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Toyota of Berkeley
- Car Dealers
- Berkeley, CA
About this business
Location details
2400 Shattuck Ave, Berkeley, CA, 94704, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Went In with no appointment, the only sales person available was already with a customer , Miguel landeros immediately came to greet me and my family and had the car brought to us we came to see while he finished his deal with another customer . Extremely professional and very down to earth , got us a good deal on a used Highlander, everyone we met was really nice . Down to the person who washed the suv for us . She went above and beyond even cleaning the engine bay
Business response:
Hi Jose, thank you so much for sharing your experience. I’m thrilled to hear Miguel jumped right in to help you and your family even with a busy day. It’s great to know you felt taken care of from start to finish and that everyone from sales to service made such a positive impression. Enjoy the new ride!
Jason, Service manager, is a knowledgeable, helpful, and professional person who has helped me multiple times and he performs above and beyond his role. Thank you so much, Jason!
Business response:
Hi Mitra, we’re thrilled to hear about your positive experiences with Jason! It’s wonderful to know he’s gone above and beyond to help you, and we’ll be sure to pass along your kind words. Thank you for sharing your feedback with Toyota of Berkeley!
Service Advisors Ray and Martin are wonderful, and pleasure to work with. They make sure concerns are answered and addressed. Big thanks to them both. Additionally appreciate the Service Manager Jason, as he too is very helpful. Thanks Jason.
Business response:
Thank you, Jason, for your kind words about your experience at Toyota of Berkeley. We are glad to hear Ray and Martin took great care of you and that Jason was also able to be helpful. We will be sure to share your appreciation with them.
This Review is long overdue, and it would'n be rite for me not to praise Alexandra Cansino for her Good work, she always go above and beyond every expectation.Toyota of Berkeley also have some of the Best Staff and customer service that I have experienced at any service dept in years.But! Alexandra takes her work very seriously and take Pride in making sure that I'm Happy, and she always take care of all my Questions I may have. THANKS SO MUCH!
Business response:
Thank you so much for this wonderful review! We’re thrilled to hear how much you appreciate Alexandra Cansino and the exceptional care she provides. She truly goes above and beyond, and we’re lucky to have her on our team. Your support means a lot to all of us at Toyota of Berkeley, and we look forward to continuing to serve you!
I have been a customer of Toyota of Berkeley since 2013, have purchased two vehicles there and have had all my cars serviced there during this time. This is an operation that understands customer service and I have always been treated well. Khanh, their new car sales manager is excellent to work with and Josh and Jason, service managers of Albany and Berkeley respectively, are always helpful and supportive. Importantly, I have been very happy with my purchases.
Business response:
Thanks so much, Don! We really appreciate your loyalty since 2013 and are glad to hear Khanh, Josh, and Jason have been taking great care of you. It means a lot to know you’ve been happy with your purchases and service. We look forward to continuing to serve you for years to come!
I recently had to lease a car for the benefit of my mother, who lives in the Bay Area. We handled the transaction remotely with the Finance Manager, Lauren. The choices/options were clearly presented to us and we received excellent price and terms. We are very pleased. Thank you. Keith S
Business response:
Thanks for sharing, Carlotta, Your feedback is important to us. This is not the type of experience we strive for and would love the opportunity to make it right for you. Please send your contact info and any additional information to our Customer relations and service manager Jason Clark at jasonc@toyotaofberkeley.com
Thank you Jason Clark, service manager, for going above and beyond. I came in today trying to find a very well hidden airtag put under the backseat. Jason 's demeanor was so kind and empathetic to my situation. He unscrewed all the parts and took off the backseat to find it! Then asked a mechanic (wish I knew his name) to help and they got a magnet to take it out!! Some heroes don't wear capes! I will be giving them my business even if it's out of the way for me! Jason also vacuumed all the crevices to make sure no crumbs we... read more
Business response:
Hi Jeanne, Thank you for sharing your experience! We're so glad to hear that Jason Clark went above and beyond to help you retrieve the airtag and ensure everything was in perfect condition. We also appreciate you recognizing the mechanic who assisted, and we're honored to have earned your trust. We look forward to continuing to serve you, no matter the distance!
My experience at Berkeley Toyota was really great! The moment I got there Alexandra the service adviser, treated me with a pleasant smile and was very helpful explaining what was going on with my vehicle. Her professional approach would make me recommend you going to this Toyota!!
Business response:
Thank you so much for the awesome feedback! We’re thrilled to hear Alexandra made such a great impression with her warm and professional approach—she truly loves helping our guests feel informed and taken care of. We're so glad your experience stood out, and we really appreciate the recommendation. Hope to see you again next time you're in!
Amazing Service! Def 5 star. They were super nice, competent & quick. They updated my recalled Air bag something or other & added a free oil change just because the indicator light came on. I highly recommend them. Jason Clark is the manager. Tell him I sent you in. and Im not affiliated with them in anyway.
Business response:
Thank you so much for your fantastic feedback, Joseph! We're thrilled to hear that you had such a positive experience with us. We really appreciate your recommendation and will be sure to pass along your kind words to Jason Clark. Thanks again, and we look forward to assisting you in the future!
Frequently asked questions about Toyota of Berkeley
How is Toyota of Berkeley rated?
Toyota of Berkeley has a 4.1 star rating with 941 reviews.
When is Toyota of Berkeley open?
Toyota of Berkeley is open now. It will close at 7:00 p.m.