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Huston CDJR
- Car Dealers
- Avon Park, FL
About this business
Location details
1600 US Highway 27 South, Avon Park, FL, 33825, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 6:00 p.m. | |
| Tue | 8:30 a.m. to 6:00 p.m. | |
| Wed | 8:30 a.m. to 6:00 p.m. | |
| Thu | 8:30 a.m. to 6:00 p.m. | |
| Fri | 8:30 a.m. to 6:00 p.m. | |
| Sat | 8:30 a.m. to 5:00 p.m. | |
| Sun | Closed |
I recently purchased a Dodge Challenger and a Dodge 3500 Dually Truck. The challenger was purchased for personal use and the Dually Truck was purchased for work. We have been very satified with our purchases! The staff was very helpful. We have also had our vehicles serviced thru Wells and have been extremely happy.
My husband kept getting spam emails from a Tony Wagner who apparently works there, along with some childish name-calling, and other nonsense. They need to stop emailing us, as we never contacted them in the first place.
I bought both of my last two vehicles there. When my transmission went out while I was out of town, I took it to a Chrysler dealership who replaced it with the remanufactured Chrysler transmission warrantied for 3 years 75,000 miles. Within weeks, it leaked out transmission fluid and I had it towed to you. I was told they didn't know if the tow would be covered or not depending on what was wrong. It was covered under the warranty and repaired because of the leak but I was not reimbursed for the Towing. Instead, I was shuffle... read more
This dealer has very bad customer service and customer communication! My warranty has expired recently and I will never set foot back in this dealer!! Buyer be ware the service dept will keep your vehicle all day and then tell you they can’t do your warrant work because it’s “dirty” then charge you 200 bucks for a “diagnosis fee” when they did nothing for you.
Business response:
Thank you for sharing your experience with us, Phil. We understand your concerns regarding customer service and communication at Huston Chrysler Dodge Jeep RAM. We appreciate your feedback as it helps us improve our services. If you would like to discuss this matter further, please reach out to us directly. Your satisfaction is important to us, and we’re here to assist you. Sincerely, The Huston Chrysler Dodge Jeep RAM Team
When I call know one returns my. Call. Than they hang up on me Done
Business response:
Thank you for sharing your feedback. We understand how important it is to receive timely callbacks and respectful communication, and your experience provides valuable insight for Huston Chrysler Dodge Jeep RAM as we review how customer calls and follow-ups are handled. Feel free to connect with us directly so we can discuss your concerns together. We are committed to improving responsiveness and ensuring customers are treated with consistency and professionalism when reaching out. Sincerely, The Huston Chrysler Dodge Jeep RA... read more
I feel like the shop fees make it seem like a scam, and when I ask for a quote for something that means I want the total price. Not a made up price with extra fees added on. The manager did reduce this for me which was good, but I'm just not a fan of these added fees
Business response:
Thank you for sharing your experience with us, Josh. We understand your concerns regarding shop fees and the importance of transparency in pricing. Your feedback is valuable, and we appreciate you bringing it to our attention. We strive to provide clear and comprehensive quotes to our customers at Huston Chrysler Dodge Jeep RAM. If you have any further questions or need assistance, please feel free to reach out to us directly. We hope to serve you better in the future. Sincerely, The Huston Chrysler Dodge Jeep RAM Team
Avoid this service department at all costs. Go to J&J on Main Street or literally anywhere else. On February 26th, I brought my 2017 Ram 1500 (122k miles, meticulously maintained) to Huston after a local shop (J&J) diagnosed a ticking noise as a failing lifter in Cylinder 5. I specifically told the Huston service advisors that the Cylinder 5 lifter needed replacement. Huston stated they could not go on an outside diagnosis and insisted on their own "certified" diagnostic fee. I agreed to pay the fee to have Huston diagnose i... read more
Business response:
Your review has been shared with management. As legal action has been mentioned, we are unable to comment further at this time.
They could not detect that my vehicle smells like antifreeze. The service department could care less about the customer as well as the service manager can’t even return calls.
Business response:
Thank you for sharing your experience with us. We understand your concerns regarding the service you received at Huston Chrysler Dodge Jeep RAM. It's important to us that all issues are addressed promptly and effectively. Your feedback is valuable in helping us improve our services, and we appreciate you bringing this to our attention. Sincerely, The Huston Chrysler Dodge Jeep RAM Team
I will go out of my way too use a different dealership for service or any other work.
Business response:
Thank you for sharing your feedback. We understand that your experience at Huston Chrysler Dodge Jeep RAM was not what you expected. We would appreciate the opportunity to learn more about your concerns. Please feel free to contact us directly. Your feedback is important to us, and we are committed to improving our service. Sincerely, The Huston Chrysler Dodge Jeep RAM Team
Frequently asked questions about Huston CDJR
How is Huston CDJR rated?
Huston CDJR has a 4.6 star rating with 2,617 reviews.
When is Huston CDJR open?
Huston CDJR is closed now. It will open tomorrow at 8:30 a.m.