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Gossett Motor Cars
- Car Dealers
- Memphis, TN
About this business
Location details
1875 Covington Pike, Memphis, TN, 38128, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
Worst customer service ever! I drove an hour and a half to a bunch of mess. Lauren told me to come and everything would be ready including the rental. Well I get there AND nothing was ready! No rental, no loaner car, and they tried to blame me for her mistakes. Bad business Gossett Hyundai. She was also eating pizza when she should have been helping me figure out the problem SHE CAUSED! I get ppl make mistakes....but you’re the service provider here. Show some accountability! The dealership manager was rude on the phone wit... read more
Business response:
Jasmine, we apologize for any issues that you may have had during your service visit. We have found that during Covid the rental companies are having issues with their inventory of vehicles which is something that we as a dealership cannot control. We do offer loaners when available but we did not having any at that time-we apologize. We appreciate your business and hope that we can earn your trust in the future.
Service is horrible. Dropped car off for recall. Went back to pick it up. They over looked it. Nothing done to it. Car is a year and half old. Had to have it towed in. They can’t look at it for two weeks. No loaner car. Have been trying to talk to a manger for two days. No call back. Not happy with this dealership at all
Business response:
Ms. Young, I understand that you spoke to Mike, our Service Manager and he is on top of the issues that you had during your service visit. We apologize for any inconvenience this may have caused you. We appreciate your business very much and look forward to giving you a 5 Star Experience on your next visit. Thank you again trusting us with your vehicle.
Sold my friend a suv 3 days after I bought had a check engine light needed a new transmission all I'm disclosing feel free to contact me 901-289-1523 thank you claims Mr.Gossett knows bout issue well see but Mr.Allen,Micci&Chip know their wrong ! smooth talkers real nice pull wool quickly ..not used to women like us so.fix issue &I'll delete don't think y'all conducted buisness properly !!
The service department is crazy slow. I had a 1030 appointment,dropped my car off at 7 am & at 4 pm I'm still waiting on an oil change. I canceled my wash & tire rotation.
Business response:
Christina, we apologize for any inconvenience you may have encountered during your visit to our Service Department. I understand you spoke to our Service Manager and we look forward to serving you again in the future. We strive to make sure all our customers have a 5 Star experience every time they visit Infiniti of Memphis.
I called the service department to get a quote on installing a sliding door motor for a Kia van. I was told it would have to be diagnosed for $140 which could be applied to the work if done. I said I know what needs to be done. He said they don’t do quotes on work that it has to be diagnosed. I said so if the “diagnosis” and subsequent estimate is too high for something that I already know is a problem then I would be stuck for the $140 fee. He said unfortunately that’s the policy. I said it indeed was unfortunate. I am incr... read more
The absolute worst customer service I have ever experienced in a dealership.
Business response:
Nicole, we are so sorry to hear this and would love to get more information as to what issues you had during your visit and would like to try to make your experience 5 Star. Could you please message with more information so I can speak to our manager. Thank you in advance.
Honestly I have never been so disappointed in people in my life. We had to relocate due to the military and we left the best Infiniti dealership ever in Texas. I have a National maintenance warranty plan paid for on my lease and this dealership is choosing not to honor it. They could, but have taken it upon themselves not to. My previous dealership even called them as a courtesy to me after Blake lied to me and said I don’t have a National one just one for my previous dealership and some woman was short and nasty with hi... read more
This use to be a dealership that I didn’t mind servicing my car because I knew it would be right and they want try to kill your pockets on purpose😊. The employees were really nice and would speak to everybody. But now we are just money coming in the door and fools that they have overcharged going out the door. They don’t even speak. I have been here since 7am and only one person has spoken😡. I had said that I would never come back after my last experience but I probably wouldn’t make it to Little Rock on a donut. My tires ... read more
Business response:
Angela, it's disappointing to see this feedback, and I'm glad you brought it to my attention. I want to apologize for the lack of communication during your experience. This could not be further from how we take care of our customers, and I'll be following up with the team. Please don't hesitate to reach out to me directly with any additional feedback or concerns. -Rob Walker, GM
Buyer Beware!! Crooks and Liars!!! The sales manager Chuck Micci will say anything to get your deposit from you to buy a car then when you show up at the dealership the deal he said he could absolutely get done all of sudden can't be done and it is out of his hands and the blame lies on his general manager or the wholesalers. The classic bait and switch!! Stay far far away from these guys!!!
Frequently asked questions about Gossett Motor Cars
How is Gossett Motor Cars rated?
Gossett Motor Cars has a 4.3 star rating with 8,716 reviews.
When is Gossett Motor Cars open?
Gossett Motor Cars is closed now. It will open tomorrow at 7:00 a.m.