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Huston CDJR
- Car Dealers
- Avon Park, FL
About this business
Location details
1600 US Highway 27 South, Avon Park, FL, 33825, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 6:00 p.m. | |
| Tue | 8:30 a.m. to 6:00 p.m. | |
| Wed | 8:30 a.m. to 6:00 p.m. | |
| Thu | 8:30 a.m. to 6:00 p.m. | |
| Fri | 8:30 a.m. to 6:00 p.m. | |
| Sat | 8:30 a.m. to 5:00 p.m. | |
| Sun | Closed |
Avoid this service department at all costs. Go to J&J on Main Street or literally anywhere else. On February 26th, I brought my 2017 Ram 1500 (122k miles, meticulously maintained) to Huston after a local shop (J&J) diagnosed a ticking noise as a failing lifter in Cylinder 5. I specifically told the Huston service advisors that the Cylinder 5 lifter needed replacement. Huston stated they could not go on an outside diagnosis and insisted on their own "certified" diagnostic fee. I agreed to pay the fee to have Huston diagnose i... read more
Business response:
Your review has been shared with management. As legal action has been mentioned, we are unable to comment further at this time.
They could not detect that my vehicle smells like antifreeze. The service department could care less about the customer as well as the service manager can’t even return calls.
Business response:
Thank you for sharing your experience with us. We understand your concerns regarding the service you received at Huston Chrysler Dodge Jeep RAM. It's important to us that all issues are addressed promptly and effectively. Your feedback is valuable in helping us improve our services, and we appreciate you bringing this to our attention. Sincerely, The Huston Chrysler Dodge Jeep RAM Team
I will go out of my way too use a different dealership for service or any other work.
Business response:
Thank you for sharing your feedback. We understand that your experience at Huston Chrysler Dodge Jeep RAM was not what you expected. We would appreciate the opportunity to learn more about your concerns. Please feel free to contact us directly. Your feedback is important to us, and we are committed to improving our service. Sincerely, The Huston Chrysler Dodge Jeep RAM Team
I have white paint in two places on the back of my van. This is the second time I reported it and never heard anything back!!!!!
Business response:
Thank you for reaching out and sharing your experience. We understand your frustration regarding the white paint on your van and the lack of communication after your reports. Your feedback is important, and we encourage you to contact us directly at Huston Chrysler Dodge Jeep RAM so we can address this issue promptly and ensure you receive the assistance you need. Our team appreciates your patience and hopes to provide you with a better experience in the future. Sincerely, The Huston Chrysler Dodge Jeep RAM Team
Not a good experience at all. Diagnosed bad manifolds, and e-tourque and said it wasn’t covered under warranty. Not only are those items still covered but 2 dealers have confirmed there are no issues with those items. Also was threatened to have a lean put on my vehicle because I didn’t feel right paying the diagnosis fee. Also tried to resolve the matter by slamming me up side down big time into a new truck trade.
Business response:
Thank you for sharing your experience, Gabe. We appreciate your feedback, and we understand your concerns regarding the diagnosis and warranty coverage. It's important to us that our customers feel satisfied with their service. We encourage you to reach out to us directly at Huston Chrysler Dodge Jeep RAM to discuss your situation further. We want to ensure you receive the proper assistance. Thank you for giving us the opportunity to address this matter. Sincerely, The Huston Chrysler Dodge Jeep RAM Team
Service was great. sales was not Would never buy another vehicle from them but will get Service.
Business response:
Thank you for your feedback. We’re glad to hear the service visit met expectations, and we also recognize your perspective regarding the sales experience. At Huston Chrysler Dodge Jeep RAM, comments like this help reinforce what’s working well while highlighting opportunities to strengthen consistency across departments. Please don’t hesitate to contact us if you’d like to talk about your experience further. Your perspective helps guide continued improvement. Sincerely, The Huston Chrysler Dodge Jeep RAM Team
Took 8 mouth old 3500 in with dead battery. They told me they didn't have time to fix. Went and bought a Ford today because so many problems with the truck and bad customer service
Business response:
Thank you for sharing your experience, Alex. We understand your frustration with the service you received regarding your 3500. Your feedback is important to us, and we strive to provide timely assistance and excellent customer service. If you would like to discuss this matter further, please reach out to us directly at Huston Chrysler Dodge Jeep RAM. We appreciate your input. Sincerely, The Huston Chrysler Dodge Jeep RAM Team
Poor communication Unexpected and unexplained work. Car battery dead when owner pickup The vehicle is running better
Business response:
Thank you for your feedback, and we appreciate you taking the time to share your experience with us. We understand that communication is vital, and we take your concerns seriously. It's great to hear that your vehicle is running better now. If you have any further questions or concerns, please feel free to reach out to us at Huston Chrysler Dodge Jeep RAM. We’re here to assist you. Sincerely, The Huston Chrysler Dodge Jeep RAM Team
I took it in for a leak in the rear. They didn't look at it instead assumed it was in for the sunroof. They said there was a part broken in sunroof and replaced it. Sunroof has only been opened 3 times since in bought the car so don't understand that and no water was leaking inside. I ck evertime car is in the rain.
Business response:
Thank you for sharing your experience with us. We appreciate your feedback regarding the leak you mentioned and the misunderstanding about the sunroof. It's important to us that your concerns are addressed properly. We encourage you to contact Huston Chrysler Dodge Jeep RAM directly so we can discuss this matter further and ensure your vehicle receives the attention it needs. Thank you again for your feedback. Sincerely, The Huston Chrysler Dodge Jeep RAM Team
Frequently asked questions about Huston CDJR
How is Huston CDJR rated?
Huston CDJR has a 4.6 star rating with 2,690 reviews.
When is Huston CDJR open?
Huston CDJR is closed now. It will open at 8:30 a.m.