discuss this situation further and see how we can assist you. Your satisfaction is important to us, and we want to ensure you have a positive experience with us moving forward. Sincerely, The Huston Chrysler Dodge Jeep RAM Team
Frequently asked questions about Huston CDJR
How is Huston CDJR rated?
Huston CDJR has a 4.6 star rating with 2,690 reviews.
When is Huston CDJR open?
Huston CDJR is closed now. It will open at 8:30 a.m.