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Gossett Motor Cars
- Car Dealers
- Memphis, TN
About this business
Location details
1875 Covington Pike, Memphis, TN, 38128, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
I have been a loyal and faithful customer to Gossett Motor cars for 15 years now. I have bought MANY cars from you. MANY. After my experience this morning, I will be leaving the Gossett Motor Cars family. I don’t even have the patience to go into details. Time to move on.
Business response:
Bethany, we need details in order to make things right. Could you give your manager a call at your convenience so that we can better understand the issue. Thank you in advance.
I called Gossett 3 times this morning to talk to someone in service. No one ever answered. I was on hold for a total of 30 minutes!! All I want to know is if KIA accepts Car Shield for out of warranty service. It requires a yes or no answer. PATHETIC customer service!!
Business response:
Pj, we apologize that you had issues contacting our Service Department--we are not really sure what was the issue with the phone system. I spoke to Mike our Service Manager and yes we do have a program setup with Car Shield. Kia requires that a diagnosis be performed on the vehicle and then we are required to send the diagnosis to Car Shield. Please give us a call at your convenience so that we can setup an appointment for you. Thank you PJ.
SERVICE, SERVICE, SERVICE! If you have problems with your kia, don't expect to get it fixed any time soon. If you call no one answers or the mailboxes are full. Been without a ride for 2 weeks now and they could care less.
Business response:
Christy, we apologize for any delays that you may be having with your Hybrid while in for service at Gossett. Gossett Kia must process a Technical Support Line Ticket on all Hybrids in for service and while we are eager to get you back on the road as soon and safe as possible, we are required to go through certain steps with Kia for service on your Battery Issue. Rest assured our team has been in contact with the Service Line and will continue to monitor their progress and will update you as soon as we hear. I understand tha... read more
You car will be on FIRE PURCHASING FROM HERE
My daughter brought her truck in for an oil change and tire rotation. She drove less than 550 feet and her truck began to smoke and completely burned! You guys were negligent and have FAILED to make this right!
Worst customer service ever! I drove an hour and a half to a bunch of mess. Lauren told me to come and everything would be ready including the rental. Well I get there AND nothing was ready! No rental, no loaner car, and they tried to blame me for her mistakes. Bad business Gossett Hyundai. She was also eating pizza when she should have been helping me figure out the problem SHE CAUSED! I get ppl make mistakes....but you’re the service provider here. Show some accountability! The dealership manager was rude on the phone wit... read more
Business response:
Jasmine, we apologize for any issues that you may have had during your service visit. We have found that during Covid the rental companies are having issues with their inventory of vehicles which is something that we as a dealership cannot control. We do offer loaners when available but we did not having any at that time-we apologize. We appreciate your business and hope that we can earn your trust in the future.
Service is horrible. Dropped car off for recall. Went back to pick it up. They over looked it. Nothing done to it. Car is a year and half old. Had to have it towed in. They can’t look at it for two weeks. No loaner car. Have been trying to talk to a manger for two days. No call back. Not happy with this dealership at all
Business response:
Ms. Young, I understand that you spoke to Mike, our Service Manager and he is on top of the issues that you had during your service visit. We apologize for any inconvenience this may have caused you. We appreciate your business very much and look forward to giving you a 5 Star Experience on your next visit. Thank you again trusting us with your vehicle.
Sold my friend a suv 3 days after I bought had a check engine light needed a new transmission all I'm disclosing feel free to contact me 901-289-1523 thank you claims Mr.Gossett knows bout issue well see but Mr.Allen,Micci&Chip know their wrong ! smooth talkers real nice pull wool quickly ..not used to women like us so.fix issue &I'll delete don't think y'all conducted buisness properly !!
The service department is crazy slow. I had a 1030 appointment,dropped my car off at 7 am & at 4 pm I'm still waiting on an oil change. I canceled my wash & tire rotation.
Business response:
Christina, we apologize for any inconvenience you may have encountered during your visit to our Service Department. I understand you spoke to our Service Manager and we look forward to serving you again in the future. We strive to make sure all our customers have a 5 Star experience every time they visit Infiniti of Memphis.
Frequently asked questions about Gossett Motor Cars
How is Gossett Motor Cars rated?
Gossett Motor Cars has a 4.3 star rating with 9,223 reviews.
When is Gossett Motor Cars open?
Gossett Motor Cars is closed now. It will open at 7:00 a.m.