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Gossett Motor Cars
- Car Dealers
- Memphis, TN
About this business
Location details
1875 Covington Pike, Memphis, TN, 38128, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
Anthony Taylor is very uneducated on the car market. trying to sell high mileage junk for brand new prices
Business response:
We apologize if you had issues during your visit to Gossett. Unfortunately the pandemic has caused some issues with the pricing on both New & Used vehicles but you can always count on Gossett to give you the best prices during this crazy time. We hope we can earn your business in the future.
Their primary goal is getting more money out of you, not service. They will lie and make up things to get you to spend money on services you don’t need.
Rip off do not go here…..
Business response:
Edgar, please give Rob our GM a call at your convenience so that we can better understand what issues you may have had during your visit to Infiniti of Memphis. Thank you in advance.
Horrible, horrible, horrible service department. Will not return calls and once you finally speak to someone after calling 12 times, they tell you an untrue story because someone else has already told you a different story. Also, purchased a vehicle, 30 days later when I wanted to trade the vehicle for a brand new Infiniti, they offered me over $7000 less than what I purchased it for. I should preface this by saying that before I signed papers on the first car, I specifically asked about trading it in and was told “not a pro... read more
Business response:
Mr. Jackson, I understand that Jerry our Service Manager has spoken to you on numerous occasions and also sent you documents about the issues dealing with your vehicle and you were present with Amy and Austin during a diagnosic test and reading. Rest assured that we have no problem providing our customers with all the diagnostic reading and paperwork on every repair. While we understand that you decided to have your transmission replaced with a different b... read more
Gossett kia Mt Moriah I recently had a recall from Kia. When we took the car in the check engine light was on.( I knew it was on nothing else was on )When we got the car home the buttons on the steering wheel did not work and all the lights on the dash was on. So we called them. They said make appointment and they would look at it. We took it back and they said what they did had nothing to do with the problem that it would be $800 to fix it. They told me stuff just happens sorry. So I decided to get a second opinion and it ... read more
Business response:
Hi Michael, we apologize if you had issues with your recent service visit. I did speak to Chip at our Kia South location and he noted in the records that there were Dash Lights on before the HECU recall was completed and that may have added to any additional issues that were found after - not sure. But Chip would be more than happy to speak with you at your convenience if you would like to contact him. We do apologize about the miscommunication about the part that was needed not being available when you went in for service. ... read more
The CUSTOMER SERVICE is Horrible!! From Taylor to Chip not calling me back for 10 days!! MY car was brought in by roadside assistance because I was having ENGINE ISSUES!! MY CAR IS A 2020 KIA OPTIMA that is my Only means of transportation!! No Loaner vehicle and no DEFINATIVE TIME TO FIX MY CAR!! DONE WITH KIA!!! LORD I WISH I HAD GONE BACK TO NISSAN!!! POOR CUSTOMER SERVICE
Business response:
Maurice, we apologize for any problems you may be experiencing with your vehicle and we are working to get the issues resolved. I spoke to Jason our Service Manager and understand that our team is waiting for some additional service records that you may have in order to forward to Kia. While we understand that a loaner would assist in your current situation, please know that at this time we do not have any loaner vehicles available. During the pandemic our Service Departments have been much busier than normal, which has caus... read more
Quality of experience has changed since dealership was sold.
Business response:
Give us another chance Russel! We work hard everyday to give all our customers to best experience possible. We appreciate you and hope we can earn your business in the future.
Took them 4 days to to replace 2 tires. On day 2 I was lied to and told the tires were replaced. I initially took the car in for a diagnosis. But after 0 communication and being lied to, I’ll never take my car here again.
Business response:
Lauren, we apologize for any inconvenience you may have encountered during your recent service visit to Gossett Kia. Unfortunately we have seen a drastic increase in service customers due to the pandemic and are working very hard to make sure all our customers receive quick and professional service every time they visit. I understand you spoke to Mike our Service Manager and he is working with you to solve the issues you are experiencing. Thank you for your business and we are looking forward to serving you again in the fut... read more
I will never purchase a vehicle from them again and I strongly recommend anyone else do the same. We purchased a 2015 QX80 from them less than 2 years ago. Paid thousands of dollars to have it certified by them. We have only used them to service it. It has now had to be towed to them and used emergency roadside assistance 4 times - each time they said they could not find anything wrong with it and told us to come and get it. The last time that happened (yesterday) I warned them that we had a family trip planned for this week... read more
Frequently asked questions about Gossett Motor Cars
How is Gossett Motor Cars rated?
Gossett Motor Cars has a 4.3 star rating with 9,223 reviews.
When is Gossett Motor Cars open?
Gossett Motor Cars is closed now. It will open at 7:00 a.m.