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Gossett Motor Cars
- Car Dealers
- Memphis, TN
About this business
Location details
1875 Covington Pike, Memphis, TN, 38128, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
Quality product. Horrible customer service. The relationship between the customer and consumer is not over once the car is purchased. it should be a pleasant experience as long as I own the product. I hope something is done to make this right!
It's a scam! You put people in the car that you want. You take advantage of people...especially women. In addition, I came in on March 5th, 2020 for my 1st free oil change. I was told my next oil change will be $59.95. I left. On March 11th 2020 my vehicle began to stall and the service engine soon light came on. I pulled over and checked my oil and there was none!!!! My car had NO OIL and my fluids have not been topped off. Needless to say that I am LIVID and I will be at your service department 1st thing this morning!!!!! ... read more
I asked what the down payment would be on a new kia soul, they essentially told me since I was paying on two other cars already they wouldnt take me as a customer no matter how much money i take down there.
I did get better service at the Mazda dealership on Winchester. They even checked my check engine light for free w/o me asking. I know they were hoping I would come to them to fix it but I really appreciated not having the extra charge.
Business response:
Ms Bray, we were somewhat confused by your review, so we made a call to the service advisor at Gwatney Mazda on Winchester to check to see if you were having any issues with your vehicle. He did confirm you came in with the headlight problem there which Gwatney replaced. Our customer history does show that we did replace an airbag recall in 2016, as well as an oil change for you. I hope your vehicle is running perfectly and that we can serve you in the future.
I took my car in on Monday 1/27 and left my keys in the drop box and listed the issues on the envelope. This was after speaking to a technician earlier in the day. I received a phone call first thing Tues 1/28 letting me know that my car had a couple of recalls and it would be Wednesday before they could get the parts. I told Taylor that wasn’t a problem. He also let me know they were still diagnosing the other issues but someone would call and let me know once they figured it out. I didn’t hear from anyone Wednesday. Thursd... read more
Business response:
April, just seeing this and have emailed our managers to get additional information. We apologize for any issues and miscommunication during your service.
sucks bad. so bad. horrible
They never fixed my brothers car yet charged him over $1000
I wish I could give zero stars. Gossett Hyundai charged me $1500 over 3 visits and still did not fix my car. One visit to Wolfchase Hyundai fixed the problem. I told the folks at Gossett repeatedly that the car gave me no electrical issues, but they replaced the battery and the alternator nevertheless thinking it would help the engine turn over for some reason. I don't know if the individuals at Gossett Hyundai are incompetent or crooks but don't throw your money away at this establishment.
Business response:
Hi Daniel, I spoke to David Montgomery, our Service Manager about your vehicle. I understand that he went over and aboard to help you get your vehicle fixed. David asked if it is not too much trouble to give him a call, he would appreciate knowing what repair got your vehicle back on the road. We are proud to employ certified factory trained technicians in our service departments and it is our goal to always serve our customers to the best of our ability. I hope we can earn your trust in the future. Thanks Daniel and have a ... read more
To whom it may concern, I purchased a used Kia Niro from the Gossett Kia on Covington Pike in June of 2019. I was very pleased with my purchase and my sales experience. I was assured that the car was driven minimally by it's previous owner as evidenced by the low mileage and that it had a recent oil change and the brakes had been replaced. On October 29th I got in my car to see a sign of low tire pressure. I filled my tire up with air and then again the alert popped up again. I inspected the tire and there was a bolt in ... read more
Frequently asked questions about Gossett Motor Cars
How is Gossett Motor Cars rated?
Gossett Motor Cars has a 4.3 star rating with 8,716 reviews.
When is Gossett Motor Cars open?
Gossett Motor Cars is closed now. It will open at 7:00 a.m.