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Gossett Motor Cars
- Car Dealers
- Memphis, TN
About this business
Location details
1875 Covington Pike, Memphis, TN, 38128, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
Our car has been at Gossett Kia South for almost four months waiting to be serviced. It’s near impossible to get ahold of them. When I do get through, nobody can give me any answers as to when our service will be started, let alone completed, and they refuse to make it up to us with a rental, tow to another shop, or money off the total. We’ve had terrible experiences with both Gossett Kia service centers and will be moving our Kia to a different shop to perform services. Once our Kia is fixed, we plan to sell it because work... read more
.I was forced to schedule an appointment two months ago because they didnt take walk ins during the week I was told. I show up for a 730 appointment and im still here 4 hours later just for an oil change and tire rotation. It took them an hour to take my car back and at this moment i believe they have pulled my car out 30+mins ago but im still sitting here waiting. When I was finally out the door i checked the paperwork and noticed that the 27 point inspections form wasnt filled out. So I had to come back in so they could do... read more
Worst first service appointment, ever. Took my brand-new vehicle in for service, March 30. No one called me all day to let me know it was done. I showed up to pick up my car late afternoon and they scratched by hatch down to metal and wipers are messed up. I brought this to their attention and they took photos as I did and said someone would get back to me on Friday. It is now more than a week later and I have heard nothing. This is even after following up with an email.
Do not take your KIA to Gossett in Memphis for any service. I was lied to telling me that it would take months to get parts and get my engine replaced under warranty. It took me finding a number to Kia to open a case and get my new motor shipped to the dealer in a week and half. No one in the service department returns your calls and when you do get someone on the phone, the person you are trying to reach has always just gone to lunch or away from.their desk. It sounds crazy, but I will go to Jackson TN or Jonesboro AR to ... read more
In June 2022, we special ordered a Kia Carnival and was required to put a down payment on the vehicle. We live over 2 hours away and told the salesperson that we would like to have the deal complete when the vehicle came in over the phone so we could just come sign papers and pick the vehicle up. That was agreed to by the salesperson. In December, the vehicle arrived and was told we had 7 days to complete everything and pick up the vehicle or we would lose it and our deposit ($1000) . It arrived on a Tuesday. When the sales... read more
In June 2022, we special ordered a Kia Carnival and was required to put a down payment on the vehicle. We live over 2 hours away and told the salesperson that we would like to have the deal complete when the vehicle came in over the phone so we could just come sign papers and pick the vehicle up. That was agreed to by the salesperson. In December, the vehicle arrived and was told we had 7 days to complete everything and pick up the vehicle or we would lose it and our deposit ($1000) . It arrived on a Tuesday. When the sales... read more
Sold me a 2019 Dodge Caravan in February that had flood damage. Rust inside the engine SMH. Will be putting pictures in the comments but extremely disappointed with this dealership.
RecommendedI booked an appointment for a safety recall at Gossett Kia North. The appointment was 2 weeks out. Brought my vehicle in the date of the appointment and made arrangements for someone to meet me so I could leave my vehicle. I was told they had to order the part and I would have to bring it in when they received the part. I was extremely frustrated and disappointed. I called the service manager and was told he was in a meeting. I said I would like to leave a message. The service rep., who I had dealt with, was the one who too... read more
Terrible place. Took my wife’s vehicle in for service. Took over a month to get a price to replace an alternator. Then they left my windows down and allowed the vehicle to be rained in multiple times after I declined to have them replace alternator. Glove box and center console was dumped in floor. General manager JEFF ALLEN couldn’t care less. Buyer and customers beware.
Frequently asked questions about Gossett Motor Cars
How is Gossett Motor Cars rated?
Gossett Motor Cars has a 4.3 star rating with 7,746 reviews.
When is Gossett Motor Cars open?
Gossett Motor Cars is open now. It will close at 7:00 p.m.