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Gossett Motor Cars
- Car Dealers
- Memphis, TN
About this business
Location details
1875 Covington Pike, Memphis, TN, 38128, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
We bought a used vehicle in March. In exactly 3 months we have owned it, it has had to go to the shop 3 times and we have spent over $2000 dollars fixing it. And now I have another problem I'm going to have to put it in the shop for. I understand it is used, but I have always bought used and never once had a problem. And the problems I'm fixing aren't normal wear and tear, they were evident when we bought it and it was covered up. Beyond irritated and WILL NEVER do business with them again.
Extremely poor sales experience when trying to purchase. Sales Manager was truly an awful person. Could have easily solved the problem, but only made it worse. Email the General Manager has not received a response over a week later. Parker Audi in Little Rock seized the opportunity and gained a new customer in the process.
Gossett, please make sure replacement parts are readily available for the newest vehicles you're selling. I bought a 2017 Kia Sportage in December and it was in an accident in January. Cordova Collision has had my Sportage since January and says they're still waiting on a replacement part from Kia. We're into the 3rd month of waiting for a part which seems an excessive amount of time. But on a positive note, everyone at Gossett was great during our purchase of the vehicle and I really loved the new Sportage...to the best ... read more
I made a service appointment online and received a confirmation email. When I arrived 5 minutes early there were already 6 or 7 cars waiting for the service department to open the doors. No problem I thought, I have a confirmed appointment for 7 am. WRONG! The service man tells me Saturday is only first come first served and that it would be hours before my turn. If there are no appointments allowed on Saturdays, do not allow someone to make one and receive a confirmation from Kia. I do not like being deceived!
Sales people don't show the customers the features of the new car. The managers do NOT back the employees! !!!!
I need more income & a cosigner! God please fix my situation. I need thee O Lord! Make a way out of no way.
Excellent and helpful through the sale, but really dropped the ball after I drove off the lot when it came to customer service, returning calls and helping with tagging issues that arose from their end. It also took almost a month to get my owner's manual and spare key. I sit here with a brand new car with an expired temp tag and am unable to get my tags until the issues are resolved. I am not a happy customer.
The covington pike in Memphis is the most horrible and insensitive group of people you want to meet. Customer service is your job and duties... need more training in customer service. Just horrible...
Frequently asked questions about Gossett Motor Cars
How is Gossett Motor Cars rated?
Gossett Motor Cars has a 4.3 star rating with 9,223 reviews.
When is Gossett Motor Cars open?
Gossett Motor Cars is open now. It will close at 7:00 p.m.