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Price Toyota
- New Castle, DE
About this business
Location details
168 N DuPont Hwy, New Castle, DE, 19720, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
They always take too long. It's always takes about 2 to 3 hours to do a basic service.
Business response:
Hi, thank you for your feedback. We apologize for the long wait times you've experienced. We understand how frustrating it can be when routine service takes longer than expected, and your comments will be shared with our team as we continue working to improve efficiency at Price Toyota.
Too much time for a oil change and tire rotation, 3 1/2 hours.
Business response:
Hi, we appreciate your feedback. We are sorry to hear that your oil change and tire rotation took longer than expected at Price Toyota. Please feel free to reach out to Marissa Curti at 302.395.7541 so she can review your experience and help address your concerns.
I reached out to this location to purchase a vehicle and initially received an automated response. I replied with a follow-up question, but no one responded for several days. After reaching out again, Deborah was kind enough to contact me and answer my question; however, by that point, the SUV had already been sold. Based on this experience, I do not recommend purchasing a vehicle from this location. I live in Philadelphia, PA, and was willing to travel to buy from them, but the lack of timely communication was very disappo... read more
Business response:
Hello, thank you for taking the time to explain what happened during your attempt to purchase a vehicle from Price Toyota. We truly regret the delay in communication and understand how discouraging that must have been, especially when you were prepared to travel from Philadelphia to work with our team. We do appreciate Deborah stepping in to assist, though we recognize the timing impacted your opportunity. We would value the chance to speak with you directly and address your concerns personally. Please consider reaching out... read more
Paying dubble for installation. I don't think is fair
Business response:
Hi, we are sorry to hear about your concern regarding the installation charges at Price Toyota. We want to make sure this is addressed properly. Please feel free to contact Marissa Curti directly at 302.395.7541 so she can review the situation with you and help resolve it.
when i left the service dept my car is rattling. i have to call back
Business response:
Hi, We're very sorry to hear about the rattling after your service visit. That's certainly not the experience we want for you. Please reach out to Marissa Curti at 302.395.7541 so we can get your vehicle back in and address the issue promptly.
This was the third time the dealer had to replace the battery they also identified that the serpentine belt and pulley was loose they then said it was possibly the alternator the facts are if your serpentine belt is loose it's going to change the voltage on your alternator when tested I had to go somewhere else to resolve the problem and the alternator is fine after calling Toyota manufacturer they said I should look for another dealership because Toyota said that the cables on the battery needed to be replaced I paid $150 a... read more
Business response:
Hello, thank you for sharing your experience. We apologize for the difficulties you've faced with your vehicle repairs and the confusion about the battery cables. As previously discussed, it was the positive terminal that your technician was concerned about due to the contact it was making with the battery. However, this obvious item needed to be addressed, as well as the warranty battery replacement, prior to determining the failure to your tensioner causing spiking voltage in your alternator- ultimately the initial source ... read more
Two hours for routine maintenance, no communication ,no updates ,no explanation.
Business response:
Hi there, we're sorry to hear about the lack of communication during your visit, that's not the experience we want anyone to have. Your time is valuable, and we understand how frustrating it can be to wait without updates. Thank you for bringing this to our attention; we'll be sharing your feedback with our team to ensure better communication moving forward.
My car was on warranty and a bill was given to me without looking at my warranty. If I wasn't careful, I would have loose extra money
Business response:
Thank you for bringing this to our attention and we apologize for the confusion regarding your warranty and the billing process. Unfortunately, when a vehicle is purchased outside of our Dealer Group, any warranties purchased would need to be researched further since it is not already in our system. However, with the warranty information now updated in our system after your first visit, we should not have any trouble moving forward. Thank you again for making us aware of your concern and if you have any additional questions ... read more
Only one employee for intake so had to wait nearly 15 minutes to get checked in. The service performed sheet had the wrong Camry model typed in.
Business response:
Thank you for your feedback. We're sorry to hear about the delay at check-in and the error on your service sheet. We'll be sure to address this with our team to improve accuracy and efficiency moving forward.
Frequently asked questions about Price Toyota
How is Price Toyota rated?
Price Toyota has a 4.4 star rating with 4,471 reviews.
When is Price Toyota open?
Price Toyota is closed now. It will open tomorrow at 9:00 a.m.