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Gossett Motor Cars
- Car Dealers
- Memphis, TN
About this business
Location details
1875 Covington Pike, Memphis, TN, 38128, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
I wish I could give zero stars. Gossett Hyundai charged me $1500 over 3 visits and still did not fix my car. One visit to Wolfchase Hyundai fixed the problem. I told the folks at Gossett repeatedly that the car gave me no electrical issues, but they replaced the battery and the alternator nevertheless thinking it would help the engine turn over for some reason. I don't know if the individuals at Gossett Hyundai are incompetent or crooks but don't throw your money away at this establishment.
Business response:
Hi Daniel, I spoke to David Montgomery, our Service Manager about your vehicle. I understand that he went over and aboard to help you get your vehicle fixed. David asked if it is not too much trouble to give him a call, he would appreciate knowing what repair got your vehicle back on the road. We are proud to employ certified factory trained technicians in our service departments and it is our goal to always serve our customers to the best of our ability. I hope we can earn your trust in the future. Thanks Daniel and have a ... read more
To whom it may concern, I purchased a used Kia Niro from the Gossett Kia on Covington Pike in June of 2019. I was very pleased with my purchase and my sales experience. I was assured that the car was driven minimally by it's previous owner as evidenced by the low mileage and that it had a recent oil change and the brakes had been replaced. On October 29th I got in my car to see a sign of low tire pressure. I filled my tire up with air and then again the alert popped up again. I inspected the tire and there was a bolt in ... read more
My son's 2015 KIA Soul has been losing an exorbitant amount of oil. We started coming to Gossett KIA almost a year ago to "track" and document the problem. Since that time the 3 people reviewing his case have all left so my wife and I went it 3 weeks ago. the first (only) gentlemen in the service department, never looked up, was impatient, rude and basically shrugged us off. We asked to speak to the manager. We spoke with Mike Collins who, at the time, was very helpful and explained the situation. He spoke with the KIA rep o... read more
Business response:
Hi Mark, I did speak to Mike yesterday and he has been sick but will check on the status and get back to you as soon as possible. He did say that he received an voicemail on his cell once but did not see you had called other times- so sorry for that, Mike is one of our best service managers. I'll check back to make sure he is back at work today. Thank you for understanding.
The worst customer service I’ve ever experience
Everything slow and unconcerned didn’t do nothing to my car claim like it was my oil change it and my engine light is still on after they charge me a 182 dollars
Will never do business with these people, poor customer service and the owner and management could care less about the customer only concern they have is the dollar, will never buy anything from them, nor will I take any of my vehicles to any of their businesses.
very poor Communication skills. Took 5 days to fix the sensor on my vehicle and I hardly got an apology. wont be back
Business response:
Jeremy, I understand you spoke to Bob, our Service Manager and he would like to again extend an apology for any lack of communication skills by you service advisor. I hope we can earn your trust in the future and have the opportunity to serve you again.
My front bumper was falling off the other day and went to Dealership to have them replace a bolt to secure front bumper. They told me to make a appointment to have bolt installed on bumper. 14,000 miles on car. WHAT HAPPEN TO CUSTOMER SERVICE? Want need bolt when bumper falls off!!😔😔😔
Improvements can be made by training some employees in decent customer service. Brandon refused to return phone calls and was outright rude when he did answer the phone. My car was there for 21 days. I understand that insurance dispute had something to do with the length of time the car was there, but returning a phone call is common courtesy.One of the times I spoke with him I explained that my husband had called and left several messages with repair questions. I implored Brandon to call him back so we could get some resolu... read more
Frequently asked questions about Gossett Motor Cars
How is Gossett Motor Cars rated?
Gossett Motor Cars has a 4.3 star rating with 10,088 reviews.
When is Gossett Motor Cars open?
Gossett Motor Cars is closed now. It will open at 7:00 a.m.