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Huston CDJR
- Car Dealers
- Avon Park, FL
About this business
Location details
1600 US Highway 27 South, Avon Park, FL, 33825, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 6:00 p.m. | |
| Tue | 8:30 a.m. to 6:00 p.m. | |
| Wed | 8:30 a.m. to 6:00 p.m. | |
| Thu | 8:30 a.m. to 6:00 p.m. | |
| Fri | 8:30 a.m. to 6:00 p.m. | |
| Sat | 8:30 a.m. to 5:00 p.m. | |
| Sun | Closed |
Upon purchasing my vehicle, I was supposed to have my bumper fixed as it was poking out on both sides. Purchased it in early August and finally got it fixed 3 months later. It took 5 trips to the dealership. I understand that steps have to be taken to figure out the cause/solution but I feel like 5 times is a little excessive. Especially because the first time I brought it in I am sure they just tried to push it in to get it to secure. They were also supposed to detail it since the day I bought it that department was closed.... read more
Business response:
Thank you for sharing your experience with us. We understand that it was frustrating to have to make multiple trips to Huston Chrysler Dodge Jeep RAM for the bumper repair and detailing. We appreciate your feedback regarding the service process and communication issues you faced. We strive to provide a seamless experience for all our customers and will work to ensure our service team addresses these issues internally. Thank you again for your insights, and we hope to serve you better in the future. Sincerely, The Huston Chry... read more
Failure to properly service my car, or pay attention to my questions of continued dashboard lights signaling problems with the brake and ABS system, led to brakes failing and a situation where I could have been in a serious accident. Continued failure to follow the progress on the rebuilding of the failed part led to a $1,100+ rental car cost. Cannot contact the owner/manager of the agency.
Business response:
Your feedback has been forwarded on to our team and we are currently looking into this matter.
I was not impressed with the service. I bought the extended warranty on this vehicle yes at a different dealership but still bought it. Plus when I took it in for the hatch not working correctly I was still under warranty. It had a recall for the hatch. That did not fix the problem and when I brought it back it was no longer under normal warranty. I asked for a loaner car since I only have the one vehicle and was refused because it was no longer under original warranty. I have been a long time dodge/jeep customer (20 years) ... read more
Business response:
Thank you for sharing your experience with us. We understand the frustration you've felt regarding the hatch issue and the warranty circumstances at Huston Chrysler Dodge Jeep RAM. Your feedback is important, and we appreciate your loyalty as a long-time Dodge/Jeep customer. We encourage you to reach out to us directly so we can discuss your situation further and explore possible solutions. We are committed to providing excellent service and hope to regain your trust. Sincerely, The Huston Chrysler Dodge Jeep RAM Team
Maddie was excellent, unfortunately her hands where tied above her pay grade and she had to fight to get my truck completed in 14 weeks at the dealer rather than the 20 weeks she was originally told it would take. 14 weeks without a loaner, without a rental, without any offer to assist with my personal transportation need for the entire 14 weeks the dealer had my truck on lock down. How is this even remotely acceptable as a turn around time especially since we are talking about a power steering hose?.
Business response:
Thank you for sharing your experience with us. We appreciate your recognition of Maddie's efforts in getting your truck completed sooner than expected. However, we understand your frustration regarding the extended turnaround time and the lack of transportation assistance during that period. Your feedback is invaluable, and we would like to assure you that we are committed to improving our service standards at Huston Chrysler Dodge Jeep RAM. If you would like to discuss this matter further or if there’s anything else we can ... read more
Never solved the problem was more worried about fixing other things then what was actually wrong
Business response:
Can I Please get more info on your concern that needs resolved
Charging a long term customer almost $500 for a small piece of plastic is. no way to sell a new car.
Business response:
Thank you for sharing your experience with us. We understand your concern regarding the pricing for the part, and we appreciate your feedback. At Huston Chrysler Dodge Jeep RAM, we strive to offer fair prices while maintaining quality service. We would invite you to reach out to us directly to discuss this situation further and see how we can assist you. Your satisfaction is important to us, and we want to ensure you have a positive experience with us moving forward. Sincerely, The Huston Chrysler Dodge Jeep RAM Team
Performed recall on high pressure fuel pump and didnt plug my ECM back correctly and caused a bunch of codes and Huston tried to charge me 2200 dollars for parts n labor relative to codes. They went back in and plugged the ECM pcm correctly in and no more codes. Hmmmm scammers xxxx HUSTON . Idiots
Business response:
Thank you for your feedback. We understand your concerns regarding the recall service and the issues you experienced with your ECM. At Huston Chrysler Dodge Jeep RAM, we strive to maintain high standards in our services and take such reviews seriously. If you would like to discuss this further, please feel free to contact us directly. We appreciate your input and hope to resolve any outstanding issues. Sincerely, The Huston Chrysler Dodge Jeep RAM Team
Alternator and Battery replaced and it has a slow start reaction ? after the service my AC did not work anymore ? No resolve on the AC they just wanted to charge me for a review of the AC Very disappointed
Business response:
Thank you for sharing your experience with us. We understand your disappointment regarding the issues with your vehicle's AC following the service at Huston Chrysler Dodge Jeep RAM. Your feedback is important, and we want to ensure that all concerns are addressed. Please reach out to us directly so we can work together to find a resolution for the AC issue. We appreciate your input and hope to assist you further. Sincerely, The Huston Chrysler Dodge Jeep RAM Team
Its horrible-service and sales. I would never do business there again. Warning to anyone who does.
Business response:
Thank you for your feedback. I understand that you did not get the answers that you wanted however the dealership is held accountable by the manufacturer for following processes in order to get authorization for certain repairs. in your case, you have multiple rock chips all over your vehicle. We even shared your pictures of your vehicle full of pink sticky notes on every rock chip your vehicle had and there were many. This is not a manufactuerers defect and therfore they, the manufacturer, will not pay us to repair/ paint y... read more
Frequently asked questions about Huston CDJR
How is Huston CDJR rated?
Huston CDJR has a 4.6 star rating with 2,617 reviews.
When is Huston CDJR open?
Huston CDJR is closed now. It will open tomorrow at 8:30 a.m.