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Gossett Motor Cars
- Car Dealers
- Memphis, TN
About this business
Location details
1875 Covington Pike, Memphis, TN, 38128, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
I am extremely disappointed with the service I received and feel compelled to share my experience so other customers can make informed decisions. I brought my vehicle in after noticing water intrusion in the compartment where the battery is housed. I personally explained the issue to Travis and even walked him out to the vehicle to physically show him the standing water. After their inspection, I was provided with a diagnosis and charged approximately $1,500 for repairs that I was assured would resolve the problem. However... read more
Business response:
Ms. Parker, Thank you for taking the time to share your concerns. I understand how frustrating this situation has been, and I truly apologize that your experience has not met your expectations. I did look up your original repair order so that I could review. I see that we performed repairs based on the findings present at the time of diagnosis and were completed as outlined on your repair order. Unfortunately, water intrusion concerns can sometimes involve multiple entry points, and additional sources may only become appar... read more
This business is incompetent. They've been asked to make corrections to my customer account numerous times and simply won't.
Business response:
Karin, we apologize if you are receiving unwanted emails to your accounts. I will check again with our outside vendor that handles that part of our business and have you removed from that service. Thank you for bringing that to our attention again.
This place is a joke! Do not waste your time or money!! Worst car buying experience I have ever had! Never again!
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I normally use a trusted local repair shop, but because of my warranty I had to take my car to this Chrysler dealership. I regret that decision. Two weeks ago, I arrived at 5:30 AM on a Saturday and sat in the waiting area for almost 5 hours while they “diagnosed” my van. I had brought it in for a loud, grinding/creaking noise that happened every time I turned or backed out. After all that waiting, they told me the issue was my right tire rod—even though the noise was clearly coming from the left side. Still, I trusted them... read more
Business response:
Emily, I profusely apologize for any inconvenience you may have experienced during your service visit to Gossett CJDRF. Our team works hard to offer the best possible service with our certified factory trained technicians. Please reach out to Bob Flowers our service manager so that he can work to resolve your issue.
We have a 2024 Hyundai Palisade that has been at the dealership for almost 2 weeks. It has around 6500 miles on it. It is kept in a garage, it has only been hand washed etc. I started hearing a knocking sound that turned into my steering wheel shaking and a horrible noise. I had my 3.grandchildren in the car with me and had to drop them off so someone else could take them the rest of the way home because I was concerned something might fall off of my vehicle (like a tire). It got towed in, but never got a call from service... read more
Purchased a brand new 2025 Kia Sorento in April 2025. Having issues with buttons on the steering wheel intermittently working, the panoramic roof gets stuck at times, the dash panel is bubbling in areas. Popping sounds on the driver side back area, brakes feel like they grind at times. My husband made an appointment, went in and was there for a couple of hours and nothing was done. He was told a "master mechanic" would have to look at it and then he was told the dealerships Kia rep would have to look at it. They had their lu... read more
Utterly horrific service. They've had my car for 5 business days and I have been given zero information, status, or expectation on when or even whether the issue with my car (which cropped up out of nowhere and should be covered under warranty) will be resolved. What they HAVE given me is a cumulative multiple hours of hold music and several phone calls answered with "thisisgossetthyundaisouthpleasehold*click*". Supremely bad timing for a customer who's actively planning for their next vehicle purchase.
After 22 years of being a loyal customer, and purchasing at least seven new cars, today will be my final trip to Gossett Dodge Jeep. Unauthorized services were preformed on my jeep and we were basically told that the we could eat it, and get a discount later. There will be no later for us. I have never had this experience with them in 22 years. If you go in for an oil change PLEASE make sure that is all they do, otherwise you will be out $732 that you never intended to spend.
Business response:
Mrs. Davis, we apologize if you felt there was any miscommunication during your service visit to Gossett CJDRF. Our records do indicate that you authorized the maintenance for the 100,000-mile service, which would include an oil change, tire rotation, brake system flush, rear differential service, a fuel system induction service, a cooling system flush and first tune up (spark plug replacement). You indicated to Ross that you needed your service to be done by 9:30am so Ross conveyed that the Cooling system and tune up would ... read more
Frequently asked questions about Gossett Motor Cars
How is Gossett Motor Cars rated?
Gossett Motor Cars has a 4.3 star rating with 9,220 reviews.
When is Gossett Motor Cars open?
Gossett Motor Cars is open now. It will close at 7:00 p.m.