This profile has been claimed by the business owner or representative.
Huston CDJR
- Car Dealers
- Avon Park, FL
About this business
Location details
1600 US Highway 27 South, Avon Park, FL, 33825, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 6:00 p.m. | |
| Tue | 8:30 a.m. to 6:00 p.m. | |
| Wed | 8:30 a.m. to 6:00 p.m. | |
| Thu | 8:30 a.m. to 6:00 p.m. | |
| Fri | 8:30 a.m. to 6:00 p.m. | |
| Sat | 8:30 a.m. to 5:00 p.m. | |
| Sun | Closed |
THE LACK OF COMMUNICATION WAS UNACCECPTABLE WHEN ASKING FOR THE STATUS OF THE VEHICLE BEING WORKED ON. BEING TOLD THAT THE SERVICE MANAGER COULD NOT TAKE A PHONE CALL DUE TO BEING ON A PERSONAL CALL, IS UNPROFESSIONAL. IT IS RECOMMENDED TO PROVIDE CUSTOMER SERVICE TRAINING TO ALL EMPLOYEES. IT IS HIGHLY RECOMMENDED FOR CROSS TRAINING IN EACH DEPARTMENT.
Business response:
Thank you for your feedback. Here at Huston Chrysler Dodge Jeep RAM, we pride ourselves on customer satisfaction, and your recent experience with our staff does not reflect that. Please contact us at your earliest convenience so that we can discuss this issue in greater depth. Sincerely, The Huston Chrysler Dodge Jeep RAM Team
Every time I have had my vehicle at Huston weather for simple oil changes, recalls, etc, it is always a multiple hour endeavor. There have been times where I have had to call multiple times to see if my vehicle was ready yet only to find out they needed it over night but I was never informed of that, nor was I offered a loaner vehicle. Even when mine was still in warranty. I purchased my vehicle at Huston and have had every service appointment there. Never have I experienced less customer service than at Huston. I used to wo... read more
Business response:
Thank you for taking the time to leave us your review, Gina. It seems that we came up short in meeting your expectations, and that is not the customer service that we seek to provide. We would appreciate hearing more about this issue so that we may work together to make amends. Please contact us at your earliest convenience. We hope to hear from you soon. Sincerely, The Huston Chrysler Dodge Jeep RAM Team
Poor customer service, chose to contradict customer's explanation of the issue. After multiple poor experiences with this Jeep dealer, this will be my last visit to this dealer. Huston has made a poor investment!
Business response:
I am sorry to hear that this was your experience. I just called and left you a voicemail to see if you would have time to review the details of your experience with me. Please feel free to reach out to me when able. Thank you for your time and feedback. - Rob Boggess
Please change telephone number to 863 414 0470. Didn’t get updates. Because dealer called wrong number. This survey was sent to the wrong number.
Business response:
Hi Kathy, and thank you for sharing your feedback with us. We take these matters very seriously and would like to learn more. Please contact us at your earliest convenience. Sincerely, The Huston Chrysler Dodge Jeep RAM Team
Not as good as I thought, Car was not what he said I was either underwater or damaged
Business response:
Sorry to hear that your experience was not up to our standards. I would like to review the details of your visit with you to see if there was something a miss that I can help with. Would you mind reaching out to us at 863-453-6644 and ask for Rob? Thank you for your feedback. Hope to hear from you soon!
When I went in for a oil change I knew I was going to have problems, me and this guy don't see eye to eye. He likes people who just take what he says as truth. I very specifically told him I only wanted the oil and filter change. He came in to the lobby holding my cabin air filter and engine airl filter which was a aftermarket K&N air filter. I don't want someone going through my glovebox after I told them oil and oils filter only . He got smart with me and said he was doing his job . I told him his job was to let them know ... read more
Business response:
Hello, we have seen this review and are concerned with the experience you described. It is not our team’s standard quality of service and we would like to discuss what happened in greater depth if you are available. Please contact us to get in touch so we can work towards an understanding. Thank you. Sincerely, The Huston Chrysler Dodge Jeep RAM Team
They tell you what’s wrong with your car and give an estimate to fix it but in 2 days the engine light comes on and I call to talk to service about it he was unavailable and never called me back so last week Friday I called them back to tell them my car want start like before they called themselves fixing it. Service guy says get it towed in her and I will refund you your money back. But they lied about that to they owe me $85.00 and I’m not happy about it 😡so don’t trust these people they are crooks and I hope you all post... read more
Business response:
Thank you for your feedback. After reviewing your service visit with Arturo, your service advisor, and Marc, my service manager, it appears that the second issue was not related to the first. A check engine light can illuminate for several hundred different reasons. We do appreciate our clients and strive to operate our business with all respect and integrity in tact. We would have been more than happy to correct any mistake that we may have made - including covering the tow bill. We simply were not responsible for towing yo... read more
Told us he'd call in a couple of weeks when parts were in. Going on 4 weeks and no call. We'd also called 3 days ago and left a message. No return call!
Business response:
Thank you for sharing your feedback. It is important to us that we satisfy every customer and we appreciate you bringing this issue to our attention. We appreciate your patience while we wait for the parts to come in. We will look into this matter and be in touch shortly. Sincerely, The Huston Chrysler Dodge Jeep RAM Team
Nice people and great service. However, the price gouging is outrageous. Because of this, I will never purchase a vehicle from this dealer. It’s true—they’re really nice to you as they completely rip you off.
Business response:
Thank you for your feedback. I am sorry to hear that your experience led to this review. I will pull your file to go over and reach out to review with you.
Frequently asked questions about Huston CDJR
How is Huston CDJR rated?
Huston CDJR has a 4.6 star rating with 2,618 reviews.
When is Huston CDJR open?
Huston CDJR is closed now. It will open tomorrow at 8:30 a.m.