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Gossett Motor Cars
- Car Dealers
- Memphis, TN
About this business
Location details
1875 Covington Pike, Memphis, TN, 38128, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
I recommend you start with being honest about wait times and answering the phone when customers call about their vehicles in the service department. Then add in a little genuine respect and honesty instead of falsifying estimated pick up dates so that the customer can make financial plans on how they will be able to navigate life while their vehicle is being serviced. Finally take some responsibility and accountability for not living up to your word and call the customer instead of them having to call the company and be tr... read more
Business response:
Kay, we understand your frustration with the time constraints of diagnosing and repairing your vehicle but please understand while we strive to make sure all our customers are handled in a timely and professional manner at all times, unfortunately the pandemic has caused some unavoidable issues with employees and technicians out sick due to Covid. While it is our goal to be able to offer loaners to every customers - we do not have any to loan at the moment. There is no excuse for our lack of communication and for that we are... read more
I would highly recommend not wasting your time with this dealership. I have spent an entire week trying to get someone to help me with placing an order for a Sorento Hybrid however I cannot get a response from anyone. I have emailed multiple people including the sales manager. I've also called multiple people including the sales manager. Today I finally just called the sales number on the website and explained to the person on the phone that I've been trying to order this all week but couldn't get a call back and was assured... read more
Business response:
Steven, we apologize for any issues you may have encountered while inquiring about ordering a vehicle from Gossett Kia South. Our records indicate that Ashton, our Sale Manager sent you a response from your email that answered the 3 topics that you inquired about, which we hope was not caught in spam. While I understand you also were in communication with Ashley, who was working remotely due to COVID, via email in which you provided a contact number. Our Business center did reach out on a couple of occasions to no avail. Rit... read more
My car has been at the dealership since September 14th, 2021..As of today 2/10/22 the ONLY WAY I find out anything is by texting the service manager.. In January I was told they have no idea when my motor will be in, YES, SIX MONTHS LATER AND STILL NO ANSWERS.. It’s actually comical at this point what a joke this place is !!!!
Business response:
Sophia, we apologize that you are not completely satisfied with your service experience at Gossett Kia. We strive to make sure all our customers are treated fairly and kept up to date on all their vehicle needed repairs. Unfortunately, the pandemic has caused unavoidable issues with our ability to receive parts from the manufacturer. Your engine has been on order, but we have no control over when this will be shipped to our service department. The pandemic has caused issues with all dealerships’ ability to receive parts. But... read more
I’ve been there since 7:30 in the morning for my oil change and tire rotation and I’m still waiting until 2:41 ! The staff they’re not friendly in service department they are very slow as hell
Business response:
Eden, so very sorry your service is taking longer than you anticipated. While the wait has been extended for service due to unforeseen circumstances, we will always give you top notch service no matter what and strive for all our customers to receive a 5 Star experience. We do hope that once these crazy times get back to normal that we can continue to earn your business.
Anthony Taylor is very uneducated on the car market. trying to sell high mileage junk for brand new prices
Business response:
We apologize if you had issues during your visit to Gossett. Unfortunately the pandemic has caused some issues with the pricing on both New & Used vehicles but you can always count on Gossett to give you the best prices during this crazy time. We hope we can earn your business in the future.
Their primary goal is getting more money out of you, not service. They will lie and make up things to get you to spend money on services you don’t need.
Rip off do not go here…..
Business response:
Edgar, please give Rob our GM a call at your convenience so that we can better understand what issues you may have had during your visit to Infiniti of Memphis. Thank you in advance.
Horrible, horrible, horrible service department. Will not return calls and once you finally speak to someone after calling 12 times, they tell you an untrue story because someone else has already told you a different story. Also, purchased a vehicle, 30 days later when I wanted to trade the vehicle for a brand new Infiniti, they offered me over $7000 less than what I purchased it for. I should preface this by saying that before I signed papers on the first car, I specifically asked about trading it in and was told “not a pro... read more
Business response:
Mr. Jackson, I understand that Jerry our Service Manager has spoken to you on numerous occasions and also sent you documents about the issues dealing with your vehicle and you were present with Amy and Austin during a diagnosic test and reading. Rest assured that we have no problem providing our customers with all the diagnostic reading and paperwork on every repair. While we understand that you decided to have your transmission replaced with a diffe... read more
Gossett kia Mt Moriah I recently had a recall from Kia. When we took the car in the check engine light was on.( I knew it was on nothing else was on )When we got the car home the buttons on the steering wheel did not work and all the lights on the dash was on. So we called them. They said make appointment and they would look at it. We took it back and they said what they did had nothing to do with the problem that it would be $800 to fix it. They told me stuff just happens sorry. So I decided to get a second opinion and it ... read more
Business response:
Hi Michael, we apologize if you had issues with your recent service visit. I did speak to Chip at our Kia South location and he noted in the records that there were Dash Lights on before the HECU recall was completed and that may have added to any additional issues that were found after - not sure. But Chip would be more than happy to speak with you at your convenience if you would like to contact him. We do apologize about the miscommunication about the part that was needed not being available when you went in for service. ... read more
Frequently asked questions about Gossett Motor Cars
How is Gossett Motor Cars rated?
Gossett Motor Cars has a 4.3 star rating with 8,716 reviews.
When is Gossett Motor Cars open?
Gossett Motor Cars is closed now. It will open tomorrow at 7:00 a.m.