This profile has been claimed by the business owner or representative.
Gossett Motor Cars
- Car Dealers
- Memphis, TN
About this business
Location details
1875 Covington Pike, Memphis, TN, 38128, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
Improvements can be made by training some employees in decent customer service. Brandon refused to return phone calls and was outright rude when he did answer the phone. My car was there for 21 days. I understand that insurance dispute had something to do with the length of time the car was there, but returning a phone call is common courtesy.One of the times I spoke with him I explained that my husband had called and left several messages with repair questions. I implored Brandon to call him back so we could get some resolu... read more
This is the first time that I have had something negative to say about Gossett, but I'm going to say it. In the book of things to have put on your car is the luggage racks for my Outlander Sport. They will install them for $140 bucks if you buy them there. All because my mom found the racks online through Mitsubishi for a cheaper price, now you guys don't want to put them on. And you send me elsewhere? That is crap. I will see about having them put on elsewhere and more than likely I will start doing EVERYTHING elsewhe... read more
RecommendedGreat great dealerships. Go see Rodney Smith. He will take care of your. 9015076965
*****Update as of 12/20/18***** I had the chance to speak to Mr. David Gossett this afternoon. We had a very calm and logical conversation and he allowed me to express my concerns and offer insight on the situation. After explaining the situation Mr. Gossett has come to a reasonable solution to the major issues I encountered while dealing with this dealership. I commend Mr. Gossett and David Tripp on sitting down and talking to me, and working out what at least righted the wrongs I felt from this dealership. Thank you both... read more
I was sitting there pretty much an hour. There were 12-15 associates and managers I could clearly see. Of the names I could see from my seat (Rodney Huffman, Demario Greene, Marwin Jennings, Janice Miller, Tony Williams). All looked my way, yet not ONE spoke a single word or even gave a nodding gesture. And guess what?! For at least 30min I was the ONLY person in the waiting area!! Simply just observing I saw them playing on their phones, over at the snacks, singing, and other things. At least 4-5 people came in after me a... read more
The service department has been unprofessional for our past 2 visits. Both times they have not completed the services we requested. It is ridiculous that we buy a car from here and don't have a dependable means of getting routine maintenance performed. Not only are they incompetent but also show lack of concern over the fact that they have now screwed up 2 solid afternoons of our time. They have taken our money for the last time!
Let's start with saying that this was the good dealership. Not the case anymore. I called during the week to schedule an appointment to have the dash pulled to locate an intermittent short. I was told to bring my car here at 7 am Saturday morning. Brandon informed me on my arrival that they couldn't solve the problems for 2-3 weeks. Three times I explained the situation, and the car was unable to replicate the problem, so 6 hours later, he's wanting to push me out of the building with the oil change, without the standar... read more
I had a bad experience at this location the services department haven call us back and our car been up there three weeks and I am tied of paying a rental car fee..bad service......
Extremely disappointed in the lack of customer service. I good friend bought an Infiniti and he had to basically do the service managers job. I recommend he call the General Manager and they have lacked the courtesy of returning his call. Very disappointing for a high end dealership.
Frequently asked questions about Gossett Motor Cars
How is Gossett Motor Cars rated?
Gossett Motor Cars has a 4.3 star rating with 7,746 reviews.
When is Gossett Motor Cars open?
Gossett Motor Cars is open now. It will close at 7:00 p.m.