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Volvo Cars Santa Monica
- Car Dealers
- Santa Monica, CA
About this business
Location details
1631 Santa Monica Blvd, Santa Monica, CA, 90404, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
Service Advisor Robert is communicative and transparent. Seems to be a trait from personal ethics and not just doing his job. Don't let the small service department keep you away. I went to a luxurious one for many years and this place does not even come close on their customer servicese/support. Lili was also incredible on even the smallest touch of the car wash. Her personality and vibrancy are contagious.
Business response:
Thank you, Alba! We’re thrilled to hear that Robert’s communication and transparency made a positive impact on your experience. It’s great to know Lili's touch added to your satisfaction. We’re proud of our team’s dedication and appreciate your kind words. Thank you for choosing us!
Kudos to Robert Munoz and his maintenance team. I was a little surprised that the cooling system doesn't work and engine light is on after just half a year. So I scheduled the earlier available time here to get it checked. Robert offered me a rental car during the maintenance time and took care of my car gracefully. Right now, the cooling system works well and I could feel the brake is more tight and more smoothly when I want to stop the car. At the end, Robert didn't charge me for the replacement of a cooling fan and labor ... read more
Business response:
Hi Yuan, Thank you for your kind words! We're delighted to hear that Robert Munoz and his maintenance team took such good care of you. It’s great to know the cooling system is working well and that you’re satisfied with our service. We appreciate your trust in Volvo and look forward to serving you again.
Robert and Anthony were a big help in getting my 40k service done on a Saturday. I called to make my appointment ahead of time and they were able to fit me in. I was walked through by video on what items I needed on my car and everything was transparent. Reasonably priced and efficient work. They even washed my car like I went to a professional carwash place. Excellent customer service every time I go there .
Business response:
Hi Maria, Thank you for your wonderful feedback! We're delighted to hear that Lily, Klaus, and Arnold made your visit pleasant and efficient. We're glad you enjoyed our waiting area and appreciated the thorough wash we provided for your car. Your satisfaction is our priority, and we're always here to accommodate your needs. Thank you for choosing Volvo Cars of Santa Monica!
Great service! They are very reliable and go out of their way to make things easy for you. S/O my boy Klaus!
Business response:
Hi Peter, Thank you for your feedback! We’re thrilled to hear you had a great experience and that Klaus made things easy for you. We appreciate your support!
I scheduled a same-day service appointment and was in and out of the dealership in an hour for an oil change. I was initially quoted with approximately 2-3 hr wait but my service advisor worked his magic and expedited my service visit. I was impressed by all of the staff's professionalism along with the cleanliness of the dealership. To top it off, the complimentary car wash really put the icing on the cake. Highly recommend this dealership!
Business response:
Thank you for sharing your positive experience, Jeffrey! We're thrilled to hear that our team provided efficient and professional service. We appreciate your recommendation and look forward to serving you again in the future.
I just bought my 2021 S60 from Eric. I had a great experience at this dealership which is very rare since all my past experiences in buying a car was terrible. He was willing to work with me with the price and gave me a nice deal. On top of that all the people in this dealership were exceptionally nice and easy to work with. I would recommend this place and definitely would get my next car from Eric.
Business response:
Hi Jin, Thank you for sharing your positive experience with us! We're thrilled to hear that Eric provided excellent service and that you had a great car-buying experience at Volvo Cars of Santa Monica. We appreciate your recommendation and look forward to assisting you again in the future.
I had a very good, efficient, and surprisingly easy time getting much-needed repair work done on my car due to rodent damage. I had over $13,000 of damage and luckily my insurance covered it so I only had to pay the deductible. Klaus in the service department was easy to work with and understood our needs. He was communicative throughout the process and was able to get me loaner, when I found out my insurance did not cover rentals. Very pleased with Volvo of Santa Monica Service Dept.
Business response:
Hi Dawn, Thank you for sharing your positive experience with us! We're thrilled to hear that Klaus and our service team made your repair process smooth and efficient, despite the extensive damage. We're glad we could assist with a loaner car and ensure your needs were met. Your satisfaction is our top priority, and we appreciate your kind words.
Fantastically efficient car leasing experience. My salesperson (Erick) was transparent and worked to understand what I needed without wasting time or playing games.
Business response:
Hi Jason, Thank you for your fantastic feedback! We're thrilled to hear that you had an efficient car leasing experience with Erick at Volvo Cars of Santa Monica. We appreciate your kind words about his transparency and dedication to understanding your needs. If you have any more comments or need further assistance, please feel free to reach out to us.
I've always had a great experience getting my XC40 serviced at Volvo Santa Monica. I've been going there since 2021. The prices are high for services, but this is a Volvo after all. I get a lot of transparency with what needs repairs on my car and what can wait. Just today, I had my car picked up from my home to have the brakes inspected. I was expecting to shell out some serious dough to get them replaced. However, when I called to check on the status, I was told the brakes are fine. They even did a comprehensive ins... read more
Business response:
Hi Shay, Thank you for your wonderful feedback! We're delighted to hear about your positive experiences with Volvo Cars of Santa Monica, especially with Klaus. We're thrilled to have provided you with exceptional service and transparency regarding your XC40. We appreciate your continued trust and loyalty, and we look forward to serving you again in the future.
Frequently asked questions about Volvo Cars Santa Monica
How is Volvo Cars Santa Monica rated?
Volvo Cars Santa Monica has a 4 star rating with 657 reviews.
When is Volvo Cars Santa Monica open?
Volvo Cars Santa Monica is open now. It will close at 7:00 p.m.