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Gossett Motor Cars
- Car Dealers
- Memphis, TN
About this business
Location details
1875 Covington Pike, Memphis, TN, 38128, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
The CUSTOMER SERVICE is Horrible!! From Taylor to Chip not calling me back for 10 days!! MY car was brought in by roadside assistance because I was having ENGINE ISSUES!! MY CAR IS A 2020 KIA OPTIMA that is my Only means of transportation!! No Loaner vehicle and no DEFINATIVE TIME TO FIX MY CAR!! DONE WITH KIA!!! LORD I WISH I HAD GONE BACK TO NISSAN!!! POOR CUSTOMER SERVICE
Business response:
Maurice, we apologize for any problems you may be experiencing with your vehicle and we are working to get the issues resolved. I spoke to Jason our Service Manager and understand that our team is waiting for some additional service records that you may have in order to forward to Kia. While we understand that a loaner would assist in your current situation, please know that at this time we do not have any loaner vehicles available. During the pandemic our Service Departments have been much busier than normal, which has caus... read more
Quality of experience has changed since dealership was sold.
Business response:
Give us another chance Russel! We work hard everyday to give all our customers to best experience possible. We appreciate you and hope we can earn your business in the future.
Took them 4 days to to replace 2 tires. On day 2 I was lied to and told the tires were replaced. I initially took the car in for a diagnosis. But after 0 communication and being lied to, I’ll never take my car here again.
Business response:
Lauren, we apologize for any inconvenience you may have encountered during your recent service visit to Gossett Kia. Unfortunately we have seen a drastic increase in service customers due to the pandemic and are working very hard to make sure all our customers receive quick and professional service every time they visit. I understand you spoke to Mike our Service Manager and he is working with you to solve the issues you are experiencing. Thank you for your business and we are looking forward to serving you again in the fut... read more
I will never purchase a vehicle from them again and I strongly recommend anyone else do the same. We purchased a 2015 QX80 from them less than 2 years ago. Paid thousands of dollars to have it certified by them. We have only used them to service it. It has now had to be towed to them and used emergency roadside assistance 4 times - each time they said they could not find anything wrong with it and told us to come and get it. The last time that happened (yesterday) I warned them that we had a family trip planned for this week... read more
I have been a loyal and faithful customer to Gossett Motor cars for 15 years now. I have bought MANY cars from you. MANY. After my experience this morning, I will be leaving the Gossett Motor Cars family. I don’t even have the patience to go into details. Time to move on.
Business response:
Bethany, we need details in order to make things right. Could you give your manager a call at your convenience so that we can better understand the issue. Thank you in advance.
I called Gossett 3 times this morning to talk to someone in service. No one ever answered. I was on hold for a total of 30 minutes!! All I want to know is if KIA accepts Car Shield for out of warranty service. It requires a yes or no answer. PATHETIC customer service!!
Business response:
Pj, we apologize that you had issues contacting our Service Department--we are not really sure what was the issue with the phone system. I spoke to Mike our Service Manager and yes we do have a program setup with Car Shield. Kia requires that a diagnosis be performed on the vehicle and then we are required to send the diagnosis to Car Shield. Please give us a call at your convenience so that we can setup an appointment for you. Thank you PJ.
SERVICE, SERVICE, SERVICE! If you have problems with your kia, don't expect to get it fixed any time soon. If you call no one answers or the mailboxes are full. Been without a ride for 2 weeks now and they could care less.
Business response:
Christy, we apologize for any delays that you may be having with your Hybrid while in for service at Gossett. Gossett Kia must process a Technical Support Line Ticket on all Hybrids in for service and while we are eager to get you back on the road as soon and safe as possible, we are required to go through certain steps with Kia for service on your Battery Issue. Rest assured our team has been in contact with the Service Line and will continue to monitor their progress and will update you as soon as we hear. I understand tha... read more
You car will be on FIRE PURCHASING FROM HERE
My daughter brought her truck in for an oil change and tire rotation. She drove less than 550 feet and her truck began to smoke and completely burned! You guys were negligent and have FAILED to make this right!
Frequently asked questions about Gossett Motor Cars
How is Gossett Motor Cars rated?
Gossett Motor Cars has a 4.3 star rating with 8,716 reviews.
When is Gossett Motor Cars open?
Gossett Motor Cars is closed now. It will open tomorrow at 7:00 a.m.