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Gossett Motor Cars
- Car Dealers
- Memphis, TN
About this business
Location details
1875 Covington Pike, Memphis, TN, 38128, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
Do not take your KIA to Gossett in Memphis for any service. I was lied to telling me that it would take months to get parts and get my engine replaced under warranty. It took me finding a number to Kia to open a case and get my new motor shipped to the dealer in a week and half. No one in the service department returns your calls and when you do get someone on the phone, the person you are trying to reach has always just gone to lunch or away from.their desk. It sounds crazy, but I will go to Jackson TN or Jonesboro AR to ... read more
In June 2022, we special ordered a Kia Carnival and was required to put a down payment on the vehicle. We live over 2 hours away and told the salesperson that we would like to have the deal complete when the vehicle came in over the phone so we could just come sign papers and pick the vehicle up. That was agreed to by the salesperson. In December, the vehicle arrived and was told we had 7 days to complete everything and pick up the vehicle or we would lose it and our deposit ($1000) . It arrived on a Tuesday. When the sales... read more
Business response:
Eddie, we apologize if you had any issues while ordering your vehicle. I spoke to Jeff, our GM about the situation and his understanding is your initial deposit was transferred to another vehicle to have the payments at the point that you requested. There is no excuse that you felt pressured in any way from our associates, and we apologize for that. If you would like to discuss it further, Jeff is expecting your call to work for a solution. Please give him a call at your convenience. Congrats on your new vehicle and we hope ... read more
In June 2022, we special ordered a Kia Carnival and was required to put a down payment on the vehicle. We live over 2 hours away and told the salesperson that we would like to have the deal complete when the vehicle came in over the phone so we could just come sign papers and pick the vehicle up. That was agreed to by the salesperson. In December, the vehicle arrived and was told we had 7 days to complete everything and pick up the vehicle or we would lose it and our deposit ($1000) . It arrived on a Tuesday. When the sales... read more
Business response:
Jamie, we apologize if you had any issues while ordering your vehicle. I spoke to Jeff our GM about the situation and his understanding is your initial deposit was transferred to another vehicle in order to have the payments at the point that you requested. There is no excuse that you felt pressured in any way from our associates and we apologize for that. If you would like to discuss further, Jeff is expecting your call to work for a solution. Please give him a call at your convenience. Congrats on your new vehicle and we h... read more
Sold me a 2019 Dodge Caravan in February that had flood damage. Rust inside the engine SMH. Will be putting pictures in the comments but extremely disappointed with this dealership.
Business response:
Could you please give David, our GM a call at your convenience so that we can work to resolve this issue. Thank you Jose.
RecommendedI booked an appointment for a safety recall at Gossett Kia North. The appointment was 2 weeks out. Brought my vehicle in the date of the appointment and made arrangements for someone to meet me so I could leave my vehicle. I was told they had to order the part and I would have to bring it in when they received the part. I was extremely frustrated and disappointed. I called the service manager and was told he was in a meeting. I said I would like to leave a message. The service rep., who I had dealt with, was the one who too... read more
Business response:
Connie, we do understand your frustration with the time constraints of repairing your vehicle but please understand while we strive to make sure all our customers are handled in a timely and professional manner at all times, unfortunately the manufacturer requires that we check in the vehicle with the VIN number and go through procedures before we are allowed to order the part on a recall. We apologize for our lack of communication with this issue and hope that we can continue to earn your business.
RecommendedTerrible place. Took my wife’s vehicle in for service. Took over a month to get a price to replace an alternator. Then they left my windows down and allowed the vehicle to be rained in multiple times after I declined to have them replace alternator. Glove box and center console was dumped in floor. General manager JEFF ALLEN couldn’t care less. Buyer and customers beware.
Business response:
Bobby, we apologize if you have had issues during your service visit to Gossett Kia South. Please give Chip our Service Manager a call at your convenience so that he can work to resolve your issues. While the wait has been extended for service due to unforeseen circumstances, we will always give you top notch service no matter what and strive for all our customers to receive a 5 Star experience.
I would never recommend coming here for anything. They didn’t call me to tell me the part had arrived to repair my car. They didn’t call to schedule an appointment to repair it once the parts were in. I’ve been here over 6 hours waiting on it to get repaired. I was suggested to leave it as it would take a while but since it’s my only car, and you know, I can only drive 1 car at a time, they couldn’t provide me with a loaner while they try to repair my car.
Business response:
Eric, we apologize if you had issues during your Service Visit to Gossett Kia. While we have always strived to have either rentals or loaners available for our customers, the Pandemic has caused a shortage of rental vehicles nationwide which in turn has affected our ability to supply. We do appreciate your business and hope that the rental situation returns back to the norm. Thank you for your business and we look forward to continuing to serve you.
I highly suggest that if your having vehicle issues do not take it to kia gossett. They are rude. They don't care about timing. I call once a month to check on my vehicle but I get cut off when trying to get understanding. It will take a half a year for you to get your vehicle back. Do not I repeat do not sign your vehicle over to them to service.
Business response:
We do understand your frustration with the time constraints of diagnosing and repairing your vehicle but please understand while we strive to make sure all our customers are handled in a timely and professional manner at all times, unfortunately the pandemic has caused some unavoidable issues with employees and technicians out sick due to Covid as well as issues with receiving the parts from the manufacturer (as are all automotive dealerships at the moment) that are required to repair your vehicle. We hope that we can contin... read more
They hold vehicles for weeks with no communication. Horrible service!
Business response:
Elisabeth, we apologize if you were not updated during your service at Gossett Kia. We strive for open communication and work hard to have your vehicle ready in a timely manner. We do apologize if your expectations were not met. We appreciate your business and hope that we can earn your trust in the future.
Frequently asked questions about Gossett Motor Cars
How is Gossett Motor Cars rated?
Gossett Motor Cars has a 4.3 star rating with 8,716 reviews.
When is Gossett Motor Cars open?
Gossett Motor Cars is closed now. It will open tomorrow at 7:00 a.m.