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Huston CDJR
- Car Dealers
- Avon Park, FL
About this business
Location details
1600 US Highway 27 South, Avon Park, FL, 33825, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 6:00 p.m. | |
| Tue | 8:30 a.m. to 6:00 p.m. | |
| Wed | 8:30 a.m. to 6:00 p.m. | |
| Thu | 8:30 a.m. to 6:00 p.m. | |
| Fri | 8:30 a.m. to 6:00 p.m. | |
| Sat | 8:30 a.m. to 5:00 p.m. | |
| Sun | Closed |
They seldom get it right. Waiting nearly 10 days for recall exhaust part. Still no call from service department regarding same. Twice took my truck back for tailgate recall. Finally they correctly fixed it. Upon purchase of Ram pickup I had to eat $895 for a surround camera that would cost me $1,500 to have third party to install in our camper. Was never told that when building in house Ram 3500 pick up. Will never consider buying another vehicle from Houston’s.
Business response:
Thank you for taking the time to provide our dealership with feedback about your experience. We assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what happened. Please contact us directly at your earliest convenience so we can resolve your concerns. Sincerely, The Huston Chrysler Dodge Jeep RAM Team
This dealership does not respond to phone calls,’s or even emails. They had my car for over a month, and I had no communication. I actually had to go down to the dealership personally. I have been completely ignored by this dealership. And they scratched my car. I have called several times about this, including sending emails with the pictures. All went on answered.
Business response:
Hello Adriana, thank you for reaching out to us. As we discussed, we were happy to try and buff out the scratch when you got back from your vacation. We will reach back out to you personally to further discuss how we can come to a positive resolution. Sincerely, The Huston Chrysler Dodge Jeep RAM Team
Very disappointed Very disappointed took our money and haven’t paid off our truck and took payment
Business response:
We appreciate you bringing this to our attention. Please contact us directly as soon as possible so that we can discuss what happened and come to a resolution together. Thank you, and we look forward to hearing from you soon. Sincerely, The Huston Chrysler Dodge Jeep RAM Team
The price I was charged was higher than what I was quoted when I scheduled the oil change on line. The dealer also charged a Hazardous Materials of $8.00. If that is an actual cost of disposing of the oil it should be covered by the cost of the oil change & be quoted that way when the maintenance is scheduled.
Business response:
Thank you for sharing this review regarding your experience with us. We’d like to discuss this with you further if you could please contact us at your earliest convenience. Sincerely, The Huston Chrysler Dodge Jeep RAM Team
Since Hustons took over from Wells it has gone downhill. Took 2 days to change a battery. I think that is unacceptable. This is our 3rd Ram truck in 6 years. So happy before we had to deal with Hustons. I think they have a problem in the shop.
Business response:
Your experience with us does not reflect our standards of customer service. Your time is valuable to us and we strive to provide fast and competent service. Please contact us at your earliest convenience so we can discuss this further. Sincerely, The Huston Chrysler Dodge Jeep RAM Team
14 days waiting for a diagnosis on my car. I never seen so many people in service with experience at one dealership. Had my car towed to Winter Haven Chrysler for repairs. Wasted 267.00 to get my car moved.
Business response:
We are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact us at your earliest convenience. Sincerely, The Huston Chrysler Dodge Jeep RAM Team
If I could give a negative rating I would. Ever since this dealership has changed ownership the service sucks. I have had an ongoing issue with my check engine light since March of last year. At that time my Jeep was throwing a code for a small EVAP leak. They ran several smoke tests and stated there was no leak. Finally after 3 trips to the dealership they determined I needed a new filler neck. I have since had the filIer neck replaced but couldn't afford to pay them any more extra money for more of a run around because tha... read more
Business response:
Thank you for taking the time to share your recent experience at Huston Chrysler Dodge Jeep RAM. We want each customer to be completely satisfied upon visiting us, and the impression you received from our dealership is not okay. We would sincerely appreciate the opportunity to amend the situation, so please contact us. Thank you. Sincerely, The Huston Chrysler Dodge Jeep RAM Team
I sold a van with low miles and in great shape to Huston on Friday, August 26. The finance manager was not working that day and would be back Monday so the salesperson agreed to get the check sent from the Avon Park dealership to the address in Lake Placid I requested as I was leaving town the next day. The check had not arrived as of September 1, six days later and two days past the expected date. I live out of state so I could not go to the dealership. I contacted the dealership, was transferred to a numbered voicemail and... read more
Business response:
Thank you for providing your feedback. We're sorry for the length of time it took for you to receive our check. Customer service is very important to us and we do our best to communicate along the way, but it appears we fell short this time. We will use your comments to refine our efforts to ensure this issue does not happen again.
If I could give Service Dept and service writer Eduardo -1 rating, I would. Worst service experience ever! Tires were over inflated to a dangerous level! Said oil change deal was not available (clearly states on Mopar, that it is). Tried to sell unnecessary services. Lied about what time shuttle service was available.
Frequently asked questions about Huston CDJR
How is Huston CDJR rated?
Huston CDJR has a 4.6 star rating with 2,690 reviews.
When is Huston CDJR open?
Huston CDJR is open now. It will close at 6:00 p.m.