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Tenvoorde Ford, Inc.
- Car Dealers
- St. Cloud, MN
About this business
Location details
185 Roosevelt Rd, St. Cloud, MN, 56301, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:30 a.m. to 5:00 p.m. | |
| Sun | Closed |
Very good service. Very good service. Presented all of our options and came up with a very welcome alternative.
Business response:
Thank you, Arlen! We're glad you had a great service experience and that we could offer a helpful alternative. We appreciate your feedback!
My experience is that Tenvoorde lies and exaggerates My experience is that Tenvoorde lies and exaggerates issues to try and make you spend more money. I reached out to Tenvoorde with my concerns and they ignored me.
Business response:
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
They are very courtesy professional they did an excellent They are very courtesy professional they did an excellent job on changing oil and review of the vehicle and what needs to be completed in the future
Business response:
Thank you for your feedback, Floyd! We’re glad to hear you received courteous and professional service, and that the oil change and vehicle review were handled well.
I had my vehicle in 15-days prior with the same issue. I had my vehicle in 15-days prior with the same issue. At that time they charged me to refill AC refrigerant. Then asked me to do it again 15-days later for not finding the issue.
Business response:
Hi, I'm sorry to hear about your experience with the vehicle issue. It sounds frustrating to have to refill the AC refrigerant twice in such a short period. Car diagnostics can sometimes require a systematic approach to identify the root cause of a problem, and it's possible that the technicians initially thought the issue was resolved by refilling the refrigerant. If you would like to discuss this matter further, I recommend reaching out to the service manager, Craig Schaefer, at cschaefer@tenvoordeford.com.
Scott provided outstanding service. Scott provided outstanding service. I told him what I was looking for and he found me the perfect Escape. Thanks, Scott!
Business response:
Thank you for your feedback, Joy! We're glad to hear Scott provided outstanding service and helped you find the perfect Escape. Thanks for choosing Tenvoorde Ford!
First-rate customer service! First-rate customer service! I don't live in St. Cloud. I was visiting my brother when I noticed a panel cover under my car was loose. I called Tenvoorde, and they told me to bring it right in. They looked under the car, and explained that it was a known defect they see all the time. They re-attached the panel, improvising a fastener, to protect the undercarriage of the care. I was impressed and appreciative. If I did live in St. Cloud, I'd take my car to Tenvoorde whenver it needed work. They tr... read more
Business response:
Hi Keith, Thank you for your feedback! We’re thrilled to hear you received first-rate customer service and were impressed with how we handled the issue. We appreciate your kind words and would be happy to assist you anytime.
Bad experience and bad services just care about money Bad experience and bad services just care about money they didn’t care my car even paid a lot of money still concerned about the service they did my car i am costumer here a long time never had like this.
Business response:
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
Sales experience was absolutely horrendous. Sales experience was absolutely horrendous. Service department was fine but I’ll never go back now that my free one is used. The sales experience I had at Tenvoorde Ford was the worst I have ever experienced. It’s actually kind of unbelievable how hard they tried to distort the numbers in every way possible. I’ve traded many pickups at several different dealerships. Tenvoorde tried to be dishonest with the numbers three different times throughout the sales process. First, was on th... read more
Business response:
Hello Ben, we’re sorry to hear that your experience fell short of your expectations. We apologize for the confusion and frustration you encountered during the sales process. We take your feedback seriously and would like to look into this further to address the issues and prevent similar problems in the future. Please reach out to David Rodriquez at drodriguez@tenvoordeford.com directly so we can discuss your experience in more detail and work towards a resolution.
dont' want to do a reply and don't appreciate it being a dont' want to do a reply and don't appreciate it being a requirement for this survey
Frequently asked questions about Tenvoorde Ford, Inc.
How is Tenvoorde Ford, Inc. rated?
Tenvoorde Ford, Inc. has a 4.5 star rating with 2,700 reviews.
When is Tenvoorde Ford, Inc. open?
Tenvoorde Ford, Inc. is closed now. It will open at 8:00 a.m.