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Gossett Motor Cars
- Car Dealers
- Memphis, TN
About this business
Location details
1875 Covington Pike, Memphis, TN, 38128, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
I would never recommend coming here for anything. They didn’t call me to tell me the part had arrived to repair my car. They didn’t call to schedule an appointment to repair it once the parts were in. I’ve been here over 6 hours waiting on it to get repaired. I was suggested to leave it as it would take a while but since it’s my only car, and you know, I can only drive 1 car at a time, they couldn’t provide me with a loaner while they try to repair my car.
I highly suggest that if your having vehicle issues do not take it to kia gossett. They are rude. They don't care about timing. I call once a month to check on my vehicle but I get cut off when trying to get understanding. It will take a half a year for you to get your vehicle back. Do not I repeat do not sign your vehicle over to them to service.
They hold vehicles for weeks with no communication. Horrible service!
I recommend you start with being honest about wait times and answering the phone when customers call about their vehicles in the service department. Then add in a little genuine respect and honesty instead of falsifying estimated pick up dates so that the customer can make financial plans on how they will be able to navigate life while their vehicle is being serviced. Finally take some responsibility and accountability for not living up to your word and call the customer instead of them having to call the company and be tr... read more
I would highly recommend not wasting your time with this dealership. I have spent an entire week trying to get someone to help me with placing an order for a Sorento Hybrid however I cannot get a response from anyone. I have emailed multiple people including the sales manager. I've also called multiple people including the sales manager. Today I finally just called the sales number on the website and explained to the person on the phone that I've been trying to order this all week but couldn't get a call back and was assured... read more
My car has been at the dealership since September 14th, 2021..As of today 2/10/22 the ONLY WAY I find out anything is by texting the service manager.. In January I was told they have no idea when my motor will be in, YES, SIX MONTHS LATER AND STILL NO ANSWERS.. It’s actually comical at this point what a joke this place is !!!!
I’ve been there since 7:30 in the morning for my oil change and tire rotation and I’m still waiting until 2:41 ! The staff they’re not friendly in service department they are very slow as hell
Anthony Taylor is very uneducated on the car market. trying to sell high mileage junk for brand new prices
Their primary goal is getting more money out of you, not service. They will lie and make up things to get you to spend money on services you don’t need.
Frequently asked questions about Gossett Motor Cars
How is Gossett Motor Cars rated?
Gossett Motor Cars has a 4.3 star rating with 7,746 reviews.
When is Gossett Motor Cars open?
Gossett Motor Cars is open now. It will close at 7:00 p.m.