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Tenvoorde Ford, Inc.
- Car Dealers
- St. Cloud, MN
About this business
Location details
185 Roosevelt Rd, St. Cloud, MN, 56301, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:30 a.m. to 5:00 p.m. | |
| Sun | Closed |
Everyone was very nice before the sale. Everyone was very nice before the sale. George and I spoke about the warranty on my Jeep and said it would be covered for the 3 year or 36000 miles. After the fact I found out that it was not covered as it was purchased initially in Canada. I believe this is a scam and they should have been up front with me at the time of the sale. I brought this to George's attention and he said he could not do anything because they are a Ford dealership.
Business response:
Hi, We apologize the situation was not properly handled at the onset. We were also surprised to learn the Jeep paint warranty was different for Canadian vehicles but resolving the paint issue for you is why people chose to do business with Tenvoorde Ford. We are glad we came to a resolution with you and look forward to getting the hood bubbling taken care of. Thanks again for your business! If you have any more questions or concerns please continue contact with Chad Williams 320-251-0540.
As always Mike was courteous and mellow. As always Mike was courteous and mellow. Took care of the issue in modest time and had me on my way... Your whole service staff is great to work with. I believe I have dealt with all at one time or another.
Business response:
Hi, Thank you for the kind words! We're glad to hear that Mike and the rest of our service team consistently provide you with great service. We appreciate your continued trust and look forward to helping you again!
I was very satisfied with the service and the I was very satisfied with the service and the communication. I will continue to come back.
Business response:
Hi, Thank you for your feedback! We're happy to hear you were satisfied with the service and communication. We look forward to seeing you again!
Very good service. Very good service. Presented all of our options and came up with a very welcome alternative.
Business response:
Thank you, Arlen! We're glad you had a great service experience and that we could offer a helpful alternative. We appreciate your feedback!
My experience is that Tenvoorde lies and exaggerates My experience is that Tenvoorde lies and exaggerates issues to try and make you spend more money. I reached out to Tenvoorde with my concerns and they ignored me.
Business response:
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
They are very courtesy professional they did an excellent They are very courtesy professional they did an excellent job on changing oil and review of the vehicle and what needs to be completed in the future
Business response:
Thank you for your feedback, Floyd! We’re glad to hear you received courteous and professional service, and that the oil change and vehicle review were handled well.
I had my vehicle in 15-days prior with the same issue. I had my vehicle in 15-days prior with the same issue. At that time they charged me to refill AC refrigerant. Then asked me to do it again 15-days later for not finding the issue.
Business response:
Hi, I'm sorry to hear about your experience with the vehicle issue. It sounds frustrating to have to refill the AC refrigerant twice in such a short period. Car diagnostics can sometimes require a systematic approach to identify the root cause of a problem, and it's possible that the technicians initially thought the issue was resolved by refilling the refrigerant. If you would like to discuss this matter further, I recommend reaching out to the service manager, Craig Schaefer, at cschaefer@tenvoordeford.com.
Scott provided outstanding service. Scott provided outstanding service. I told him what I was looking for and he found me the perfect Escape. Thanks, Scott!
Business response:
Thank you for your feedback, Joy! We're glad to hear Scott provided outstanding service and helped you find the perfect Escape. Thanks for choosing Tenvoorde Ford!
First-rate customer service! First-rate customer service! I don't live in St. Cloud. I was visiting my brother when I noticed a panel cover under my car was loose. I called Tenvoorde, and they told me to bring it right in. They looked under the car, and explained that it was a known defect they see all the time. They re-attached the panel, improvising a fastener, to protect the undercarriage of the care. I was impressed and appreciative. If I did live in St. Cloud, I'd take my car to Tenvoorde whenver it needed work. They tr... read more
Business response:
Hi Keith, Thank you for your feedback! We’re thrilled to hear you received first-rate customer service and were impressed with how we handled the issue. We appreciate your kind words and would be happy to assist you anytime.
Frequently asked questions about Tenvoorde Ford, Inc.
How is Tenvoorde Ford, Inc. rated?
Tenvoorde Ford, Inc. has a 4.5 star rating with 2,798 reviews.
When is Tenvoorde Ford, Inc. open?
Tenvoorde Ford, Inc. is closed now. It will open tomorrow at 8:00 a.m.