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Toyota of Berkeley
- Car Dealers
- Berkeley, CA
About this business
Location details
2400 Shattuck Ave, Berkeley, CA, 94704, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Top notch!! The team at Toyota of Berkeley are great, efficient and a pleasure to work with. Alexis, Lauren and the whole team made the entire experience a fast and personable one. I would highly recommend for you next purchase.
Business response:
Hi Peter, Thank you for your feedback! We're thrilled to hear that Alexis, Lauren, and the entire team made your experience fast, efficient, and personable. Your recommendation means a lot to us. We look forward to assisting you with your next purchase!
Today I made a stupid mistake--had the keys to my Toyota on a key ring in my left side pants pocket, and while I was driving the whole set of keys fell out and wedged down on the driver's door side. I could see and feel them but not get them out. So I made the further mistake of pushing the seat back, and somehow--it was a freak accident--the whole ring of keys fell down a little crack into the deeper underside beneath the floor. I couldn't get them out. Pulled into Toyota of Berkeley and in a minute a bunch of workers dropp... read more
Business response:
Hi Susan, We're glad we could assist you with retrieving your keys! Accidents happen, and we're here to help. It's great to hear that our team was able to resolve the situation with humor and kindness. Thank you for sharing your positive experience, and we appreciate your kind words about our customer service at Toyota of Berkeley!
Alexis was AMAZING!! I usually hate going to dealerships because of how I'm treated as a brown woman! My experience with Alexis and Simon was a complete 180 from my usually dismal experiences! Alexis was knowledgeable, super helpful and helped me lease the perfect car at a a very reasonable rate! All in all a great experience at this dealership!
Business response:
Hi Divya, Thank you for sharing your experience with us! We're thrilled to hear that Alexis and Simon provided you with such a positive experience at Toyota of Berkeley. If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help!
Just made my very first car purchase, the tranaction was pleasant throughout and I couldn't be happier. Customer service was on the spot and Alexis was very attentitive and patient with my questions. I would definately recommend this dealership :)
Business response:
Hi Sandra, Congratulations on your very first car purchase! We're thrilled to hear that your experience at Toyota of Berkeley was pleasant and that Alexis provided attentive and patient customer service. Your recommendation means a lot to us! If you ever need anything else or have further questions, feel free to reach out. We're here to help!
The service department here is outstanding. I bought my Tacoma TRD Off road truck here in 2019. Taken it in for regular service, and I have to say, these guys are excellent. Always friendly, super knowledgeable, professional, and they make you happy you bought your vehicle from Toyota. I want to do a special shout-out to Vincent Lee who usually helps me. He has helped me learn a lot about my vehicle too. Great place to get your Toyota serviced even if you didn't buy it here.
Business response:
Hi David, Thank you for your wonderful feedback! We're thrilled to hear that you've had an outstanding experience with our service department at Toyota of Berkeley. We're glad to know that Vincent Lee has been helpful and that our team has provided excellent service. If you have any questions or need further assistance, feel free to reach out.
We just purchased a car from Toyota of Berkeley, and we couldn't be happier with the service we received there. Imad, Simon, the whole team - they were thoughtful, timely, and very helpful working through everything.
Business response:
Hi Beko, Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience purchasing a car with us at Toyota of Berkeley. Imad, Simon, and our entire team are dedicated to providing thoughtful and timely service to our customers. If you have any further questions or need assistance, don't hesitate to reach out to us. Enjoy your new car!
Shout out to service manager Martin Lee and his crew for diagnosing and swiftly fixing loose tire lug nuts issue we had. This had caused such alarm when we were driving on the freeway and could have ended up terribly. Thankfully we had made it in time to the nearest Toyota - in Berkeley to get it checked out. They were highly competent, friendly and accomodating.
Business response:
Hi Ofelia, Thank you for your kind words! We're grateful to Martin Lee and our service team for swiftly resolving the issue with your tire lug nuts. Safety is our top priority, and we're glad we could assist you promptly and effectively.
This was my first time at Berkeley Toyota. I usually dread going to get servicing done for my vehicle, but Martin Lee, my technical liaison, made the process quick and easy. He was polite, professional, and answered all of my questions. He even went the extra mile to check on some information for me. I received my vehicle back at the time he said it would be ready. I have no hesitation in taking my vehicle there again and highly recommend the service department at Toyota of Berkeley, especially Martin Lee.
Business response:
Hi Cassie, Thank you for choosing Toyota of Berkeley for your servicing needs! We're thrilled to hear that Martin Lee provided you with a positive experience, making the process quick and easy. Your recommendation means a lot to us, and we look forward to serving you again in the future!
Incredibly kind and diligent staff. Going above and beyond to foster and maintain customer relationships. They went out of their way to ensure I had a positive service experience, I can't recommend enough.
Business response:
Thank you for your kind words, Ty! We're thrilled to hear that our staff provided you with exceptional service and made sure you had a positive experience. We appreciate your recommendation and look forward to serving you again in the future!
Frequently asked questions about Toyota of Berkeley
How is Toyota of Berkeley rated?
Toyota of Berkeley has a 4.1 star rating with 941 reviews.
When is Toyota of Berkeley open?
Toyota of Berkeley is closed now. It will open tomorrow at 10:00 a.m.