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Gossett Motor Cars
- Car Dealers
- Memphis, TN
About this business
Location details
1875 Covington Pike, Memphis, TN, 38128, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
Took our Hundai tuson in last friday because the drivers seat was bouncing. Needed aux and usb port fixed. Dropped off at 7 am. No word all day. Went to pick up at 5pm. We were told we needed a whole new drivers seat. We were also told there was nothing wrong with the aux and usb outlets. After challenging them we were told it was the new iphones and not the car. Funny we hooked up an older phone and guess what...it did not work. Told we needed an entire drivers seat to the tune of $1100 (that included an hour or so of labo... read more
Business response:
Leigh Ann, I’m sorry you had issues with your vehicle in service and am glad to know that you were able to get the problem fixed. It is our service departments opinion that tightening the bolt for the seat may not be a long term fix. There was play found in the seat track and changing it was suggested for your safety. On the USB, I understand that someone that accompanied you stated that they did not have the proper charging cord. While we checked the charger with our tech phone and our company phone-it did work. I hope we ... read more
Took my car in due to checking engine light. Went to pick up car and there was a brand new dent in the rear quarter panel. Dealer will not do anything and I was told the dealer and or the manager will not call me back.
Business response:
Could you message me your contact information so that I could call the GM and get some scoop. Thanks!
The worse customer service at the service department. Service advisors are rude and unprofessional. I would definitely not recommend Covington Pike location nor Mount Moriah. Managers are just as bad as employees.
Took my SUV in, a week and a half agai, for a oil change and back brakes that I desperately needed according to the last technician. Received a call that I not only needed brakes but rotors as well. When I picked up my SUV the brakes were making loud noises and I figured that they were new so need to be broken in. Took the SUV back almost a week later because the noise never stopped but worse now it was making grinding sounds like metal on metal. Still having loud grinding noises especially when I back up. Loud high pitch no... read more
Buyer beware! This dealership practices yo-yo financing and spot deliveries. You spend hours buying the car, take it home, drive it for 3 weeks and then they call and tell you your financing fell through. You have the option of refinancing at a higher rate or giving the car back and losing your down payment or they repossess your car. It is ridiculous that a large “credible” dealership uses these types of practices to prey on young buyers with little credit or people with less than stellar credit. Be smart and informed - g... read more
I had the unfortunate experience of being towed to the Covington Pike location from roadside assistance company. While waiting for the tow, I called the Kia service department to inquire about a new tire. Based on my phone conversation with Brandon W. I should have known my face to face experience would be negative. It certainly was, after explaining my situation and a need to get back on the road to GA to Brandon via the phone; he presented with a rude and disinterested position upon my arrival. As a Kia driver for two year... read more
Don't know why I even try anymore. Went here to purchase a vehicle I saw on the website. Salesman was perfect. Showed me the vehicle and explained all the features. Curtis more than did his job. I explained to him what I was willing to pay and corresponding monthly payment which then he relayed my numbers to the sales manager. This took about 15-20 minutes. I have no idea what this "managers"name was, but he came back quickly with, "they could make it work". Over two hours later I meet the business manager to begin signing ... read more
i own to kia's the the 2011 had a recall on the motor and the care did not give me a notice it just died. put the car in the shop in Memphis at kia on mt. moriah. I ask to get my light fix and the car is still in the shop they still fail to order the parts and asked me today im I sure I want the car fix and ask how I was paying. just give me my car ..I spending about 1000.00 in rental fees and the parts and labor is 1400.00 im out of 2000.00 just dealing with the motor. the motor was free but MIke the service guy told me th... read more
I took my QX in for an appointment that I had scheduled weeks in advance. I asked for a loaner, which I got. When I arrived I waited 20 minutes in the area outside of Blake’s office for him to finish up with customer. When he came out to where I was he and I went over my issues with the car. Everything I wanted done was in my email and it was printed on the work order as well. I checked out a loaner and they were to call when work was complete. I stayed in the immediate area shopping and had lunch. I received a call fr... read more
Frequently asked questions about Gossett Motor Cars
How is Gossett Motor Cars rated?
Gossett Motor Cars has a 4.3 star rating with 8,716 reviews.
When is Gossett Motor Cars open?
Gossett Motor Cars is closed now. It will open at 7:00 a.m.