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Tenvoorde Ford, Inc.
- Car Dealers
- St. Cloud, MN
About this business
Location details
185 Roosevelt Rd, St. Cloud, MN, 56301, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:30 a.m. to 5:00 p.m. | |
| Sun | Closed |
Service was quick and cost was as quoted. Service was quick and cost was as quoted. Always have service done here when in the area.
Business response:
Thank you for your feedback! We're glad to hear that you had a quick service experience and that the cost met your expectations. We appreciate your loyalty and look forward to seeing you again at Tenvoorde Ford!
Maddie knew why I was there and got me in on time and Maddie knew why I was there and got me in on time and told me how long it would be
Business response:
Hi, Thank you for your feedback! We're glad to hear that Maddie at Tenvoorde Ford was attentive and got you in on time. We appreciate your support!
During the purchase I requested any of the service During the purchase I requested any of the service records that you have. Or any service work you performed prior to adding the car to the lot for sale. I did not receive any of this information. I feel that the information would have been very helpful to me to keep the vehicle under warranty and in reliable condition.
Business response:
Monica, please reply with the following: Harlan, we are sorry the service records for the certified pre-owned vehicle you purchased were never given to you. We will have Ashley send those to you right away. Thank you for your business and we look forward to assisting you in the future. If you have any more questions regarding your purchase, please contact our general sales manager Kris Culhane via email at kculhane@tenvoordeford.com
I was there for service on 09/14/24 and the service guys I was there for service on 09/14/24 and the service guys were great! They explained everything and were very courteous. The only complaint I have was the gentleman that came in with his family. From the minute he walked in, he was rude and condescending to the staff, letting his kid run all over the place. The service manager went back into the shop to talk to his guys and this gentleman made a comment about the service manager that was very off color and that made me ... read more
Business response:
Thank you for your feedback, Jamie! We're glad to hear that our service team at Tenvoorde Ford provided great and courteous service. We appreciate you bringing the incident to our attention and are pleased to know our service manager handled the situation professionally. Your comfort and satisfaction are important to us!
Brought my truck in for the 10 point check and oil Brought my truck in for the 10 point check and oil change. Mechanic did not properly secure the belly cover which came loose on the way home. The corner tab broke off, making it unable to be resecured. I had to install a metal tab across the cover. Either poor design on Ford's part or a mistake by the Mechanic. Very frustrating
Business response:
Thank you for taking the time to speak with our service manager about your concerns. We appreciate you bringing this to our attention. I'm sorry to hear about the part failure you experienced. Please know that we take these matters very seriously, and we are committed to resolving this issue for you. If you have and further concerns or questions, please reach out Craig at cschaefer@tenvoordeford.com
I have received excellent results from the service team I have received excellent results from the service team at Tenvoorde. Great communication and follow up to insure I am satisfied with the work performed
Business response:
Thank you, Brad! We’re glad to hear you’ve had excellent results with our service team and appreciate the communication and follow-up. We look forward to assisting you again!
Everyone was very nice before the sale. Everyone was very nice before the sale. George and I spoke about the warranty on my Jeep and said it would be covered for the 3 year or 36000 miles. After the fact I found out that it was not covered as it was purchased initially in Canada. I believe this is a scam and they should have been up front with me at the time of the sale. I brought this to George's attention and he said he could not do anything because they are a Ford dealership.
Business response:
Hi, We apologize the situation was not properly handled at the onset. We were also surprised to learn the Jeep paint warranty was different for Canadian vehicles but resolving the paint issue for you is why people chose to do business with Tenvoorde Ford. We are glad we came to a resolution with you and look forward to getting the hood bubbling taken care of. Thanks again for your business! If you have any more questions or concerns please continue contact with Chad Williams 320-251-0540.
As always Mike was courteous and mellow. As always Mike was courteous and mellow. Took care of the issue in modest time and had me on my way... Your whole service staff is great to work with. I believe I have dealt with all at one time or another.
Business response:
Hi, Thank you for the kind words! We're glad to hear that Mike and the rest of our service team consistently provide you with great service. We appreciate your continued trust and look forward to helping you again!
I was very satisfied with the service and the I was very satisfied with the service and the communication. I will continue to come back.
Business response:
Hi, Thank you for your feedback! We're happy to hear you were satisfied with the service and communication. We look forward to seeing you again!
Frequently asked questions about Tenvoorde Ford, Inc.
How is Tenvoorde Ford, Inc. rated?
Tenvoorde Ford, Inc. has a 4.5 star rating with 2,700 reviews.
When is Tenvoorde Ford, Inc. open?
Tenvoorde Ford, Inc. is closed now. It will open at 8:00 a.m.