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Taylor Ford
- Car Dealers
- Taylor, MI
About this business
Location details
13500 Telegraph Rd, Taylor, MI, 48180, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Recommended
Recommended
Recommended
Recommended
Waited 2 months for an appointment to have truck fixed. Dropped it off it’s been 4 days and it hasn’t even been looked at! Was told we waited for 2 months just to be able to drop it off not a guarantee on when a tech will be free. Absolutely no regard for the customer being without a vehicle.
Business response:
We appreciate you taking the time to provide this feedback, Mike. it’s our goal to minimize downtime and communicate clearly about scheduling and technician availability. Please contact Mandy Friday at 313-216-1607 so your concerns can be reviewed further.
I usually don't write bad reviews, but this is a warning to others who come here to get their car either repaired, or an oil change. I went here for a full service oil change. had to wait 2 extra hours because they were calling the wrong name (previous owner) to tell me the car was done. then when they finally got me they told me several things wrong with my edge, and needed to get fixed. when I turned my vehicle on to leave the engine light was on. they said a tech prob just tripped a sensor it happens all the time the lig... read more
Business response:
Thank you for taking the time to share your experience, Charmaine. We’re truly sorry to hear about the challenges you’ve faced. This is absolutely not the kind of service we aim to provide, and we understand how frustrating and concerning this situation must be, especially given your son’s medical needs. While we can’t speak to the full details without reviewing the vehicle firsthand, we’d appreciate the chance to talk, Please reach out to our service manager directly so we can look into what happened and do our best to help... read more
I usually don't write bad reviews but this is a warning to others who come here to get their car either repaired or an oil change. I went here for a full service oil change. had to wait 2 hours because they were calling the wrong person (previous owner) tell me the car was done. then when they finally got me they told me several things was wrong with my car and needed to have them fixed. soon as I pulled out my engine light was on I went home very next day on my way to drop off my son to go to dialysis my car overheated. now... read more
Taylor Ford’s service department is the absolute worst! They have had our truck for 6 weeks, and each week we are told it will be ready the following week. The truck only has 50k miles on it and already needed a new transmission. Now, they are refusing to give us a truck to use while ours is still sitting there, UNTOUCHED! We have to cancel our Memorial Day weekend camping trip and will be charged hefty cancellation fees due to it being a holiday. None of this matters to Taylor Ford! They are a disgrace and you should NEVER ... read more
The sales staff here may be great; but the service department is the total opposite. They replaced basically the entire timing system on my F150 at 97k miles. At 126k miles they had to do it all over again plus replace the oil pan; 300 miles later a coolant hose blew off on I75 that I ended up fixing by reattaching the hose and moving the original pinch style hose clamp into its proper position and filling it up with bottled water I had. I took it back for a coolant service and all they did was a quick drain & fill and the m... read more
Business response:
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
Frequently asked questions about Taylor Ford
How is Taylor Ford rated?
Taylor Ford has a 4.4 star rating with 3,517 reviews.
When is Taylor Ford open?
Taylor Ford is closed now. It will open at 9:00 a.m.