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Toyota of Berkeley
- Car Dealers
- Berkeley, CA
About this business
Location details
2400 Shattuck Ave, Berkeley, CA, 94704, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Ray is very detailed about different options of the maintenance service. He has excellent understanding of how each of the service improve the car performance. We're very satisfied with the overall experience!
Business response:
Hi Siu, thank you for your kind words! We're glad to hear that Ray provided detailed information and helped you understand how each service improves your car's performance. We truly appreciate your feedback and are happy you had a great experience at Toyota of Berkeley! We look forward to assisting you again!
I love my new tacoma! These guys made it super easy to drive home in my dream car. 10/10 would recommend getting a toyota at this dealership!
Business response:
Hi Ryan, thank you for your feedback! We appreciate you taking the time to share your experience with Toyota of Berkeley. Let us know if there’s anything we can assist you with in the future!
Trevor in Toyota of Berkeley's service department made my day. He greeted me with a big smile when I pulled in at 9am, without an appointment. The new Toyota that I'd purchased just 10 days ago had a light warning to adjust tire pressure. Very disconcerting on a brand new car. Trevor (young man with a beard who greeted me) filled all 4 tires and showed me how to re-set the electronic sensor. He also answered a couple other questions about programming the new car. He did NOT ask me to write a review and only gave me his name ... read more
Business response:
Hi Margot, Thank you so much for sharing your experience! We're so glad to hear that Trevor made such a positive impression on you. It's great to know that he was able to help with your tire pressure concern and answer your other questions about your new Toyota. We’re thrilled that you plan to continue bringing your vehicle to us for routine service. We appreciate your feedback and look forward to seeing you again soon!
Our car was damaged and needed a repair . We took our car to Toyota of Berkeley. The process was super easy and Richard had been so helpful and organized. We got our car back as promised and we're happy with the results. Thank you Richard for all your help.
Business response:
Thank you, Agnes, for sharing your experience. We're thrilled to know the repair process went smoothly and that Richard provided the support you needed. Enjoy your car, and we appreciate you choosing Toyota of Berkeley!
We purchased a pre-owned gold certified 2022 Toyota RAV4 XLE (manufactured in 8/22 with only 11k miles) from this dealership last week. Delila is a fantastic sales manager and Melissa is a finance guru. Both were courteous and professional. And a shout out to Lucas (Product Specialist & Acquisition Coordinator) for the back-and-forth email exchanges. He was very courteous and professional as well. These 3 Toyota employees are well-trained and perform their job at the highest level. Toyota (of Berkeley) is lucky to have the... read more
Business response:
Thank you, Akira, for sharing your positive experience with Toyota of Berkeley! We're delighted to hear that Delila, Melissa, and Lucas provided you with courteous and professional service throughout your purchase. Your kind words about their dedication and high-level performance mean a lot. It’s wonderful to know you’re loving your new vehicle and that everything has been perfect so far. Your recommendation is greatly appreciated, and we look forward to assisting you again in the future!
We just purchased a 2025 Sienna XSE and found it to be a good experience start to finish. Buying a new car can be a real PIA but these guys made it a pleasant process. This is especially impressive as they can sell every last Sienna they can get from Toyota. We were on a wait list for months before our model/configuration was available. Our salesman, Bryan Guevara, was helpful from start to finish. He made sure we drove away with a full tank of gas too! The administrative team of Jack Chou and especially Lauren Vazquez didn'... read more
Business response:
Thank you, Harald, for sharing your wonderful experience with us! We're so glad to hear that Bryan, Jack, and Lauren helped make your car-buying process smooth and enjoyable. We're also happy you were pleased with the trade-in price for your 2011 Sienna. Congratulations on your new 2025 Sienna XSE, and thank you for choosing Toyota of Berkeley as your hometown dealer! We look forward to serving you again in the future.
Warning to all who want service. Berkeley Toyota is a Hugh rip off. They pressure you into paying for services you don't need or Is not required. They charged us for a 30k service when the car only had 7k miles. We asked for a simple oil change. And $700 later....... BUYER BEWARE. BAIT AND SWITCH Update. Worked with service manager to successfully resolve the issue. Am very satisfied with the results and feel they were most responsive and helpful. Feel much better with outcome.
Business response:
Thanks for sharing, Jim. Your feedback is important to us. This is not the type of experience we strive for and would love the opportunity to make it right for you. Please send your contact info and any additional information to our customer relations and service manager Jason Clark at jasonc@toyotaofberkeley.com.
I recently bought a 2024 RAV4 Prime from Toyota of Berkeley. The transaction was as close to perfect as possible. The staff were knowledgeable, professional, and helpful. They didn't apply too much pressure to buy options I didn't want, which included every option except the maintenance package. Ahmad was a terrific salesman. Gave us no pushback when we took a longer test drive than was initially planned. Super helpful getting us into the vehicle and out the door with all the software functioning. Simon from financing... read more
Business response:
Thank you for taking the time to share your experience, Robert! We’re thrilled to hear that Ahmad and Simon provided you with exceptional service and made your purchase of the 2024 RAV4 Prime a smooth and enjoyable process. We truly value your feedback and are so glad we could meet your needs without pressure. We look forward to serving you again in the future!
I haven't had my car serviced here. But I want to take a moment to speak on the wonderful over the phone customer service I received from Brenda. I had the pleasure of speaking with her when I called in to schedule a service appointment for my Corolla, and the customer service she provided was exceptional. She took the time to explain how Toyota Care and Care Plus worked, answering all of my questions with patience and clarity. Brenda's attention to detail and her helpful advice made the entire process smooth and stress-free... read more
Business response:
Thank you for your kind words, Jessica! We’re thrilled to hear about your exceptional experience with Brenda over the phone. She truly embodies our commitment to outstanding customer service. We look forward to serving you in person when you bring your Corolla in for service!
Frequently asked questions about Toyota of Berkeley
How is Toyota of Berkeley rated?
Toyota of Berkeley has a 4.1 star rating with 941 reviews.
When is Toyota of Berkeley open?
Toyota of Berkeley is closed now. It will open tomorrow at 10:00 a.m.