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Huston CDJR
- Car Dealers
- Avon Park, FL
About this business
Location details
1600 US Highway 27 South, Avon Park, FL, 33825, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 6:00 p.m. | |
| Tue | 8:30 a.m. to 6:00 p.m. | |
| Wed | 8:30 a.m. to 6:00 p.m. | |
| Thu | 8:30 a.m. to 6:00 p.m. | |
| Fri | 8:30 a.m. to 6:00 p.m. | |
| Sat | 8:30 a.m. to 5:00 p.m. | |
| Sun | Closed |
I have white paint in two places on the back of my van. This is the second time I reported it and never heard anything back!!!!!
Business response:
Thank you for reaching out and sharing your experience. We understand your frustration regarding the white paint on your van and the lack of communication after your reports. Your feedback is important, and we encourage you to contact us directly at Huston Chrysler Dodge Jeep RAM so we can address this issue promptly and ensure you receive the assistance you need. Our team appreciates your patience and hopes to provide you with a better experience in the future. Sincerely, The Huston Chrysler Dodge Jeep RAM Team
Not a good experience at all. Diagnosed bad manifolds, and e-tourque and said it wasn’t covered under warranty. Not only are those items still covered but 2 dealers have confirmed there are no issues with those items. Also was threatened to have a lean put on my vehicle because I didn’t feel right paying the diagnosis fee. Also tried to resolve the matter by slamming me up side down big time into a new truck trade.
Business response:
Thank you for sharing your experience, Gabe. We appreciate your feedback, and we understand your concerns regarding the diagnosis and warranty coverage. It's important to us that our customers feel satisfied with their service. We encourage you to reach out to us directly at Huston Chrysler Dodge Jeep RAM to discuss your situation further. We want to ensure you receive the proper assistance. Thank you for giving us the opportunity to address this matter. Sincerely, The Huston Chrysler Dodge Jeep RAM Team
Service was great. sales was not Would never buy another vehicle from them but will get Service.
Business response:
Thank you for your feedback. We’re glad to hear the service visit met expectations, and we also recognize your perspective regarding the sales experience. At Huston Chrysler Dodge Jeep RAM, comments like this help reinforce what’s working well while highlighting opportunities to strengthen consistency across departments. Please don’t hesitate to contact us if you’d like to talk about your experience further. Your perspective helps guide continued improvement. Sincerely, The Huston Chrysler Dodge Jeep RAM Team
Took 8 mouth old 3500 in with dead battery. They told me they didn't have time to fix. Went and bought a Ford today because so many problems with the truck and bad customer service
Business response:
Thank you for sharing your experience, Alex. We understand your frustration with the service you received regarding your 3500. Your feedback is important to us, and we strive to provide timely assistance and excellent customer service. If you would like to discuss this matter further, please reach out to us directly at Huston Chrysler Dodge Jeep RAM. We appreciate your input. Sincerely, The Huston Chrysler Dodge Jeep RAM Team
Poor communication Unexpected and unexplained work. Car battery dead when owner pickup The vehicle is running better
Business response:
Thank you for your feedback, and we appreciate you taking the time to share your experience with us. We understand that communication is vital, and we take your concerns seriously. It's great to hear that your vehicle is running better now. If you have any further questions or concerns, please feel free to reach out to us at Huston Chrysler Dodge Jeep RAM. We’re here to assist you. Sincerely, The Huston Chrysler Dodge Jeep RAM Team
I took it in for a leak in the rear. They didn't look at it instead assumed it was in for the sunroof. They said there was a part broken in sunroof and replaced it. Sunroof has only been opened 3 times since in bought the car so don't understand that and no water was leaking inside. I ck evertime car is in the rain.
Business response:
Thank you for sharing your experience with us. We appreciate your feedback regarding the leak you mentioned and the misunderstanding about the sunroof. It's important to us that your concerns are addressed properly. We encourage you to contact Huston Chrysler Dodge Jeep RAM directly so we can discuss this matter further and ensure your vehicle receives the attention it needs. Thank you again for your feedback. Sincerely, The Huston Chrysler Dodge Jeep RAM Team
It took 2 months to get my jeep repaired. I had to text and call constantly to find out the status. I asked when I took my car there if they would work with my extended warranty company and they said they would. It was only supposed to take a couple of weeks to fix my car, if I paid to have the part sent overnight. I agreed to pay for the overnight, but somehow the part never arrived. It was not a great experience and I would not take my vehicle here again.
Business response:
Thank you for sharing your experience. We understand your concerns about the repair timeline and coordination with your extended warranty. At Huston Chrysler Dodge Jeep RAM, we aim to provide clear updates and support throughout the service process, and your feedback helps us see how these situations affect our customers. Feel free to connect with us directly if you’d like to go over this further. Your satisfaction is our priority. Sincerely, The Huston Chrysler Dodge Jeep RAM Team
The service department, from the manager to the techs seem to be incompetent and poorly trained in there profession! My 2025 Wagoneer has been 6x for the same issue, or a separate issue created by them while attempting to fix the original problem! Nobody is service seems to know what to do orv hope to resolve the issue! They really give Huston a black eye, because besides the service department, sales was a really good experience! I would have gave them Zero Stars if I could cause they really aren’t good at there profession ... read more
Business response:
Thank you for sharing your experience, Tony. We understand your concerns about the repeat visits and communication challenges with your vehicle. At Huston Chrysler Dodge Jeep RAM, we recognize how important clear updates and consistent progress are when a vehicle is in for service. When you’re ready, please contact us so we can take a closer look at what’s been done and discuss the best path forward. We appreciate the chance to assist with your vehicle. Sincerely, The Huston Chrysler Dodge Jeep RAM Team
The vehicle wasn't ready after they text and said it was done. Then after I got there to get it he said they forgot to check one of the things I took it in for. Then he said he would contact me In a couple days and advise if they would warranty my pads and rotors. That was 9 days ago. Haven't heard from anyone. Someone called about 4 days ago and asked how the experience was. I told her I would answer her after he got back w me from service. Still nothing. Not good customer service. Not pleased.
Business response:
Thank you for your feedback. We understand your frustration regarding the communication and the delays with your vehicle service. At Huston Chrysler Dodge Jeep RAM, we strive to provide timely and effective service, and we appreciate you bringing this to our attention. Please reach out to us directly so we can address your concerns and ensure you receive the follow-up you need. Your experience matters to us, and we are here to help. Sincerely, The Huston Chrysler Dodge Jeep RAM Team
Frequently asked questions about Huston CDJR
How is Huston CDJR rated?
Huston CDJR has a 4.6 star rating with 2,617 reviews.
When is Huston CDJR open?
Huston CDJR is closed now. It will open tomorrow at 8:30 a.m.