This profile has been claimed by the business owner or representative.
Gossett Motor Cars
- Car Dealers
- Memphis, TN
About this business
Location details
1875 Covington Pike, Memphis, TN, 38128, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
We have a 2024 Hyundai Palisade that has been at the dealership for almost 2 weeks. It has around 6500 miles on it. It is kept in a garage, it has only been hand washed etc. I started hearing a knocking sound that turned into my steering wheel shaking and a horrible noise. I had my 3.grandchildren in the car with me and had to drop them off so someone else could take them the rest of the way home because I was concerned something might fall off of my vehicle (like a tire). It got towed in, but never got a call from service... read more
Purchased a brand new 2025 Kia Sorento in April 2025. Having issues with buttons on the steering wheel intermittently working, the panoramic roof gets stuck at times, the dash panel is bubbling in areas. Popping sounds on the driver side back area, brakes feel like they grind at times. My husband made an appointment, went in and was there for a couple of hours and nothing was done. He was told a "master mechanic" would have to look at it and then he was told the dealerships Kia rep would have to look at it. They had their lu... read more
Utterly horrific service. They've had my car for 5 business days and I have been given zero information, status, or expectation on when or even whether the issue with my car (which cropped up out of nowhere and should be covered under warranty) will be resolved. What they HAVE given me is a cumulative multiple hours of hold music and several phone calls answered with "thisisgossetthyundaisouthpleasehold*click*". Supremely bad timing for a customer who's actively planning for their next vehicle purchase.
After 22 years of being a loyal customer, and purchasing at least seven new cars, today will be my final trip to Gossett Dodge Jeep. Unauthorized services were preformed on my jeep and we were basically told that the we could eat it, and get a discount later. There will be no later for us. I have never had this experience with them in 22 years. If you go in for an oil change PLEASE make sure that is all they do, otherwise you will be out $732 that you never intended to spend.
Business response:
Mrs. Davis, we apologize if you felt there was any miscommunication during your service visit to Gossett CJDRF. Our records do indicate that you authorized the maintenance for the 100,000-mile service, which would include an oil change, tire rotation, brake system flush, rear differential service, a fuel system induction service, a cooling system flush and first tune up (spark plug replacement). You indicated to Ross that you needed your service to be done by 9:30am so Ross conveyed that the Cooling system and tune up would ... read more
Recommended😊Great Service horrible car wash
Business response:
We apologize Gregory that our carwash was up to par during your visit. Please reach out to Corey our service manager so that he can work to resolve. Thank you.
I will never ever go back to that place! Bob Flowers Cursed me out and said multiple bad things to me like I’m trash! The manager of the store was okay but I know he can do better. The manager of the store told me I might as well don’t come back if I leave a bad review but it didn’t mean anything to me cause it multiple places to buy a car. I’ve called over 20 times just to get a part to put on my car. They told me that they sent it back. They are some very disrespectful people. I wouldn’t recommend anyone to go there until ... read more
Business response:
Nigel, I spoke with both Thomas and Bob our Service Managers, as well as Dominic our Sales Manager about your issue. The part that your vehicle requires is on back order and we have no idea when that will come in. We currently have one that was ordered in October that has not shipped for another customer. Yours was returned not by us but was stopped by the company the part was coming from. While we wish we had the power to get parts when we order, that is completely at the company who makes the parts, not Gossett. We so hope... read more
For woman and people who doesn’t know much about cars, please do your research or talk to somebody that knows about vehicles before getting your car serviced here. I have a 2023 Kia Sportage and I needed my spark plugs replaced, for a V4, which is a four cylinder engine, the price is 199. For a V6, the price is 299. The salesman tried to lie and say my car was a V6, then when I asked are you sure he doubled down and say yes. So basically he TRIED to make me pay another 100 bucks. These people are very inconsiderate and will ... read more
Business response:
While I understand that our Service Writer did misquote the initial price on the spark plugs, I understand that he and the actual technician explained their mistake and the correct fee was charged for this service. We apologize for any miscommunication. We hope that we can continue to serve you in the future.
Recommended⚠️Important notice: Action needs to be taken on your page. Dear admin, We have received a report that your Facebook Page has violated the following terms and guidelines: *Using a fake name/image. *Sharing risky content. *Unauthorized or policy-violating ads. *Bypassing Meta's ad verification system. Your PAGE is scheduled for review and may be disabled if this issue is not addressed. If you believe this is a mistake, follow the steps to protect yourself. To prevent permanent deletion, please complete the steps within 24 ho... read more
Extremely disappointed with the service at Gossett Chrysler Jeep Dodge. We entrusted our fully operational truck to Tim on March 6th for a diagnostic test, expecting professionalism and care. After leaving it under the supervision of the service team, including Box Flowers, we picked it up 19 days later in worse condition. Deciding to get a second opinion, we quickly discovered the truck couldn’t even make it halfway down the street before breaking down completely. This raises serious concerns about how our vehicle was handl... read more
Business response:
Kaylen, we apologize that your visit was not up to your expectations. I did speak to Bob and Thomas our Service Managers and they would love if you could reach out at your convenience to discuss the issue further. Thank you in advance.
Frequently asked questions about Gossett Motor Cars
How is Gossett Motor Cars rated?
Gossett Motor Cars has a 4.3 star rating with 8,710 reviews.
When is Gossett Motor Cars open?
Gossett Motor Cars is open now. It will close at 7:00 p.m.