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Huston CDJR
- Car Dealers
- Avon Park, FL
About this business
Location details
1600 US Highway 27 South, Avon Park, FL, 33825, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 6:00 p.m. | |
| Tue | 8:30 a.m. to 6:00 p.m. | |
| Wed | 8:30 a.m. to 6:00 p.m. | |
| Thu | 8:30 a.m. to 6:00 p.m. | |
| Fri | 8:30 a.m. to 6:00 p.m. | |
| Sat | 8:30 a.m. to 5:00 p.m. | |
| Sun | Closed |
Pre occupied and was only interested in up sale me. Left me sitting way longer than I needed to be.
Business response:
Thank you for sharing this review regarding your experience with us, Nancy. We’d like to discuss this with you further if you could please contact us at your earliest convenience. Sincerely, The Huston Chrysler Dodge Jeep RAM Team
No communication unless I reached out. No urgency/empathy that I had no vehicle and did nothing for rental had to get from Corporate after contacting them. Less than 38000 miles on ~$50,0000 Dodge truck engine seized they could not tell me why. Dodge covered Engine replacement then I was told AC and Starter also needed replacement under my extended warranty, I’m sure that had nothing to do with yanking out an engine and replacing?!? I was initially told about the AC compressor after the new engine was placed after I had to c... read more
Business response:
I am sorry to hear that this was your experience. I am going to look into this on our end and then would like to reach out to you to discuss further if you wouldn't mind. I will attempt to reach out to you by this coming Monday afternoon. thank you for your feedback. I look forward to speaking with you soon.
Arturo was disgruntled, obnoxious and aggressive. Rob never returned my call. 178 for diagnosis and not credited to repair? Wells always credited diagnosis to repair so does jeep in Lake Whales so does Big T. Can't order the part ABS control module till March? Very disappointed and now im diving a unsafe car that has little or no resale value.
Business response:
We regret that your recent experience was less than perfect. I understand you’ve spoken with Rob and hope your concerns were addressed to your satisfaction. We would love the opportunity to earn back your business in the future. Sincerely, The Huston Chrysler Dodge Jeep RAM Team
They told me I needed a new transmission for $12,000. I got a second opinion. Transmission was fine
Business response:
Thank you for sharing this review regarding your experience with us. We’d like to discuss this with you further if you could please contact us at your earliest convenience. Sincerely, The Huston Chrysler Dodge Jeep RAM Team
Promised truck in 5 hours took 2 days because of a stuck bolt they put in last year . Really a big inconvenience for my work cost me an extra 1 1/2 days now have to work the weekend … not happy
Business response:
Your experience with us does not reflect our standards of customer service. Your time is valuable to us and we strive to provide fast and competent service. Please contact us at your earliest convenience so we can discuss this further. Sincerely, The Huston Chrysler Dodge Jeep RAM Team
Shauna has been completely disrespectful to me a 100% disabled veteran. She kicked me me out of the dealership after I had brought my 2015 ram bighorn in for repair of the airline suspension for the 2nd time because repairs were not done the 1st time. She chased me out to the parking lot and chewed me out for more than 30 minutes and tore up the reports that the technician delivered as we were standing there. And continued her rant. She told me to take it to Wauchula or anywhere but Huston. I was suffering from compression s... read more
Business response:
Thank you for your feedback. I am sorry to hear that this was your experience. I noticed that you replied "No" for recommending our dealer. However, I found that we do currently have possession of your vehicle and are working to help repair your suspension issue. Thank you for giving us another opportunity. I will consult with my service manager and Shaunah to see what we may be able to do to expedite this repair for you. it is my understanding that the parts are on backorder, so I won't make any empty promises - I will do a... read more
The lack of care for their customers, and also their promptness is basically non existent. This place will give you the run around until you are questioning your own thoughts.
Business response:
Thank you for sharing this review regarding your experience with us. We’d like to discuss this with you further if you could please contact us at your earliest convenience. Sincerely, The Huston Chrysler Dodge Jeep RAM Team
They seldom get it right. Waiting nearly 10 days for recall exhaust part. Still no call from service department regarding same. Twice took my truck back for tailgate recall. Finally they correctly fixed it. Upon purchase of Ram pickup I had to eat $895 for a surround camera that would cost me $1,500 to have third party to install in our camper. Was never told that when building in house Ram 3500 pick up. Will never consider buying another vehicle from Houston’s.
Business response:
Thank you for taking the time to provide our dealership with feedback about your experience. We assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what happened. Please contact us directly at your earliest convenience so we can resolve your concerns. Sincerely, The Huston Chrysler Dodge Jeep RAM Team
This dealership does not respond to phone calls,’s or even emails. They had my car for over a month, and I had no communication. I actually had to go down to the dealership personally. I have been completely ignored by this dealership. And they scratched my car. I have called several times about this, including sending emails with the pictures. All went on answered.
Business response:
Hello Adriana, thank you for reaching out to us. As we discussed, we were happy to try and buff out the scratch when you got back from your vacation. We will reach back out to you personally to further discuss how we can come to a positive resolution. Sincerely, The Huston Chrysler Dodge Jeep RAM Team
Frequently asked questions about Huston CDJR
How is Huston CDJR rated?
Huston CDJR has a 4.6 star rating with 2,618 reviews.
When is Huston CDJR open?
Huston CDJR is closed now. It will open tomorrow at 8:30 a.m.