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Gossett Motor Cars
- Car Dealers
- Memphis, TN
About this business
Location details
1875 Covington Pike, Memphis, TN, 38128, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
RecommendedI booked an appointment for a safety recall at Gossett Kia North. The appointment was 2 weeks out. Brought my vehicle in the date of the appointment and made arrangements for someone to meet me so I could leave my vehicle. I was told they had to order the part and I would have to bring it in when they received the part. I was extremely frustrated and disappointed. I called the service manager and was told he was in a meeting. I said I would like to leave a message. The service rep., who I had dealt with, was the one who too... read more
Business response:
Connie, we do understand your frustration with the time constraints of repairing your vehicle but please understand while we strive to make sure all our customers are handled in a timely and professional manner at all times, unfortunately the manufacturer requires that we check in the vehicle with the VIN number and go through procedures before we are allowed to order the part on a recall. We apologize for our lack of communication with this issue and hope that we can continue to earn your business.
RecommendedTerrible place. Took my wife’s vehicle in for service. Took over a month to get a price to replace an alternator. Then they left my windows down and allowed the vehicle to be rained in multiple times after I declined to have them replace alternator. Glove box and center console was dumped in floor. General manager JEFF ALLEN couldn’t care less. Buyer and customers beware.
Business response:
Bobby, we apologize if you have had issues during your service visit to Gossett Kia South. Please give Chip our Service Manager a call at your convenience so that he can work to resolve your issues. While the wait has been extended for service due to unforeseen circumstances, we will always give you top notch service no matter what and strive for all our customers to receive a 5 Star experience.
I would never recommend coming here for anything. They didn’t call me to tell me the part had arrived to repair my car. They didn’t call to schedule an appointment to repair it once the parts were in. I’ve been here over 6 hours waiting on it to get repaired. I was suggested to leave it as it would take a while but since it’s my only car, and you know, I can only drive 1 car at a time, they couldn’t provide me with a loaner while they try to repair my car.
Business response:
Eric, we apologize if you had issues during your Service Visit to Gossett Kia. While we have always strived to have either rentals or loaners available for our customers, the Pandemic has caused a shortage of rental vehicles nationwide which in turn has affected our ability to supply. We do appreciate your business and hope that the rental situation returns back to the norm. Thank you for your business and we look forward to continuing to serve you.
I highly suggest that if your having vehicle issues do not take it to kia gossett. They are rude. They don't care about timing. I call once a month to check on my vehicle but I get cut off when trying to get understanding. It will take a half a year for you to get your vehicle back. Do not I repeat do not sign your vehicle over to them to service.
Business response:
We do understand your frustration with the time constraints of diagnosing and repairing your vehicle but please understand while we strive to make sure all our customers are handled in a timely and professional manner at all times, unfortunately the pandemic has caused some unavoidable issues with employees and technicians out sick due to Covid as well as issues with receiving the parts from the manufacturer (as are all automotive dealerships at the moment) that are required to repair your vehicle. We hope that we can contin... read more
They hold vehicles for weeks with no communication. Horrible service!
Business response:
Elisabeth, we apologize if you were not updated during your service at Gossett Kia. We strive for open communication and work hard to have your vehicle ready in a timely manner. We do apologize if your expectations were not met. We appreciate your business and hope that we can earn your trust in the future.
I recommend you start with being honest about wait times and answering the phone when customers call about their vehicles in the service department. Then add in a little genuine respect and honesty instead of falsifying estimated pick up dates so that the customer can make financial plans on how they will be able to navigate life while their vehicle is being serviced. Finally take some responsibility and accountability for not living up to your word and call the customer instead of them having to call the company and be tr... read more
Business response:
Kay, we understand your frustration with the time constraints of diagnosing and repairing your vehicle but please understand while we strive to make sure all our customers are handled in a timely and professional manner at all times, unfortunately the pandemic has caused some unavoidable issues with employees and technicians out sick due to Covid. While it is our goal to be able to offer loaners to every customers - we do not have any to loan at the moment. There is no excuse for our lack of communication and for that we are... read more
I would highly recommend not wasting your time with this dealership. I have spent an entire week trying to get someone to help me with placing an order for a Sorento Hybrid however I cannot get a response from anyone. I have emailed multiple people including the sales manager. I've also called multiple people including the sales manager. Today I finally just called the sales number on the website and explained to the person on the phone that I've been trying to order this all week but couldn't get a call back and was assured... read more
Business response:
Steven, we apologize for any issues you may have encountered while inquiring about ordering a vehicle from Gossett Kia South. Our records indicate that Ashton, our Sale Manager sent you a response from your email that answered the 3 topics that you inquired about, which we hope was not caught in spam. While I understand you also were in communication with Ashley, who was working remotely due to COVID, via email in which you provided a contact number. Our Business center did reach out on a couple of occasions to no avail. Rit... read more
My car has been at the dealership since September 14th, 2021..As of today 2/10/22 the ONLY WAY I find out anything is by texting the service manager.. In January I was told they have no idea when my motor will be in, YES, SIX MONTHS LATER AND STILL NO ANSWERS.. It’s actually comical at this point what a joke this place is !!!!
Business response:
Sophia, we apologize that you are not completely satisfied with your service experience at Gossett Kia. We strive to make sure all our customers are treated fairly and kept up to date on all their vehicle needed repairs. Unfortunately, the pandemic has caused unavoidable issues with our ability to receive parts from the manufacturer. Your engine has been on order, but we have no control over when this will be shipped to our service department. The pandemic has caused issues with all dealerships’ ability to receive parts. But... read more
I’ve been there since 7:30 in the morning for my oil change and tire rotation and I’m still waiting until 2:41 ! The staff they’re not friendly in service department they are very slow as hell
Business response:
Eden, so very sorry your service is taking longer than you anticipated. While the wait has been extended for service due to unforeseen circumstances, we will always give you top notch service no matter what and strive for all our customers to receive a 5 Star experience. We do hope that once these crazy times get back to normal that we can continue to earn your business.
Frequently asked questions about Gossett Motor Cars
How is Gossett Motor Cars rated?
Gossett Motor Cars has a 4.3 star rating with 9,223 reviews.
When is Gossett Motor Cars open?
Gossett Motor Cars is closed now. It will open at 7:00 a.m.