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Romeo Toyota of Glens Falls
- Car Dealers
- Glens Falls, NY
About this business
Location details
169 Broad St, Glens Falls, NY, 12801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Very poor service follow up review. To follow up with my previous service review/experience at Glen's Falls Toyota. I was contacted by Jim the service manager who wanted me to give him a second chance. Mind you I already had lost complete trust because of how he lied to me, did not fix the issue and tried to get me to buy parts suggesting that the shop I originally took it to had never replaced. I had personally replaced the parts in question myself but because it wasn't noted on the intake sheet he tried to sell me new part... read more
Business response:
Dear 08 Avalon If you are interested in some sort of financial remuneration, you can get in touch with Jim at 5187935611 and bring in your vehicle and repair order from New Country Toyota and we can discuss.
Extremely bad experience with service. I'm the kind of guy who gives credit when credit is due and if I've been wrongly treated I will make sure everyone I know hears about that as well. Now; back in 2007 my wife wanted the new Fj Cruiser. I explained as cool as they are we need to wait a year and let Toyota fix any bugs etc.. About a year goes buy and we went to Glens Falls Toyota to buy one. They are just across town so we were going to buy local, get it serviced local, etc.. We walked around the lot and showroom looking a... read more
Business response:
Service manager called the customer and discussed the issues. Service Manager offered to have a technician investigate complaint/repair, if the customer wants us to. Customer will consider.
Read the fine print when you lease Bought one car, turned in then leased another, never had a late payment..Turned in and waited for inspection report ..Had 22,300 miles on it and had normal wear and tear..Did not buy or lease again..Got report registered mail and found out they had found all these so called issues the had to fix along with a stained backseat ( always had a seat cover on) but the car was on the lot within a few days shy of 2 weeks since turned in..Also had a $350 disposition charge! $100 repair bill! Called ... read more
Business response:
Toyota Financial Services is the leasing company we used. Toyota Financial Services plainly states, on their contract that the lessee is responsible for excess wear and tear, excess mileage, and for a $350 disposition fee IF the customer does not turn in the vehicle AND lease or buy another vehicle and finances it with Toyota Financial Services. We do not determine these things, Toyota Financial Services uses a third party appraiser to determine if anything is owed for excess wear and tear. We do tell customers up front abou... read more
Poor service department I recently took my vehicle in because the car was having difficulty shifting/idling. The first time I was in they adjusted the throttle. When the symptoms continued I took the vehicle back and they claimed to have checked the transmission for leaks as part of investigating trouble. They found the vehicle was 3 quarts low on fluid but could not identify a leak. Within 2 weeks I again was experiencing the same symptoms with the car and made an appointment at a local transmission shop. The shop called wi... read more
Business response:
Dear mpcavas13, Apologies for not identifying the source of your leak. Glens Falls Toyota
Nobody called me I had an appointment for 8:30 on a Saturday morning for an oil change. I dropped my car off early and went home. After sitting around with no word or update about my car I called the dealership around 12:30, figuring it did not take 4 hours for an oil change.I was told that the service department left at noon. I asked if anyone was planning on letting me know, to which I did not get an answer.
Business response:
Dear Buggyb878, So sorry for your inconvenience. You should have been told at the time you dropped your car off that the Service Department closes at noon, and you could have come back by noon to pick your car up, no phone calls required by us or you. We need the input to improve, thank you. The person you mentioned, Nicole, is a salesperson and was trying to help, but she did not want to speak for the Service Department. Hoping you will give us another chance! Regards Howard Lebowitz
Very Poor Customer Service This is the 3rd time I’ve left my Tacoma all day and at the end of the day the work wasn’t completed. No courtesy phone call as a heads up either. I specifically called one week in advance to discuss 3 items; oil change, spray the underside/frame due to no rust perforation from previous inspection and check the propeller shaft universal joints. Since I was told all 3 items could be done I scheduled the appointment for 4/30/18. I was told my truck would be worked on first thing Monday morning so I l... read more
Business response:
Dear QueenKing99, We apologize for dropping the ball on your service work. I understand if you don’t come back, but if you do want to, we will try our hardest to not disappoint you again. Thanks for taking the time to let us know where we need to improve. Sincerely Howard Lebowitz Glens Falls Toyota
to long i think that if you have an appointment at a given time that should be honored or it takes a long time to do the services and you have nowhere to go but sit and wait
disappointing service experice, resolved I brought my 2009 Camry in on July 10 because a heat shield fell off and I wanted it checked to make sure there was nothing else about to fall off. I have been going to Glens Falls Toyota since 2002, with two different Camrys, both of which I bought there. The past two times I have been to the service department, I have noticed that the customer service in the service department has gone from exceptional to poor. There has been a lot of turn over lately with service advisors. The serv... read more
Friendly but incomplete service Service requested: tire puncture repair, oil change, engine splash guard repair, tire rotation on 2007 RAV4. Outcome: My first visit to this dealership because we are from Texas visiting our daughter in Scroon Lake's Seagle Music Colony for the summer and I was having work done on her RAV4. The service man was extremely friendly and welcoming. The oil change and tire puncture were handled well though I was never shown the puncture in the tire. I ended up needing two new tires to replace the un... read more
Business response:
Sorry we did not meet your expectations on your service. If you want to stop back in, we can try and clean up any remaining items.
Frequently asked questions about Romeo Toyota of Glens Falls
How is Romeo Toyota of Glens Falls rated?
Romeo Toyota of Glens Falls has a 4.7 star rating with 4,867 reviews.
When is Romeo Toyota of Glens Falls open?
Romeo Toyota of Glens Falls is open now. It will close at 7:00 p.m.