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Gossett Motor Cars
- Car Dealers
- Memphis, TN
About this business
Location details
1875 Covington Pike, Memphis, TN, 38128, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
Recommended😊Great Service horrible car wash
Business response:
We apologize Gregory that our carwash was up to par during your visit. Please reach out to Corey our service manager so that he can work to resolve. Thank you.
I will never ever go back to that place! Bob Flowers Cursed me out and said multiple bad things to me like I’m trash! The manager of the store was okay but I know he can do better. The manager of the store told me I might as well don’t come back if I leave a bad review but it didn’t mean anything to me cause it multiple places to buy a car. I’ve called over 20 times just to get a part to put on my car. They told me that they sent it back. They are some very disrespectful people. I wouldn’t recommend anyone to go there until ... read more
Business response:
Nigel, I spoke with both Thomas and Bob our Service Managers, as well as Dominic our Sales Manager about your issue. The part that your vehicle requires is on back order and we have no idea when that will come in. We currently have one that was ordered in October that has not shipped for another customer. Yours was returned not by us but was stopped by the company the part was coming from. While we wish we had the power to get parts when we order, that is completely at the company who makes the parts, not Gossett. We so hope... read more
For woman and people who doesn’t know much about cars, please do your research or talk to somebody that knows about vehicles before getting your car serviced here. I have a 2023 Kia Sportage and I needed my spark plugs replaced, for a V4, which is a four cylinder engine, the price is 199. For a V6, the price is 299. The salesman tried to lie and say my car was a V6, then when I asked are you sure he doubled down and say yes. So basically he TRIED to make me pay another 100 bucks. These people are very inconsiderate and will ... read more
Business response:
While I understand that our Service Writer did misquote the initial price on the spark plugs, I understand that he and the actual technician explained their mistake and the correct fee was charged for this service. We apologize for any miscommunication. We hope that we can continue to serve you in the future.
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Extremely disappointed with the service at Gossett Chrysler Jeep Dodge. We entrusted our fully operational truck to Tim on March 6th for a diagnostic test, expecting professionalism and care. After leaving it under the supervision of the service team, including Box Flowers, we picked it up 19 days later in worse condition. Deciding to get a second opinion, we quickly discovered the truck couldn’t even make it halfway down the street before breaking down completely. This raises serious concerns about how our vehicle was handl... read more
Business response:
Kaylen, we apologize that your visit was not up to your expectations. I did speak to Bob and Thomas our Service Managers and they would love if you could reach out at your convenience to discuss the issue further. Thank you in advance.
180$ to put on a 23$ part that should have been replaced when you had it apart the first time? Have never seen such an unethical, crooked dealership. Trust the Yelp 1.7 star rating- go somewhere else. My daughter loves the Kia- can’t stand this dealership
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I am writing to express my profound dissatisfaction with the service I have experienced at Gosset Kia concerning the repair of my vehicle. Firstly, the extensive wait times of 45 minutes on hold to speak with a service technician are unacceptable. This has been a frustrating aspect of my overall experience. Furthermore, my car has been in the possession of Gosset Kia for over two months without any discernible progress, which is deeply concerning. I initially brought my car in for a diagnostic on November 20th, during whic... read more
Business response:
Bria, we apologize for any lack of communication during your service to Gossett Kia. After speaking with our Service Manager, he did confirm that the video that Silver Rock requested were sent on 2 separate occasions. All requested documents have been sent but Trenton was going to call them again today to confirm that they do not need anything further. Please give Trenton a call for an update with your warranty company. We hope that once this issue is resolved, we can continue to serve you in the future.
I don't recommend this place. They have some shady stuff going on I fully believe they seen me come in by myself and thought they could take advantage of me. If your buying here just pay be careful they will take advantage of you. Oh and just want to put this out there if you have a problem there managers are to busy to come talk to you to fix a problem.
Business response:
Amanda, Jeff our GM would be happy to speak with your at your convenience. Give Jeff a call and you and he can work to resolve.
Frequently asked questions about Gossett Motor Cars
How is Gossett Motor Cars rated?
Gossett Motor Cars has a 4.3 star rating with 9,220 reviews.
When is Gossett Motor Cars open?
Gossett Motor Cars is open now. It will close at 7:00 p.m.