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Gossett Motor Cars
- Car Dealers
- Memphis, TN
About this business
Location details
1875 Covington Pike, Memphis, TN, 38128, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
My son's 2015 KIA Soul has been losing an exorbitant amount of oil. We started coming to Gossett KIA almost a year ago to "track" and document the problem. Since that time the 3 people reviewing his case have all left so my wife and I went it 3 weeks ago. the first (only) gentlemen in the service department, never looked up, was impatient, rude and basically shrugged us off. We asked to speak to the manager. We spoke with Mike Collins who, at the time, was very helpful and explained the situation. He spoke with the KIA rep o... read more
Business response:
Hi Mark, I did speak to Mike yesterday and he has been sick but will check on the status and get back to you as soon as possible. He did say that he received an voicemail on his cell once but did not see you had called other times- so sorry for that, Mike is one of our best service managers. I'll check back to make sure he is back at work today. Thank you for understanding.
The worst customer service I’ve ever experience
Everything slow and unconcerned didn’t do nothing to my car claim like it was my oil change it and my engine light is still on after they charge me a 182 dollars
Will never do business with these people, poor customer service and the owner and management could care less about the customer only concern they have is the dollar, will never buy anything from them, nor will I take any of my vehicles to any of their businesses.
very poor Communication skills. Took 5 days to fix the sensor on my vehicle and I hardly got an apology. wont be back
Business response:
Jeremy, I understand you spoke to Bob, our Service Manager and he would like to again extend an apology for any lack of communication skills by you service advisor. I hope we can earn your trust in the future and have the opportunity to serve you again.
My front bumper was falling off the other day and went to Dealership to have them replace a bolt to secure front bumper. They told me to make a appointment to have bolt installed on bumper. 14,000 miles on car. WHAT HAPPEN TO CUSTOMER SERVICE? Want need bolt when bumper falls off!!😔😔😔
Improvements can be made by training some employees in decent customer service. Brandon refused to return phone calls and was outright rude when he did answer the phone. My car was there for 21 days. I understand that insurance dispute had something to do with the length of time the car was there, but returning a phone call is common courtesy.One of the times I spoke with him I explained that my husband had called and left several messages with repair questions. I implored Brandon to call him back so we could get some resolu... read more
This is the first time that I have had something negative to say about Gossett, but I'm going to say it. In the book of things to have put on your car is the luggage racks for my Outlander Sport. They will install them for $140 bucks if you buy them there. All because my mom found the racks online through Mitsubishi for a cheaper price, now you guys don't want to put them on. And you send me elsewhere? That is crap. I will see about having them put on elsewhere and more than likely I will start doing EVERYTHING elsewhe... read more
Business response:
We appreciate you making changes ! Thank u!
RecommendedGreat great dealerships. Go see Rodney Smith. He will take care of your. 9015076965
Frequently asked questions about Gossett Motor Cars
How is Gossett Motor Cars rated?
Gossett Motor Cars has a 4.3 star rating with 8,716 reviews.
When is Gossett Motor Cars open?
Gossett Motor Cars is closed now. It will open at 7:00 a.m.