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Huston CDJR
- Car Dealers
- Avon Park, FL
About this business
Location details
1600 US Highway 27 South, Avon Park, FL, 33825, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 6:00 p.m. | |
| Tue | 8:30 a.m. to 6:00 p.m. | |
| Wed | 8:30 a.m. to 6:00 p.m. | |
| Thu | 8:30 a.m. to 6:00 p.m. | |
| Fri | 8:30 a.m. to 6:00 p.m. | |
| Sat | 8:30 a.m. to 5:00 p.m. | |
| Sun | Closed |
It took 2 months to get my jeep repaired. I had to text and call constantly to find out the status. I asked when I took my car there if they would work with my extended warranty company and they said they would. It was only supposed to take a couple of weeks to fix my car, if I paid to have the part sent overnight. I agreed to pay for the overnight, but somehow the part never arrived. It was not a great experience and I would not take my vehicle here again.
Business response:
Thank you for sharing your experience. We understand your concerns about the repair timeline and coordination with your extended warranty. At Huston Chrysler Dodge Jeep RAM, we aim to provide clear updates and support throughout the service process, and your feedback helps us see how these situations affect our customers. Feel free to connect with us directly if you’d like to go over this further. Your satisfaction is our priority. Sincerely, The Huston Chrysler Dodge Jeep RAM Team
The service department, from the manager to the techs seem to be incompetent and poorly trained in there profession! My 2025 Wagoneer has been 6x for the same issue, or a separate issue created by them while attempting to fix the original problem! Nobody is service seems to know what to do orv hope to resolve the issue! They really give Huston a black eye, because besides the service department, sales was a really good experience! I would have gave them Zero Stars if I could cause they really aren’t good at there profession ... read more
Business response:
Thank you for sharing your experience, Tony. We understand your concerns about the repeat visits and communication challenges with your vehicle. At Huston Chrysler Dodge Jeep RAM, we recognize how important clear updates and consistent progress are when a vehicle is in for service. When you’re ready, please contact us so we can take a closer look at what’s been done and discuss the best path forward. We appreciate the chance to assist with your vehicle. Sincerely, The Huston Chrysler Dodge Jeep RAM Team
The vehicle wasn't ready after they text and said it was done. Then after I got there to get it he said they forgot to check one of the things I took it in for. Then he said he would contact me In a couple days and advise if they would warranty my pads and rotors. That was 9 days ago. Haven't heard from anyone. Someone called about 4 days ago and asked how the experience was. I told her I would answer her after he got back w me from service. Still nothing. Not good customer service. Not pleased.
Business response:
Thank you for your feedback. We understand your frustration regarding the communication and the delays with your vehicle service. At Huston Chrysler Dodge Jeep RAM, we strive to provide timely and effective service, and we appreciate you bringing this to our attention. Please reach out to us directly so we can address your concerns and ensure you receive the follow-up you need. Your experience matters to us, and we are here to help. Sincerely, The Huston Chrysler Dodge Jeep RAM Team
I took my vehicle in for a recall. Upon return of my vehicle there was a scratch on the driver side fender. Contacted them, sent in pictures and i still have not been called with an update.
Business response:
Thank you for sharing your experience with us. We understand your concerns regarding the scratch on your vehicle after your recall service. Your feedback is important, and we appreciate you reaching out to us. Our team is currently looking into the events you’ve detailed, and we're committed to maintaining our high standards. Thank you for your patience.
There was no communication. Did not return phone calls. Took two weeks to complete the repair after two failed attempts earlier. Vehicle was dirty when we finally picked it up. Less tag 9,000 miles on vehicle and it has been in their shop for over 30 days. They really don’t care
Business response:
Thank you for your feedback. We appreciate you taking the time to share your experience with us. Our team understands your concerns regarding communication and the extended timeframe for your vehicle repair. We strive to maintain high standards at Huston Chrysler Dodge Jeep RAM, and your feedback is invaluable in helping us improve. If you're open to it, we would like to discuss this matter further. Please feel free to reach out to us directly so we can address your concerns. Thank you again for bringing this to our attentio... read more
Took my vehicle in for a clutch and fly wheel replacement on my jeep. It was 3500.00 with labor to complete. Picked up my jeep and it was still making noise. Took it back to the dealer , They blamed they after market clutch (had no choice to buy, they couldn’t get a factory clutch) and there was no adjustment possible and it was safe to drive even though it’s making a rotating noise with a slight grind. Picked up my jeep today and I get a few blocks down the road and smoke starts pouring out from under the hood. I don’t know... read more
Business response:
Thank you for sharing your experience with us. We value your feedback and understand your concerns regarding the clutch and flywheel replacement on your Jeep. It is important for us to ensure that every vehicle is in perfect condition after service. Our team is currently looking into the events you’ve detailed.
Spent 6000$ and didn’t solve the issue, got the truck back to our shop and found out we had back rockers and other issues. Cost us another 7k. Will not be returning and will steer business away from here.
Business response:
Chris, thank you for sharing your experience with us, and we understand your frustration regarding the issues with your truck. We appreciate your feedback, as it helps us improve our services at Huston Chrysler Dodge Jeep RAM. If you would like to discuss this further, please feel free to reach out to us directly. We value your input and hope to address your concerns. Sincerely, The Huston Chrysler Dodge Jeep RAM Team
When referring to a potential customer that’s about to spend 30k on a vehicle with “man” every other sentence is not professional.
Business response:
Thank you for sharing your feedback. We appreciate your perspective and understand the importance of professionalism in our communication. At Huston Chrysler Dodge Jeep RAM, we strive to create a respectful and welcoming environment for all of our customers. If you have any further concerns or suggestions, please feel free to reach out to us directly. Your input is valuable as we work to improve our service. Sincerely, The Huston Chrysler Dodge Jeep RAM Team
I have taken my 2500 Ram diesel in 2 times and both encounters were worthless. Both times I asked for a complete inspection and what was needed with the associated mileage on the truck. The first time no one called and nothing was ever told to me or shown on the invoice other than the oil change. The second time, the exact same thing, however the new service writer claimed to have called by cell several times, however there was no indication of any call on my cell. If the person was smart they could of google my name and eas... read more
Business response:
Thank you for taking the time to share your experience with us. We appreciate your feedback regarding your visits to Huston Chrysler Dodge Jeep RAM with your Ram 2500 diesel. We understand your frustration about the lack of communication and the incomplete inspections you received. It's important to us that our customers feel informed and supported, and it seems that we fell short in this regard. We encourage you to reach out to us directly so we can address your concerns and ensure your truck is properly serviced. Your sati... read more
Frequently asked questions about Huston CDJR
How is Huston CDJR rated?
Huston CDJR has a 4.6 star rating with 2,690 reviews.
When is Huston CDJR open?
Huston CDJR is closed now. It will open at 8:30 a.m.