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Tenvoorde Ford, Inc.
- Car Dealers
- St. Cloud, MN
About this business
Location details
185 Roosevelt Rd, St. Cloud, MN, 56301, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:30 a.m. to 5:00 p.m. | |
| Sun | Closed |
Service did a good job installing the product, but took a Service did a good job installing the product, but took a long time. Much more than what was estimated. In terms of the sales and the vehicle, when mentioning a concern about the radio not working properly and other keyfob for remote start, it was said to make an appointment and that would be out of pocket expense on my part. Neither concern was addressed and had to fix it myself. All the items of the vehicle should be in working order, unless otherwise stated, for wh... read more
Business response:
Thank you for bringing this to our attention. We truly appreciate the opportunity to speak with you directly and better understand the situation. It sounds like the main issue came down to a breakdown in communication on our end, and we sincerely apologize for the frustration that caused. We’re glad we were able to connect and talk through the concern regarding the second key and the remote start functionality. As discussed, we will gladly cover the cost to attempt reprogramming the second key when you come in. We want to do... read more
Misdiagnosed my vehicle, told me was fixed and was not. Misdiagnosed my vehicle, told me was fixed and was not. Then when picked it up found only 1 of 2 issues was resolved and had for weeks. VERY disappointed.
Business response:
We’re sorry your recent service visit did not meet expectations. We appreciate you taking the time to speak with Craig and giving us the opportunity to re-evaluate your vehicle. If you have any additional questions or concerns, please contact Service Manager Craig directly at [emailprotected]. We value your business and look forward to continuing to support your vehicle’s service needs.
I was a little disappointed because they didn’t do I was a little disappointed because they didn’t do everything that I asked Them to do
Business response:
Hi Richard, We are sorry to hear that your visit didn’t meet your expectations. We appreciate the phone call with Craig and the feedback so we can get better. We look forward to resolving your concerns at your next visit. Feel free to reach out to Craig with any other concerns at cschaefer@tenvoordeford.com.
I must say I've now gone from disappointed to very I must say I've now gone from disappointed to very disappointed with my experience at Tenvoorde and will not be shy in sharing my experience. The military discount is something I asked about multiple times when buying both with sales and in the finance office. I should have been told before committing to a purchase that it was not compatible with discounts being applied on my lease. Unfortunately this was not conveyed until nearly a month after the sale. I know it is Ford's ... read more
Business response:
Hello, thank you for taking the time to share your feedback about your experience at Tenvoorde Ford with me. Although we never want to have lapses in communication or process, I'm happy we were able to discuss the issues and find some resolution. Your feedback helps us improve, and that is invaluable. Thank you again. Kris Culhane
I made an appointment to have my truck serviced, it was I made an appointment to have my truck serviced, it was in the shop for over 24 hours, every time I checked on it they told me it was on the lift but said they would get back to me soon,I was told this by 2 different people. Eventually I just stopped in to check on it, my truck was still parked in the back of the parking lot covered with snow, it had never been touched.
Business response:
Hi Josh, I’m very sorry your truck wasn’t worked on as expected and that you weren’t kept informed. That is not the experience I want for anyone at Tenvoorde Ford. Please reach out to Craig Schaefer at cschaefer@tenvoordeford.com so we can look into what happened and make sure this is handled properly. Your feedback is important and will be taken seriously.
Like the car we purchased, just don’t understand why they Like the car we purchased, just don’t understand why they always find something wrong, when we bring it in for a oil change, maybe they sold us a lemon
Business response:
Hi KB- We tried to contact you about this concern. We found an oil leak under your vehicle that will be covered under warranty. We understand this is twice in 6 months and know how frustrating that can be. It sounds like the warranty may not have been explained by us correctly, so we apologize for that. Please return our general managers call or contact the service department so we can get the oil leak taken care of for you. Thank you. David Rodriguez General Manager Tenvoorde Ford 185 Roosevelt Rd St. Cloud, MN 56301 d. 320... read more
I was hoping to have a good experience with this I was hoping to have a good experience with this dealership and it did not turn out that way. I had asked for 2 key fobs for my truck at least 3 times with my salesman during before I bought the truck. I was told they may show up on his desk I kept asking and kept getting excuses. When I picked up the truck I asked for the 2nd fob and again was told it may show up on his desk. I was never told it was not going to be included. I stopped in a week after I took the vehicle and as... read more
Business response:
Thank you for sharing your feedback with us, and we truly apologize for the inconvenience you experienced regarding the second key. We understand how frustrating it can be when expectations around communication aren’t met, and we sincerely regret that this caused any confusion or frustration. We genuinely appreciate your patience throughout this situation, and are happy that our gesture of goodwill helps to make up for any inconvenience caused, and we want to assure you that we’re taking steps to improve communication moving... read more
Maintenance they did fixed nothing. Maintenance they did fixed nothing. Transmission is still doing the same thing. I am done!
Business response:
Loren, we understand your frustration and are following the Ford procedures and process to repair your vehicle. Ford requires that we first do a reprogram and relearn of the transmission which is different than a maintenance. There are more steps in the repair process from Ford that we need to follow since step 1 did not work. Mike will be in touch with you about what do to moving forward. We want the problem fixed immediately for your truck as well but we have to follow Ford’s repair process for this issue. If you would lik... read more
East to schedule service. East to schedule service. Department was closed before advertised time leaving us to figure out where to go.
Business response:
Thank you for your feedback. We’re sorry to hear the service department closed earlier than expected and caused inconvenience. This is not the experience we want for our customers. We appreciate you bringing this to our attention and will work to prevent it from happening again.
Frequently asked questions about Tenvoorde Ford, Inc.
How is Tenvoorde Ford, Inc. rated?
Tenvoorde Ford, Inc. has a 4.5 star rating with 2,895 reviews.
When is Tenvoorde Ford, Inc. open?
Tenvoorde Ford, Inc. is open now. It will close at 5:00 p.m.