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Toyota of Berkeley
- Car Dealers
- Berkeley, CA
About this business
Location details
2400 Shattuck Ave, Berkeley, CA, 94704, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
I recently purchased a new 4Runner TRD Pro from Berkeley Toyota and was pleasantly surprised how smooth the entire transaction went. They had the exact vehicle I was looking for on their showroom floor, and I was already prequalified by BOA so it was just a matter of finalizing the deal. Imad Bouraine was excellent to work with. He understood my needs and DID NOT demonstrate high pressure or upsell anything when it came to maintenance options available with the purchase. The entire transaction was very professional and trans... read more
Business response:
Thank you, Stacy, for your detailed review! We're thrilled to hear that your experience at Toyota of Berkeley, particularly with Imad Bouraine and Jack, was smooth and professional from start to finish. It's great to know that they provided exceptional service without pressure and addressed any issues promptly, ensuring transparency throughout the transaction. We appreciate your recommendation and look forward to assisting you again in the future!
Fast and professional, but extremely expensive. Brought in the truck for 60K, and they were done in an hour and half. The service is good, but an hour and half of labor cost me nearly $2000? And that's on top of 900+ worth of parts. The spark plugs alone were 145 total and around $700 after labor, which is staggering. While the service was friendly, efficient, and well executed, the daunting price means I cannot imagine going back again.
Business response:
We appreciate your feedback about your recent visit and taking the time to write this review. It is our sincere desire to make sure you are satisfied with services provided. Yes. Services with many components can add up quickly and we do our best to advise customers what can wait, should be done soon, or immediately due to wear/damage. Transparency is paramount so pricing is provided and approved, before any work is performed. With your service performed, a team of 3 factory trained technicians worked on the vehicle ... read more
Our family van was due for a check up and Kent Muon was able to accommodate us right away! He made an appointment for us the same day we called and was able to get our van back quickly. Kent was very helpful and very easy to work with. I highly recommend using Toyota of Berkeley!
Business response:
Thank you for sharing your positive experience with us! We're delighted to hear that Kent Muon provided you with excellent service and accommodated your needs promptly. Your recommendation means a lot to us, and we appreciate your kind words. We look forward to serving you again at Toyota of Berkeley!
Toyota of Berkeley sold me my Corolla Hybrid the beginning of 2022. The sales person was beyond helpful in the set up process for Apple CarPlay and all the safety features. Since then they have serviced the car and done an excellent and prompt job. The service manager, Jason, really helped me out when there was confusion over my wheel and hubcap at a tire store, and I needed a replacement. I very much appreciate his kindness and the calm and clear explanations I received. In all, I'm so pleased with the care my car has recei... read more
Business response:
Thank you for sharing your positive experience with us! We're thrilled to hear that our team at Toyota of Berkeley provided exceptional service during the purchase and servicing of your Corolla Hybrid. We appreciate your recognition of our salesperson's assistance with setting up Apple CarPlay and safety features, as well as Jason's help resolving the confusion over your wheel and hubcap. We look forward to continuing to provide excellent service and support for your vehicle in the future.
Rey to the rescue and Berkeley toyota. A confounding and stupid problem with my 2010 Prius 2 today, December 28. My key for the car slipped out of my hand ans seemingly vanished within the car itself and failed to show even after searching with my hand. My phone light and a flashlight all failed too. Damn! My car was now stuck being totally vulnerable to anyone who opened the door. I was feeling super vulnerable I called Berkeley Toyota and they didn't treat me like the idiot I felt like and even with no real solution, they ... read more
Business response:
We're delighted to hear about your positive experience with Rey and Alex at Toyota of Berkeley! Thank you for sharing your story. If you have any more questions or need further assistance, don't hesitate to reach out. We appreciate your trust and look forward to serving you again.
I have been a customer of Toyota Berkeley for 20+ years. I have bought and serviced 2 Prius through them. I wanted to upgrade to new Prius w Backup Camera, App,e Play, etc. while I am still able to understand all the new technology. Hard to find the 2023 or 2024 Prius to test drive, did one the visibility was not to my liking at all. Went to Berkeley Toyota and met this great salesman- Imad Bouraine. After explaining my concerns, he suggested a Corolla Hybrid.I did not want to even look BUT HE WAS RIGHT. It had just what I ... read more
Business response:
Thank you for being a loyal customer of Toyota of Berkeley for over 20 years and for sharing your recent experience with us, Deborah. We're thrilled to hear that you had the opportunity to work with Imad Bouraine, and that he was able to find a suitable option for you in the Corolla Hybrid. We always strive to provide our customers with exceptional service and help them find the perfect vehicle that meets their needs. Thank you for choosing Toyota of Berkeley, and we look forward to serving you again in the future.
I went in to make sure my car was road worthy for my trip to see my parents for the holiday. I left feeling confident that my car was good to go and also, they gave me two for one on windshield wipers because it was rainy and it was the holidays. Thank you, Jason, and all for bringing much needed holiday cheer and care into my day. I will pay it forward! (And, I will most certainly be coming back!)
Business response:
Thank you so much for taking the time to share your positive experience, Jennifer! We're thrilled to hear that you left feeling confident about your car's roadworthiness and that our team was able to provide you with excellent service. We appreciate your kind words about Jason and the rest of our staff. It's great to know that we were able to bring some holiday cheer into your day. We look forward to welcoming you back in the future. Safe travels and happy holidays!
My 2015 Toyota Prius battery died (which was replaced by AAA), but then my charger wouldn't work. I took it to the Service Center in Berkeley where Jason did a light assessment to determine what was going on. The charger worked when he plugged it in, so while we waited to see if it would hold, Jason talked with me about what might have been going on, what other options I might have to replace the charger, and how I might think about my next car (hybrid vs plug-in vs electric). I was in and out within 20 minutes, happy tha... read more
Business response:
Thank you, Phyllis, for taking the time to share your experience at our Service Center in Berkeley. We're glad to hear that Jason was able to assist you with your charger issue and provide helpful information about your options. We appreciate your feedback and look forward to serving you again in the future.
Lauren helped us out and she was great! She was very knowledgeable and gave us great advice. Lauren speaks Spanish, so she was able to explain things for my mom. Everyone there was very welcoming.
Business response:
Hi Genesis, Thank you for sharing your positive experience with Lauren! We're thrilled to hear that she provided great assistance, shared valuable advice, and accommodated your mom by explaining things in Spanish. We appreciate your kind words about the welcoming atmosphere. If you have any more feedback or if there's anything else we can assist you with, feel free to reach out.
Frequently asked questions about Toyota of Berkeley
How is Toyota of Berkeley rated?
Toyota of Berkeley has a 4.1 star rating with 941 reviews.
When is Toyota of Berkeley open?
Toyota of Berkeley is closed now. It will open tomorrow at 10:00 a.m.