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Gateway Kia of North Brunswick NJ
- Car Dealers
- North Brunswick Township, NJ
About this business
Location details
720 Carolier Ln, North Brunswick Township, NJ, 08902, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
If I could give a 0 I would! I will NEVER EVER EVER buy another Kia! My car is covered under the the Kia power train warranty still. Took my car in for service for the code p071 torque converter switch… needless to say they said “oh we can’t find the code”…. See photo below! Makes the 5th time it’s been in for the same thing. First was at a different dealership(said it needed an update) FALSE! Came back on! Kia is failing to fix a car and is going to cause more damage possibly a car fire! If a dealership manager would LOVE T... read more
Sad to say we’ve had an absolute terrible experience. Vehicle needed new engine, car was done and my wife drove 45 minutes to pickup and gas was pouring out of the engine under hood. Oops
Business response:
We appreciate your feedback and deeply regret to hear about your recent experience, Nicholas. We strive for exceptional service and it seems we fell short in your case. Please reach out to us directly, as we would like the opportunity to discuss your experience further and work towards a resolution. We value your business and your satisfaction is our priority.
My Kia Telluride has been having electrical issues for at least a year and then the battery started continually drains around 3 months ago. Gateway Kia has now had my car for over a month while they try to diagnose and fix the problem. They have refused to offer me a loaner or rental car even though the car is still under warranty. Gateway Kia has a huge backlog of cars waiting months for repair and diagnosis. Gateway Kia's service department does not keep me informed so I have had to call every few days for an update. Gatew... read more
Business response:
Hi Yvonne, we’re deeply sorry that we didn’t meet your expectations. We strive to provide total customer satisfaction, and want to do everything we can to make things right. Please feel free to message us privately or give us a call, and we’ll work to get this situation resolved. Once again, we’d like to offer our sincere apologies for this experience.
RecommendedThey provide service is great. Unfortunately, I bought kia k5 from them and i had an stirrings noise and I complained. They checked but never resolved the issue. I don’t know why I don’t like the sound at all and it is not supposed to. Kindly kia should look into this.
Business response:
Thank you, Ismaiil, for your review and 5-star rating for Gateway Kia of North Brunswick. We are very happy that you were pleased with the sales support you received from our dealership. As for the stirring noise your K5 is experiencing, please reach out to our service department to discuss what might be wrong. We would very much like to solve the mystery for you! Thanks for choosing Gateway Kia of North Brunswick.
Recently my kia Sorento had engine issues. I brought it in and was told it needed a new engine. There is a well known problem with Kia engines across several models and years (bad!) and it’s such a big issue that Kia has a policy of fixing it regardless of warranty (good!). So they were going to replace my engine for free and give me a rental while I waited. Sounded like a good response from Kia. However Gateway had my car for almost 2 months! I was driving a POS rental for 2 months (which I had to exchange 2 times bec... read more
Business response:
William, We at Gateway Kia of North Brunswick were very troubled by your review and 1-star rating. Please contact us directly so that we can discuss some of your concerns in greater detail. We would appreciate knowing more about your experience, and would like to explore resolutions to any issues that need our attention. Thank you for your time.
Have heard terrible things. Lie to customers . Try to sell you a car and if someone bids higher than you they will lie to you and sell it to the highest bidder. BUYER BEWARE - RUN 🏃♂️
Business response:
Hi, Casey, We at Gateway Kia of North Brunswick would very much like for you to visit our dealership, meet our staff, and learn more about our business protocols. That way, you can see for yourself how very much we value our customers, and how we want to bring them nothing short of a 5-star experience. Please stop by soon, and we look forward to meeting you.
My buddy had a bad experience with lies from Anthony!
Business response:
Michael, The team at Gateway Kia of North Brunswick was disappointed to see your 1-star rating for our dealership. We always try hard to deliver a 5-star experience to all our customers, so we were sad to learn that this wasn't the case for you during your recent visit. Please contact us directly to further discuss what may have caused your rating, as we would like to make things right as best we can. Thank you for your time, and we hope to hear from you.
I first became a Kia customer in 2019, have been thrilled up until today. 2 weeks ago I went in to review buyout options as my lease is coming to an end. I was offered a 2023 model rather than buying out, full agreement made and simply needed to wait for the exact car to be transported to the lot in 1 week. 2 weeks approach without receiving a single phone call. I inquire today and casually get told yes my car is there. Driving to the dealership, I pass the car on a test drive. Upon entering the dealership with a scheduled a... read more
Business response:
Alex, We at Gateway Kia of North Brunswick were very troubled by your review and 1-star rating. Please contact us directly so that we can discuss some of your concerns in greater detail. We would appreciate knowing more about your experience, and would like to explore resolutions to any issues that need our immediate attention. Thank you for your time.
Long story short, leased a Soul from them in 2014. Bought the car from Kia through PNC bank in 2018. It is 2022 and I am still trying to get the title from the leasing company!! Worst experience ever!!
Business response:
Lisa, We at Gateway Kia of North Brunswick were disappointed to see your 1-star rating and review for our dealership. Please contact us at your earliest convenience to discuss the issue regarding your Kia Soul's title in greater detail so that we can explore some possible solutions. Thank you for your time, and we look forward to hearing from you.
Frequently asked questions about Gateway Kia of North Brunswick NJ
How is Gateway Kia of North Brunswick NJ rated?
Gateway Kia of North Brunswick NJ has a 4.3 star rating with 2,009 reviews.
When is Gateway Kia of North Brunswick NJ open?
Gateway Kia of North Brunswick NJ is open now. It will close at 6:00 p.m.