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Romeo Toyota of Glens Falls
- Car Dealers
- Glens Falls, NY
About this business
Location details
169 Broad St, Glens Falls, NY, 12801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I purchased a Toyota 4Runner from Romeo Toyota on May 4th and traveled from Rhode Island to New York to pick up the vehicle. One hour after leaving the dealership, several warning lights appeared on the dash. Despite being assured by the salesman Mike that the car was in perfect working condition and had been thoroughly inspected, it clearly wasn't. When I called Mike, he informed me that the service department was closed until Monday and advised me to take the car to my local Toyota dealership, promising that Romeo would co... read more
Business response:
Adam, I know this whole deal has been a debacle... no doubt. We're working together to get these things resolved. No one ever wants all these things to happen and at this point all we can do is move forward and get you all squared away and part ways. I will work diligently (and together with you) to stop the nightmare. --Patty Romeo-VanDyke
Deceptive sales tactics - avoid. I called on Thursday, spoke to Joe, to see if they had a vehicle available for me to lease at the current special pricing and made an appointment for Saturday morning. I made a point of mentioning they're hard to find and wanted to make sure they had one for me for Saturday. I was assured they had multiple available and they would make sure they had one for me and if not they would call me Friday afternoon. They didn't call. I drove the 45 minutes Saturday morning to dealership and no Joe, th... read more
Business response:
Thank you for your feedback, we would like to address this concern. Please contact Patty Romeo-VanDyke at 518-741-8790.
Romeo Toyota is Sleazy from Salesmen to Owners Not only do we LOVE our new Highlander XLE, but it takes a LOT to provoke me to leave such a completely rotten review; I only do so after bending over backwards to be nice and give them the chance to earn at least mediocre feedback. In Oct 2023 they promised to send us a 2nd key fob for our new car as soon as the supply chain backup worked itself out. That was no problem at all. We checked back in 3 months later (Jan 2024) and they were still waiting for a fob to become availabl... read more
Business response:
Thank you for your feedback, we would like to address this concern. Please contact Patty Romeo-VanDyke at 518-741-8790.
Truly the worst purchase experience I've been involved in. On Monday April 1 my wife and I drove 2 hours round-trip because this dealer had what we have been looking for as a college graduation gift. We upgraded her 2008 prius with this 2017. A quick test drive and my only request was the put it thru the shop for a oil change and to touch up some nicks on the hood. They said it would be ready Friday. On the day before, Thursday, I called to confirm everything was all set. Zac informed me yes, everything was ready. When I arr... read more
Business response:
Thank you for your feedback, we would like to address this concern. Please contact Patty Romeo-VanDyke at 518-741-8790.
Do not buy from here. I purchased a 2018 infiniti q60, they sold me a warranty that was supposed to be an additional 60k miles but was only until the car had 60k, (car had 44k at time of purchase) sold me the warranty for 3k when infiniti gives warranty’s until 70k. Have had nothing but issues with this car, missing oil and coolant and they say theres no leaks but acknowledged both were missing. This whole dealership is built off taking your money but advertise they treat you like family. Stay far, far away
Business response:
Hi Elijah, Thank you for your feedback, we would like to address this concern. Please contact Patty Romeo-VanDyke at 518-741-8790.
ordered a 2024 crown toyota was sold a 2023 instead & not told of the difference. When called for info as to why mix up no response other than to say "we are looking in to it". Have yet to hear from dealership
Business response:
ordered a 2024 crown toyota limited. Was sold a 2023 instead & not told the difference. When we called the dealership & asked why the switch in yearsTthe response was they are looking into it. We have never heard back from them
I had my 2015 Prius with 153,000 miles towed to Romeo Toyota due to an major engine noise. The service department identified the issue has misfire on cylinder #3, a clogged intake manifold, throttle body and spark plugs. They told me that after doing the work the car would be good as new at a cost of $1450. That all sounded fine to me, so I had the work done. After replacing the parts, there still was a continuous misfire on cylinder #3. There is a major internal failure in the engine. The service manager, Ben, suggested I t... read more
Made a deal in February, they found a car not exactly the one I ordered ( 5 months later) and , then wanted to rework the original deal. I will take my business somewhere else! ,
Business response:
Just send me a check
I have purchased a few trucks from Glens Falls Toyota and had a good experience. I have used the service center as well; the people were professional. The biggest difference I have experienced from other dealers is questions and concerns are welcome and encouraged. Updated: Service here has gone downhill.
Business response:
We apologize for the delayed response. Thank you for your feedback, we would like the opportunity to address your concerns. Please contact our sales manager, Walter, at 518-793-5611 ext 817.
Frequently asked questions about Romeo Toyota of Glens Falls
How is Romeo Toyota of Glens Falls rated?
Romeo Toyota of Glens Falls has a 4.7 star rating with 4,866 reviews.
When is Romeo Toyota of Glens Falls open?
Romeo Toyota of Glens Falls is open now. It will close at 7:00 p.m.