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Tenvoorde Ford, Inc.
- Car Dealers
- St. Cloud, MN
About this business
Location details
185 Roosevelt Rd, St. Cloud, MN, 56301, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:30 a.m. to 5:00 p.m. | |
| Sun | Closed |
They lie and deceive potential customers to make a sale They lie and deceive potential customers to make a sale then do not care after the fact.
Business response:
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
Probably some of the worst customer service I have Probably some of the worst customer service I have received absolutely no communication with Mike no emails no texts no updates on vehicle
Business response:
Hi Matthew, We're truly sorry to hear about your experience. Per our conversation, this doesn't align with our standards or service. We appreciate you taking the time to speak with our service manager, Craig Schaefer, about your experience. If you have any questions or concerns, please reach out to our service manager directly at cschaefer@tenvoordeford.com. Best regards Tenvoorde Ford Team
Service and quick lane are great. Service and quick lane are great. Tenvoorde Ford as a whole, don't trust them.
Business response:
We appreciate your feedback and are sorry to hear about your overall experience. Our sales team strive to provide excellent service, and we apologize if your experience with the dealership fell short of expectations. If you have any specific concerns or would like to discuss your experience further, please feel free to reach out to Craig Schaefer at cschaefer@tenvoordeford.com. We value your feedback and hope to address any issues you may have.
Purchased a 2020 F150 king ranch We purchased under Purchased a 2020 F150 king ranch We purchased under coating, Paint sealant, We dropped the truck off over night came to pick it up asked if everything was done was told yes. Got home looked under the truck no under coating was done. Truck was dirty so no paint sealant was done. Had to reschedule 3 weeks later. What a scam. All the paperwork was filled out saying it was done. I can't believe you treat your customers like this. Would never do business with you again. But I gu... read more
Business response:
Hello, We apologize for the inconvenience and disappointment you experienced. This falls short of our standards, and we're truly sorry for the oversight. Your feedback is valuable, and we'll use it to improve our processes and ensure better service in the future. Please don't hesitate to reach out to Craig Schaefer at cschaefer@tenvoordeford.com if there's anything else we can assist you with.
Unwilling to stand behind the lemon car they sold us. Unwilling to stand behind the lemon car they sold us. Disappointed but this dealership and their customer service.
Business response:
Dear Alexia, We're sorry to hear about your disappointment with the vehicle you purchased from us. Please reach out to David Rodriguez at drodriguez@tenvoordeford.com so we can discuss your concerns and work towards a resolution. Your satisfaction is important to us, and we're here to assist you.
I was reluctant to type this as I try to keep things I was reluctant to type this as I try to keep things positive but I was a little frustrated. Upon the work being done (was a scheduled oil change) I went to pay and realized I was overcharged. I had to continually challenge and advise that something is wrong and no way the price is correct. (It was off by over $60 on a routine oil change.) It wasn't until I said if this rate is correct that I don't see myself ever coming back here. It wasn't until then that I finally chall... read more
Business response:
Mark, we apologize for your experience. You were correct, the oil was double billed on the ticket. We have discussed with the advisor if the customer feels something is wrong to look into the ticket deeper or get a manger immediately. We are sorry this was not your experience. If you would like to discuss the matter further you can contact the Quick Lane Manager, Chase Olson, via email at colson@tenvoordeford.com . Thank you for your business.
They were nice and looked at the car but low balled the They were nice and looked at the car but low balled the price and didn’t really try to nogotiaye anything
When I talked to the service advisor he said it would be When I talked to the service advisor he said it would be 30-45 minutes; 3 hours later my vehicle was finally put in for a simple oil change. this will never happen again, because I am done.
Business response:
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
Everyone but Alex is crap the communication sucks xxx I Everyone but Alex is crap the communication sucks xxx I got an estimate wasn't close and it's been 2 weeks still no plates no communication and on top of that my truck had problems the day I bought it
Business response:
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
Frequently asked questions about Tenvoorde Ford, Inc.
How is Tenvoorde Ford, Inc. rated?
Tenvoorde Ford, Inc. has a 4.5 star rating with 2,700 reviews.
When is Tenvoorde Ford, Inc. open?
Tenvoorde Ford, Inc. is closed now. It will open at 8:00 a.m.