This profile has been claimed by the business owner or representative.
Gossett Motor Cars
- Car Dealers
- Memphis, TN
About this business
Location details
1875 Covington Pike, Memphis, TN, 38128, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
I took my car in on Monday 1/27 and left my keys in the drop box and listed the issues on the envelope. This was after speaking to a technician earlier in the day. I received a phone call first thing Tues 1/28 letting me know that my car had a couple of recalls and it would be Wednesday before they could get the parts. I told Taylor that wasn’t a problem. He also let me know they were still diagnosing the other issues but someone would call and let me know once they figured it out. I didn’t hear from anyone Wednesday. Thursd... read more
Business response:
April, just seeing this and have emailed our managers to get additional information. We apologize for any issues and miscommunication during your service.
sucks bad. so bad. horrible
They never fixed my brothers car yet charged him over $1000
I wish I could give zero stars. Gossett Hyundai charged me $1500 over 3 visits and still did not fix my car. One visit to Wolfchase Hyundai fixed the problem. I told the folks at Gossett repeatedly that the car gave me no electrical issues, but they replaced the battery and the alternator nevertheless thinking it would help the engine turn over for some reason. I don't know if the individuals at Gossett Hyundai are incompetent or crooks but don't throw your money away at this establishment.
Business response:
Hi Daniel, I spoke to David Montgomery, our Service Manager about your vehicle. I understand that he went over and aboard to help you get your vehicle fixed. David asked if it is not too much trouble to give him a call, he would appreciate knowing what repair got your vehicle back on the road. We are proud to employ certified factory trained technicians in our service departments and it is our goal to always serve our customers to the best of our ability. I hope we can earn your trust in the future. Thanks Daniel and have a ... read more
To whom it may concern, I purchased a used Kia Niro from the Gossett Kia on Covington Pike in June of 2019. I was very pleased with my purchase and my sales experience. I was assured that the car was driven minimally by it's previous owner as evidenced by the low mileage and that it had a recent oil change and the brakes had been replaced. On October 29th I got in my car to see a sign of low tire pressure. I filled my tire up with air and then again the alert popped up again. I inspected the tire and there was a bolt in ... read more
My son's 2015 KIA Soul has been losing an exorbitant amount of oil. We started coming to Gossett KIA almost a year ago to "track" and document the problem. Since that time the 3 people reviewing his case have all left so my wife and I went it 3 weeks ago. the first (only) gentlemen in the service department, never looked up, was impatient, rude and basically shrugged us off. We asked to speak to the manager. We spoke with Mike Collins who, at the time, was very helpful and explained the situation. He spoke with the KIA rep o... read more
Business response:
Hi Mark, I did speak to Mike yesterday and he has been sick but will check on the status and get back to you as soon as possible. He did say that he received an voicemail on his cell once but did not see you had called other times- so sorry for that, Mike is one of our best service managers. I'll check back to make sure he is back at work today. Thank you for understanding.
The worst customer service I’ve ever experience
Everything slow and unconcerned didn’t do nothing to my car claim like it was my oil change it and my engine light is still on after they charge me a 182 dollars
Will never do business with these people, poor customer service and the owner and management could care less about the customer only concern they have is the dollar, will never buy anything from them, nor will I take any of my vehicles to any of their businesses.
Frequently asked questions about Gossett Motor Cars
How is Gossett Motor Cars rated?
Gossett Motor Cars has a 4.3 star rating with 9,223 reviews.
When is Gossett Motor Cars open?
Gossett Motor Cars is closed now. It will open at 7:00 a.m.