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Romeo Toyota of Glens Falls
- Car Dealers
- Glens Falls, NY
About this business
Location details
169 Broad St, Glens Falls, NY, 12801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
If you are looking for personal service, honest answers and feedback, and a truly pleasurable dealership, Glens Falls Toyota is the place you want to go! My husband and I have been working with them for more than a decade, and we moved further from the dealership, but still choose to maintain that relationship. These folks are fair, honest, and will work with you to meet your needs.
Business response:
Thank you so much for your kind words. We all appreciate your continued patronage!! Howard Lebowitz Glens Falls Toyota & Scion
Best experience with a dealership yet. The visit was very plessant and useful.Mr. Wattie was informative and plessant to do business with.I highly recommend this Toyota store.
Business response:
Thank you for taking the time to send feedback on your experience. Howard Lebowitz Glens Falls Toyota & Scion
I had a problem with the dealer that was described in a previous post. I contacted the owner using the email provided in a card and letter he sent after purchasing the truck. The problem was immediately dealt with and corrected. Fast turnaround on the issue and things are fine now.
Business response:
All is ok now with this dealer. I wrote the review and then emailed the owner. It was dealt with promptly and my payment for the parts was refunded.
Jim and Eric both are great easy to talk to guys that go out of their way to make sure you are given great service and fair pricing. They service my '07 Tundra and my '93 Camry of which the Tundra I purchased from them. Eric even helped me get a grant towards my college tuition and Jim dropped the price on a set of tires below what another local retailer was selling them for. These are just a couple examples of their genuine care for their customers.
Business response:
Thanks Jon for your business and for letting us know that Jim and Erik in the Service Dept. are doing what they should....providing an excellent service experience.
The people here are very friendly and even helpful, just pray nobody comes in with cash an hour after you start doing paperwork. Apparently, you can just do that now. They wont take a deposit, but they sure will get the car ready for you, let you test drive it, all for a finance dude to come out with the biggest smile on his face to tell you it ain't happening. Nothing to do with my good credit and 6k down payment, just that I didnt have cash to buy it outright so therefore it goes to the man who does, even though I was ther... read more
Business response:
Hi, we’re sorry to hear about your experience at Romeo Toyota of Glens Falls. It’s clear the situation was frustrating and did not meet your expectations. We take feedback like this seriously and would like the chance to address your concerns. Please reach out to the dealership so we can review what happened and see how we can make things right.
Terrible experience. They took my deposit for a specific car, and after making arrangements to come for the car, they sold it to someone else . Mike blamed it on a mistake due to mismanagement, while Dale wrote to me that it was "based on a decision made by our general manager". They weren't embarrassed contradicting each other and there was no remorse.
Business response:
Hi, We are sorry to hear about your recent experience at Romeo Toyota of Glens Falls. We take feedback like this seriously and will review it to see how we can improve our processes. Thank you for letting us know about your experience.
Unacceptable Service and Refusal to Honor Warranty on a Defective Brake Caliper I recently visited Romeo Toyota of Glens Falls regarding an issue with my 2023 Toyota RAV4 XLE Hybrid. The car currently has just 20k miles, and I discovered a serious issue with the brake caliper that appears to be a factory defect. Given the low mileage and the fact that it’s a 2023 model, I fully expected this repair to be covered under the factory warranty. Unfortunately, Romeo Toyota not only refused to acknowledge the issue as a factory def... read more
Business response:
Thank you for your feedback. We're sorry to hear about your experience and truly understand your frustration. We would like to address this concern. Please contact Patty Romeo-VanDyke at 518-741-8790.
After buys numerous used and new cars. I recently bought a car from Romeo Toyota and it was the worst experience I have ever had. Mainly, they have the worst and slowest service department I have ever experienced. Also, after driving the car for only 2 days, major problems happened and they tried to blame me for it. After multiple days of arguments with both the sales and service department. They took almost 6 weeks to fix the problem and did not take care of the minor issues that they had promised me when I originally bough... read more
Business response:
Thank you for your feedback. We're sorry to hear about your experience at Romeo Toyota. We would like to address this concern. Please contact Patty Romeo-VanDyke at 518-741-8790.
Great Sales Pitch/Totally Fake Results Bought a Prius Prime from Romeo Toyota/A major part of the sales pitch was service and car loaners. In three years never could get a car loaner for service, Today I was guaranteed one for 8:00 dropoff for service and pick-up a loaner and got told none available and we have a lot of cars ahead of you to service. I was told no one gets in until 9:00 to discuss this with, so I left no service. Last time I went in for my free oil change, 1:00 appointment, waited got done around 3:30, they t... read more
Business response:
Thank you for your feedback. We’re sorry to hear about the issues you faced. We would like to address this concern but I don't know who you are based on your screen name "Disguested with Lack of Service". Please contact Patty Romeo-VanDyke at 518-741-8790.
Frequently asked questions about Romeo Toyota of Glens Falls
How is Romeo Toyota of Glens Falls rated?
Romeo Toyota of Glens Falls has a 4.7 star rating with 4,866 reviews.
When is Romeo Toyota of Glens Falls open?
Romeo Toyota of Glens Falls is open now. It will close at 7:00 p.m.