This profile has been claimed by the business owner or representative.
Gossett Motor Cars
- Car Dealers
- Memphis, TN
About this business
Location details
1875 Covington Pike, Memphis, TN, 38128, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
very poor Communication skills. Took 5 days to fix the sensor on my vehicle and I hardly got an apology. wont be back
Business response:
Jeremy, I understand you spoke to Bob, our Service Manager and he would like to again extend an apology for any lack of communication skills by you service advisor. I hope we can earn your trust in the future and have the opportunity to serve you again.
My front bumper was falling off the other day and went to Dealership to have them replace a bolt to secure front bumper. They told me to make a appointment to have bolt installed on bumper. 14,000 miles on car. WHAT HAPPEN TO CUSTOMER SERVICE? Want need bolt when bumper falls off!!😔😔😔
Improvements can be made by training some employees in decent customer service. Brandon refused to return phone calls and was outright rude when he did answer the phone. My car was there for 21 days. I understand that insurance dispute had something to do with the length of time the car was there, but returning a phone call is common courtesy.One of the times I spoke with him I explained that my husband had called and left several messages with repair questions. I implored Brandon to call him back so we could get some resolu... read more
This is the first time that I have had something negative to say about Gossett, but I'm going to say it. In the book of things to have put on your car is the luggage racks for my Outlander Sport. They will install them for $140 bucks if you buy them there. All because my mom found the racks online through Mitsubishi for a cheaper price, now you guys don't want to put them on. And you send me elsewhere? That is crap. I will see about having them put on elsewhere and more than likely I will start doing EVERYTHING elsewhe... read more
Business response:
We appreciate you making changes ! Thank u!
RecommendedGreat great dealerships. Go see Rodney Smith. He will take care of your. 9015076965
*****Update as of 12/20/18***** I had the chance to speak to Mr. David Gossett this afternoon. We had a very calm and logical conversation and he allowed me to express my concerns and offer insight on the situation. After explaining the situation Mr. Gossett has come to a reasonable solution to the major issues I encountered while dealing with this dealership. I commend Mr. Gossett and David Tripp on sitting down and talking to me, and working out what at least righted the wrongs I felt from this dealership. Thank you both... read more
Business response:
Thanks for the update Samuel, I'm glad to know you were able to talk with David Gossett and get your issues resolved. We hope we can serve you in the future. Have a Safe and Happy Holiday.
I was sitting there pretty much an hour. There were 12-15 associates and managers I could clearly see. Of the names I could see from my seat (Rodney Huffman, Demario Greene, Marwin Jennings, Janice Miller, Tony Williams). All looked my way, yet not ONE spoke a single word or even gave a nodding gesture. And guess what?! For at least 30min I was the ONLY person in the waiting area!! Simply just observing I saw them playing on their phones, over at the snacks, singing, and other things. At least 4-5 people came in after me a... read more
Business response:
We do hope we can earn your business in the future. We apologize for your experience.
The service department has been unprofessional for our past 2 visits. Both times they have not completed the services we requested. It is ridiculous that we buy a car from here and don't have a dependable means of getting routine maintenance performed. Not only are they incompetent but also show lack of concern over the fact that they have now screwed up 2 solid afternoons of our time. They have taken our money for the last time!
Business response:
Stacey, we apologize for any issues you had during your recent service visit. I understand that you spoke to Bob, our service manager before leaving. I hope that after your talk with Bob, you give us another chance to make you a happy customer.
Let's start with saying that this was the good dealership. Not the case anymore. I called during the week to schedule an appointment to have the dash pulled to locate an intermittent short. I was told to bring my car here at 7 am Saturday morning. Brandon informed me on my arrival that they couldn't solve the problems for 2-3 weeks. Three times I explained the situation, and the car was unable to replicate the problem, so 6 hours later, he's wanting to push me out of the building with the oil change, without the standar... read more
Business response:
Paula. Let me talk to our service manager & will see what can be done about the issues. Thanks Paula!
Frequently asked questions about Gossett Motor Cars
How is Gossett Motor Cars rated?
Gossett Motor Cars has a 4.3 star rating with 9,203 reviews.
When is Gossett Motor Cars open?
Gossett Motor Cars is open now. It will close at 7:00 p.m.