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Toyota of Berkeley
- Car Dealers
- Berkeley, CA
About this business
Location details
2400 Shattuck Ave, Berkeley, CA, 94704, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
This review is for Martin Lee (service advisor). He is the epitome of great customer service. After a horrible couple experiences at Albany Toyota (DO NOT GO THERE), I decided to just bite the bullet and drive to Berkeley to get my car looked at since it was still under warranty. Martin was empathic to my situation, suggested what could be wrong, and assured me that his mechanics would take a look and figure it out. I'm so glad I made the switch, even if it means driving across town.
Business response:
Thank you for your review, Andrew. We’re delighted to hear that Martin Lee provided outstanding service and made your experience positive. We appreciate you making the drive to Berkeley and look forward to assisting you in the future!
I didn't used to like this place, but recently I went there to order a new bolt for the tailgate of my 34-year-old Toyota truck. The "updated" part that arrived turned out to be wrong , and I was faced ordering an entire new bracket assembly. However, Jason the service manager intervened and, with some finagling, managed to re-attach the old bolt, which I had thought was broken. I returned the incorrect bolt and departed with the problem fixed at no charge. Kudos to Jason!
Business response:
Hi David, Thank you for sharing your experience with us! We’re thrilled to hear that Jason, our service manager, went above and beyond to help resolve the issue with your tailgate bolt. It’s great to know that he was able to fix the problem without any additional cost. We appreciate your feedback and are glad we could turn your experience around. If you need anything else in the future, don’t hesitate to reach out!
I came in on July 3rd, 2024, and Delila a very friendly and nice sales rep helped me with test driving a 2020 BMW M340i. After the test drive, I wasn't sure how to put it in park and struggled before she helped me with properly placing it in park. I liked the car so we went inside to talk numbers. After signing the contract, I was ready to leave with my car. Delila then informed me that the GWS module had locked up and they would help fix it and get back to me. Rudy the sales manager, was extremely helpful in keeping me in... read more
Business response:
Hi Noemi, I’m truly sorry to hear about your experience with us. This is not the standard of service we strive for, and I understand your frustration. Please reach out to us directly so we can address your concerns and work towards a resolution. We want to make this right and ensure that your issues are resolved. Your satisfaction is very important to us, and we appreciate the opportunity to address these matters.
I bought my car at Toyota of Berkeley (with an extended warranty and maintenance package) and have always done my service at their shop. I've always received great service and their team is very friendly: special thanks to Martin L. for always going above and beyond!
Business response:
Thank you, Benjamin! We're thrilled to hear that you've consistently received great service at Toyota of Berkeley. We appreciate your loyalty and kind words about Martin L. and our team. We look forward to continuing to provide you with excellent service!
I bought my first car from them. They -- especially the salesperson I worked with, Alexis -- were extremely friendly, helpful, and competent and made the process extremely smooth.
Business response:
Hi Maxwell, Thank you for your feedback! We're delighted to hear that Alexis and our team made your first car-buying experience smooth and enjoyable.
I had a minor issue that Jason fixed for me so quickly, and with a smile! He could have actually inflated the issue, and tried to sell me something unnecessary, but he didn't...and I'm truly grateful. I will definitely bring Mom's Rav 4 back to him for future service.
Business response:
Hi, Thank you for your feedback! We're thrilled to hear that Jason was able to quickly and efficiently resolve your issue with a smile. We're glad he provided honest service, and we appreciate your trust. We look forward to servicing your mom's Rav 4 in the future.
I had a conversation with Jason, the service manager. He was very patient and understanding and he was considerate of my needs and my concerns. Having been a Toyota customer for over 20+ years, it's really wonderful to know that caring individuals still exist in today's society.
Business response:
Hi Andrea, Thank you for your kind words! We're thrilled to hear about your positive experience with Jason, our service manager. It's wonderful to know that his patience and understanding made a difference. We truly value your loyalty as a Toyota customer for over 20 years and appreciate your continued trust in us.
Alexis and Simon were extremely helpful. They have great customer service and worked with us to get the best deal for our GR86. Alexis accompanied us on our test drive up Grizzly Peak. She went above and beyond in making the experience for me and my partner memorable. Simon was thorough in breaking down the different package options for our purchase and was really patient. It made us feel more confident and reassured with our purchase especially after getting offered the complementary 7-year environmental damage coverage for... read more
Business response:
Hi Nelson, Thank you for your glowing review! We're thrilled to hear that Alexis and Simon provided you with exceptional customer service and made your experience memorable. We appreciate your recommendation and are delighted that you chose Toyota of Berkeley for your GR86 purchase. If you have any more feedback or need further assistance, please don't hesitate to reach out.
Customer service...very cold and impersonal. A very frantic feeling on a Saturday- short handed? I advise having repair service people being a little more personable.
Business response:
Hi Barbara, Thank you for sharing your feedback with us. We apologize if you felt our customer service was impersonal and if there was a frantic atmosphere on your visit. We take your comments seriously and will address them with our team to improve the customer experience, especially on busy days like Saturdays. If there's anything else we can do to assist you or if you have further feedback, please feel free to reach out.
Frequently asked questions about Toyota of Berkeley
How is Toyota of Berkeley rated?
Toyota of Berkeley has a 4.1 star rating with 941 reviews.
When is Toyota of Berkeley open?
Toyota of Berkeley is closed now. It will open tomorrow at 10:00 a.m.