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Gossett Motor Cars
- Car Dealers
- Memphis, TN
About this business
Location details
1875 Covington Pike, Memphis, TN, 38128, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
When I can get service the quality is fine. The problem is getting through to someone on the telephone or getting someone to return messages. That is abysmal!!!
Business response:
We apologize for any issues during your Service Visit. We are working very hard to hire people to assist in answering phones-if you know of anyone interested, please send them our way. We appreciate your business and hope that we can continue to serve you in the future.
RecommendedHi. I’ve tried multiple voicemails, text messages, and I’ve emailed the finance department. So I’m hoping this will get a response. I need to speak with the service department regarding my telluride. I was told to call back after vacation in June to get a time set up to bring my telluride in to have the parts fixed but I haven’t been able to speak with anyone. I’m also trying to reach the finance department. I’ve left multiple voicemails and an email but still haven’t heard back. I hope this gets a response as it seems s... read more
Business response:
I am so sorry Kayla, your comments somehow got stuck in FB land and I am just seeing this today. I have contacted our Service Manager but please contact me at Wegossett@gossettmotors.com if you have any additional questions or concerns. Were your concerns addressed with our team?
Our car has been at Gossett Kia South for almost four months waiting to be serviced. It’s near impossible to get ahold of them. When I do get through, nobody can give me any answers as to when our service will be started, let alone completed, and they refuse to make it up to us with a rental, tow to another shop, or money off the total. We’ve had terrible experiences with both Gossett Kia service centers and will be moving our Kia to a different shop to perform services. Once our Kia is fixed, we plan to sell it because work... read more
Business response:
I am so sorry Courtney, your comments somehow got stuck in FB land and I am just seeing this today. I have contacted our Service Manager but please contact me at Wegossett@gossettmotors.com if you have any additional questions or concerns.
.I was forced to schedule an appointment two months ago because they didnt take walk ins during the week I was told. I show up for a 730 appointment and im still here 4 hours later just for an oil change and tire rotation. It took them an hour to take my car back and at this moment i believe they have pulled my car out 30+mins ago but im still sitting here waiting. When I was finally out the door i checked the paperwork and noticed that the 27 point inspections form wasnt filled out. So I had to come back in so they could do... read more
Business response:
We apologize that it took longer than anticipated to have your vehicle serviced. Due to the backorder of parts and the amount of vehicles now in our Service Department, the wait is at times longer than the norm. We do not take walk-in appointments during the week, so as not to extend the current appointment customer’s wait time. I spoke to Greg, our Service Manager and understand that your vehicle not only had an oil change and tire rotation, but your service included a cabin and air filter, wiper blades and a current recall... read more
Worst first service appointment, ever. Took my brand-new vehicle in for service, March 30. No one called me all day to let me know it was done. I showed up to pick up my car late afternoon and they scratched by hatch down to metal and wipers are messed up. I brought this to their attention and they took photos as I did and said someone would get back to me on Friday. It is now more than a week later and I have heard nothing. This is even after following up with an email.
Business response:
Ms. Heney, we apologize if there was any issue during your Service Visit to Infiniti of Memphis. Your vehicle was sent out for the repair and should be done today for pickup. Thank you for your patience with us on this matter, we appreciate your visit and hope that we can continue to serve you in the future.
Do not take your KIA to Gossett in Memphis for any service. I was lied to telling me that it would take months to get parts and get my engine replaced under warranty. It took me finding a number to Kia to open a case and get my new motor shipped to the dealer in a week and half. No one in the service department returns your calls and when you do get someone on the phone, the person you are trying to reach has always just gone to lunch or away from.their desk. It sounds crazy, but I will go to Jackson TN or Jonesboro AR to ... read more
In June 2022, we special ordered a Kia Carnival and was required to put a down payment on the vehicle. We live over 2 hours away and told the salesperson that we would like to have the deal complete when the vehicle came in over the phone so we could just come sign papers and pick the vehicle up. That was agreed to by the salesperson. In December, the vehicle arrived and was told we had 7 days to complete everything and pick up the vehicle or we would lose it and our deposit ($1000) . It arrived on a Tuesday. When the sales... read more
Business response:
Eddie, we apologize if you had any issues while ordering your vehicle. I spoke to Jeff, our GM about the situation and his understanding is your initial deposit was transferred to another vehicle to have the payments at the point that you requested. There is no excuse that you felt pressured in any way from our associates, and we apologize for that. If you would like to discuss it further, Jeff is expecting your call to work for a solution. Please give him a call at your convenience. Congrats on your new vehicle and we hope ... read more
In June 2022, we special ordered a Kia Carnival and was required to put a down payment on the vehicle. We live over 2 hours away and told the salesperson that we would like to have the deal complete when the vehicle came in over the phone so we could just come sign papers and pick the vehicle up. That was agreed to by the salesperson. In December, the vehicle arrived and was told we had 7 days to complete everything and pick up the vehicle or we would lose it and our deposit ($1000) . It arrived on a Tuesday. When the sales... read more
Business response:
Jamie, we apologize if you had any issues while ordering your vehicle. I spoke to Jeff our GM about the situation and his understanding is your initial deposit was transferred to another vehicle in order to have the payments at the point that you requested. There is no excuse that you felt pressured in any way from our associates and we apologize for that. If you would like to discuss further, Jeff is expecting your call to work for a solution. Please give him a call at your convenience. Congrats on your new vehicle and we h... read more
Sold me a 2019 Dodge Caravan in February that had flood damage. Rust inside the engine SMH. Will be putting pictures in the comments but extremely disappointed with this dealership.
Business response:
Could you please give David, our GM a call at your convenience so that we can work to resolve this issue. Thank you Jose.
Frequently asked questions about Gossett Motor Cars
How is Gossett Motor Cars rated?
Gossett Motor Cars has a 4.3 star rating with 9,220 reviews.
When is Gossett Motor Cars open?
Gossett Motor Cars is open now. It will close at 7:00 p.m.