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Gossett Motor Cars
- Car Dealers
- Memphis, TN
About this business
Location details
1875 Covington Pike, Memphis, TN, 38128, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
This use to be a dealership that I didn’t mind servicing my car because I knew it would be right and they want try to kill your pockets on purpose😊. The employees were really nice and would speak to everybody. But now we are just money coming in the door and fools that they have overcharged going out the door. They don’t even speak. I have been here since 7am and only one person has spoken😡. I had said that I would never come back after my last experience but I probably wouldn’t make it to Little Rock on a donut. My tires ... read more
Business response:
Angela, it's disappointing to see this feedback, and I'm glad you brought it to my attention. I want to apologize for the lack of communication during your experience. This could not be further from how we take care of our customers, and I'll be following up with the team. Please don't hesitate to reach out to me directly with any additional feedback or concerns. -Rob Walker, GM
Buyer Beware!! Crooks and Liars!!! The sales manager Chuck Micci will say anything to get your deposit from you to buy a car then when you show up at the dealership the deal he said he could absolutely get done all of sudden can't be done and it is out of his hands and the blame lies on his general manager or the wholesalers. The classic bait and switch!! Stay far far away from these guys!!!
Quality product. Horrible customer service. The relationship between the customer and consumer is not over once the car is purchased. it should be a pleasant experience as long as I own the product. I hope something is done to make this right!
It's a scam! You put people in the car that you want. You take advantage of people...especially women. In addition, I came in on March 5th, 2020 for my 1st free oil change. I was told my next oil change will be $59.95. I left. On March 11th 2020 my vehicle began to stall and the service engine soon light came on. I pulled over and checked my oil and there was none!!!! My car had NO OIL and my fluids have not been topped off. Needless to say that I am LIVID and I will be at your service department 1st thing this morning!!!!! ... read more
I asked what the down payment would be on a new kia soul, they essentially told me since I was paying on two other cars already they wouldnt take me as a customer no matter how much money i take down there.
I did get better service at the Mazda dealership on Winchester. They even checked my check engine light for free w/o me asking. I know they were hoping I would come to them to fix it but I really appreciated not having the extra charge.
Business response:
Ms Bray, we were somewhat confused by your review, so we made a call to the service advisor at Gwatney Mazda on Winchester to check to see if you were having any issues with your vehicle. He did confirm you came in with the headlight problem there which Gwatney replaced. Our customer history does show that we did replace an airbag recall in 2016, as well as an oil change for you. I hope your vehicle is running perfectly and that we can serve you in the future.
I took my car in on Monday 1/27 and left my keys in the drop box and listed the issues on the envelope. This was after speaking to a technician earlier in the day. I received a phone call first thing Tues 1/28 letting me know that my car had a couple of recalls and it would be Wednesday before they could get the parts. I told Taylor that wasn’t a problem. He also let me know they were still diagnosing the other issues but someone would call and let me know once they figured it out. I didn’t hear from anyone Wednesday. Thursd... read more
Business response:
April, just seeing this and have emailed our managers to get additional information. We apologize for any issues and miscommunication during your service.
sucks bad. so bad. horrible
They never fixed my brothers car yet charged him over $1000
Frequently asked questions about Gossett Motor Cars
How is Gossett Motor Cars rated?
Gossett Motor Cars has a 4.3 star rating with 10,088 reviews.
When is Gossett Motor Cars open?
Gossett Motor Cars is closed now. It will open at 7:00 a.m.