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Romeo Toyota of Glens Falls
- Car Dealers
- Glens Falls, NY
About this business
Location details
169 Broad St, Glens Falls, NY, 12801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I have to tell you I am very disappointed in the direction this dealership has gone since switching owners. Glens Falls Toyota was a no nonsense dealership that took care of their customers. I was even willing to pay an extra point or two because they were a small business that looked out for the customer We put a deposit on a nightshade 4 runner in July that we just found out ( October) was never ordered. We are obviously just a number to Romeo. We are now a number you can not count on for a no hassle sale and service.
Business response:
Customer service is extremely important to us. I spoke with everyone about what's going on with your truck. Toyota is not producing the Nightshade package you are looking for in 2022. We will be reaching out to you shortly to see if there is anything we can do. If we didn't communicate effectively enough I'll take responsibility for that. Unfortunately, with the production issues that are ongoing we are having a hard time finding specific vehicles. I will do everything I can to help you. If you are in the area I would love t... read more
We did not have the positive experience here most seem to have had. We had to wait two weeks for a service appointment, but after telling them precisely what the problem is we which needed attended to (handbrake and inspection + an oil change), they then charged us $105 for an oil change and to be coldly informed that they did not have the parts to fix our RAV4, and they sent us on our way with a then expired inspection. Not even a 10 day sticker. Ofc, on the way back to our home (2 hours away), we got stopped by the trooper... read more
Business response:
Our apologies for the long wait for a service appointment. We realize you had a good idea of what needed attention on your RAV4 and what we found is that many times it isn't what it appears to be, hence we do a diagnosis to make sure that is the problem. We also do not want you to drive with an expired inspection sticker; having a copy of the Repair Order should suffice if you got pulled over. Also, we supply rental/loaner vehicles which you were offered if you opted to have the repair completed. Feel free to contact Patty a... read more
prices have gone up just by a dealership change for prices have gone up just by a dealership change for LOF.labor was charged twice by the hour. Not happy at all ☹️. Customer come first
Business response:
Hi there, We're sorry to hear you were unhappy with the price of an oil change. With a bit of research, calling another Toyota dealership, our price is actually below theirs. Please feel free to contact me, Patty at Ext 411 if you'd like to discuss this further. Stay safe and happy motoring!
Left a message for a salesman to call. Never heard back. I fgghds ddvfd se. r t r ed f. d d th f g
called re purchasing a new vehicle and salesperson answered with serious disinterest in talking to me. I questioned her attitude and was told she was “really busy with customer calls and asked “How can I help you” with anything but a helpful tone. I told her I was interested in a new car but would not be buying one from her! Her attitude is lousy for someone in the sales industry!
My daughter took the car there on Thursday, the technicians cleared the alert out of the memory but it came back again on Friday. My daughter called on Friday to try to get the car in on Saturday but the woman said they could not give her a quote until Monday. My daughter needs to take the car back to school on Sunday. So I spent this money to have this issue corrected but it has not been corrected. My daughter will have to take the car to someone else out in Buffalo.
In for 5000 mile clip. Key dropped prev. Night. Ask for a ride, as advertised on site. Car not ready til 3:30pm . Told no ride available
Tried to gouge us on price We were looking to purchase a new 2020 Tundra 1794 Edition from Glens Falls Toyota, as we used this dealership for our purchase of our 2018 Highlander. The sales agent, Joe Taylor was very helpful during our previous purchase. I went to the dealership and Joe wasn't in, so I came back on the next day to get the very best price on the Tundra we wanted. Joe's manager would not come down on the MSRP, stating they just received them. I was trading in a Mercedes Benz E350. In the end, we went to New Cou... read more
Business response:
I'm sorry to hear about your recent experience at our dealership. You purchased your truck on the same day Toyota's National Incentive program improved for you by $1,500. Unfortunately, Joe did not have the opportunity to give you that information before you purchased your truck elsewhere.
Inconvenient I’ve had 2 issues with this dealership. First off I went there one day browseing the lot because I was looking to trade in my truck for something bigger. Walked around for 10 to 15 mins before leaving because no one came up to me. All other dealerships I’ve visited I’ve had someone come up to me within minutes. Second issue was that it took 2 hours for an oil change 2 of the 3 times I was there for service. Probably won’t be going back.
Business response:
Kevin, I'm sorry to hear about your recent visit to the dealership. Although we strive for 100% customer satisfaction, once in a while we fall short of that objective. If you do come back and give us another opportunity to earn your business, I'm confident that you will have a positive outcome. Thank you for taking the time to give us feedback on your experience. Best, Walter T. Foster Internet Sales Manager Glens Falls Toyota 169 Broad Street, Glens Falls NY 12801 P: 518-793-5611 Ext: 117
Frequently asked questions about Romeo Toyota of Glens Falls
How is Romeo Toyota of Glens Falls rated?
Romeo Toyota of Glens Falls has a 4.7 star rating with 4,867 reviews.
When is Romeo Toyota of Glens Falls open?
Romeo Toyota of Glens Falls is open now. It will close at 7:00 p.m.