TerryTown RV Superstore

Sue Snell 

on Facebook

5 years ago

Satellite was suppose to be set for dish network, top lock on door doesn’t work, shower had rv antifreeze on the inside, ice maker doesn’t work, fridge drawer doesn’t work & I only drove it home. Still waiting for return call to get the dish fixed. Dynamax dx3 37 ts & I can’t get service 

Dan Lajoie 

on Facebook

5 years ago

Their marketing is geared towards the most profit by taking advantage of COVID 19 and “stay away from cruise ships and viruses”. SHAME ON YOU. 

James Gutman 

on Facebook

5 years ago

Do not buy a RV From Terry Town. They do not stand behind what they sell. I purchased a new travel trailer from them, I did not buy a used trailer because I didn’t want to deal with any issues. During the first rain that I had the trailer, water started to pour through the antenna directional control knob. I got out my ladder to look at the roof. What did I find? There were 2 different roof sealants. One was factory applied and one was new. This was vary easy to see with the color differences in the sealants. Also, there was... read more

Dana Hamann 

on Facebook

5 years ago

I want to start this review by saying the sales part of TerryTown is amazing! My husband and I bought a new Forest River Salem from Frank and he was great! Very knowledgeable, very helpful, could always call/text and get through to him and ask all our crazy questions (first time buyers). Truly a great sales experience! On the other hand... this service department is something else. Good luck ever getting a call back for anything. We were told 3 different times that one of our parts had been ordered but when we called to fol... read more

Kensey Chopp 

on Facebook

5 years ago

We originally were working with Terry Town for an RV repair. Once our insurance approved the repairs we reached out several times through phone calls and emails and never heard back. The RV is from there, so we figured it was the best option. Unfortunately I wouldn’t recommend them, customer service should be top priority, and it appears to be far from that. I even wrote an email letting them know how disappointed we were and again never heard back. 

Katie Visser-Eggle 

on Facebook

5 years ago

I was told my deposit was refundable, 4wks and 3 phone calls later and no refund! 

Nita Powell 

on Facebook

5 years ago

have the service dept treat you right, & fix the problem that we have had since we bought the fifth wheel last July, & not say " Well, it is what it is". They have had our trailer now four times, & we still have the same problem. It will go elsewhere this time. They have lied to us from the first time it went in for service. The sales dept is great, but service sucks. They had better get it through their heads, that with a poor service department, they will not get repeat customers. Sales bring the customers in, while ... read more

Tiffany Maleport 

on Facebook

5 years ago

The experience seemed great!! Great people smooth transaction until we went to use the camper, we flushed the toilet and there was a terrible smell!!! Come to find out they had never cleaned the tank! THIS SHOULD NEVER HAPPEN!!! When you spend over $20,000 for a camper you’d think the least they could do is clean out the tank! It must have been full for several months considering our long winter so you can imagine the trouble this has caused! When we called to tell them their only response was sorry!! Unfortunately we will n... read more

Todd Reynolds 

on Facebook

6 years ago

Paid 50k plus for a extended stay unit. Our salesman Matt Brames was fantastic during the sales cycle but that’s where it ended. There were a couple of things listed on a “We owe you” sheet that I took a picture and emailed him. No problem. Happens. He didn’t respond for two weeks so I called and asked him what the status was and he said he was on it. Two more weeks pass and still nothing. Called again. Said he had submitted it. That was May it’s now July and still no response! So, I will never shop here or will I recommen... read more