This profile has been claimed by the business owner or representative.
Price Toyota
- New Castle, DE
About this business
Location details
168 N DuPont Hwy, New Castle, DE, 19720, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
An hour and a half wait for an oil change and tire rotation is a little long and there wasn't any coffee. Thought the $39 charge for a tire rotation was unreasonable along with some made up environmental charge, won't be coming back Alford routine maintenance!
Business response:
Hello, it's disappointing to hear your routine maintenance visit did not leave you with a better impression. Your feedback about the wait time, pricing, and additional fees is important to us. If you're willing, please contact Marissa Curti at 302.395.7541 so she can discuss your experience with you.
Too long a wait of over 2 hours for a 10,000 mile service.
Business response:
Hi, thank you for sharing your feedback about your visit to Price Toyota. We understand how a long wait during scheduled maintenance can be frustrating, especially for a routine service. Your comments about timing have been noted and will be shared with the team.
No service provided. Issue resolved itself????
Business response:
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
Yall check my breaks told me they needed to be changed didn't have time to do it that day so I left. But they did Not put my breaks back on tight n basically not put back on right n if it wasn't them that did it they didn't do anything to fix it. Or address it to me . I'm still waiting on a call back from them since I got a flat still on side of the road lookin for my wheel lock key.
Business response:
Hi, I am sorry to hear about the situation you described with your vehicle at Price Toyota. Concerns involving brake work and follow up are serious, especially when you feel there has not been proper communication or resolution. This needs to be reviewed promptly so it can be addressed the right way. Please contact Marissa Curti at 302 395 7541 so she can look into this and assist you directly.
I recently purchased a pre-owned vehicle from Price Toyota and unfortunately my experience after the sale has been very disappointing. Within just a couple of days of purchase, the vehicle began experiencing serious issues, including coolant loss, intermittent engine misfires, warning lights, and white smoke on cold start. These are not minor concerns and should not occur immediately after purchasing a vehicle from a dealership. I promptly reached out to the dealership and brought the car in. Since then, communication and... read more
Business response:
Hi, I'm really sorry to hear about everything you've been dealing with so soon after your purchase. This is not the kind of post-sale experience we want anyone to have, particularly when there is warranty coverage involved. I know when we originally had your vehicle in for the reinspection, you worked closely with your Advisor to ensure everything was operating as intended, including a road test with your Advisor. However, I am glad we were able to get your vehicle in at our Honda store to get reevaluated. Once we receive th... read more
You said you service my truck in the 24th and you did not
Business response:
Hello, we're sorry for the confusion regarding your recent truck service. We want to get this corrected as quickly as possible. Please contact Enna Racz at 302-943-6643 so we can make sure your truck is serviced promptly at Price Honda.
The rubber seal around my 2019 Highlander tailgate was supposed to be re-glued. I was told it was repaired. The rubber seal failed completely the next day when I opened the automatic tailgate.
Business response:
Hello, we are very sorry to hear about the issue with your 2019 Highlander's tailgate seal at Price Toyota. That must have been frustrating after being told it was repaired. Please reach out to Marissa Curti at 302.395.7541 so she can assist you directly and make sure this gets properly addressed.
You left one of the tire caps off. Driving in the cold I lost a lot of air from that tire. On 2 hr trip had to stop and put air in it as tire light came on
Business response:
Hi, we apologize for the issue with your tire after your visit to Price Toyota- we understand how frustrating that must have been during your trip! Although a valve stem cap would not have any direct effect on the tire pressure itself, we would like to invite you back in to inspect the tires to see what else might be going on. Please contact Marissa Curti at 302.395.7541 so we can review the situation and ensure your vehicle is fully safe going forward.
I asked for 100K mile service and the windshield sticker showed oil change due. No oil change was done. I had to get that done separately myself. Not happy. Be VERY specific with these folks.
Business response:
Hi, I'm very sorry your oil change was missed during your 100K mile service. That is not the level of service we aim to provide. Please contact Marissa Curti directly at 302.395.7541 so she can review what happened and make sure this gets resolved. Your feedback is important and helps us prevent this in the future.
Frequently asked questions about Price Toyota
How is Price Toyota rated?
Price Toyota has a 4.4 star rating with 4,471 reviews.
When is Price Toyota open?
Price Toyota is closed now. It will open tomorrow at 9:00 a.m.