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Lakeland Volkswagen
- Car Dealers
- Lakeland, FL
About this business
At the Lakeland Volkswagen, we work to provide our customers with vehicle options to suit every taste and style, state-of-the-art facilities, and a pressure-free, customer-focused approach to service. As part of this unique level of service offers you and your vehicle a wide array of exclusive amenities, including these great benefits: Complimentary car washes, 10% off accessories & clothing, Internet work stations, gourmet coffee bar, and a children’s play area. When coming in for Service Appointments, you qualify for... read more
Location details
209 S Lake Parker Ave, Lakeland, FL, 33801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
Very slow. Very expensive. Oil change cost does not include tire rotation even though you get one every 10k miles. People didn't seem to know how to answer questions asked.
My service advisor was fantastic! The services (oil chg/tire rotation) took 2 hours, which is way too long, and the charge for tire rotation is ridiculous... $55??? Are you kidding? That's max $20, maybe $30 service, and that's pushing it. So unfortunately, I will not be back to your dealership.
It took over 2 and a half hours and we were an early appointment. I was told that you were going to fix a recall ed air bag too. I called to verify it the day before and was told yes it was going to be done and you didn't have the part to do the replacement. Very disappointed that someone told me wrong or should I say lied to me.
It was just bad. Won’t be back for any type of service.No No.
I was there for 2 flat tires repair. I have a safety drive insurance for my flats and the vw custmer service told me that the insurance company was closed that Saturday and was not true. This is happened almost a month ago and i still fight with the insurance for the reimbursement.. Of course I went to other placed due VW of lakeland wants to charge me $120!!! For two patches and balance the 2 tires
I was provided a delayed response regarding the updates on my vehicle and was out of a car for 2 days with minimal updates. I have been going to Lakeland be for over 4+ years, and When I requested a review of coupons from Brandon vw I was provided a simple answer that there was nothing that can be done. I Requested to speak with a manager and he was no help and made it very clear customer service was not at the forefront of Lakeland VW. He then advised there was another holiday special coupon and I could find it on the websi... read more
This is the second car I have bought from this dealership. Service is always nice and wants to be helpful. My last car was a ‘22 Taos brand new that had many issue and it took a couple trips to the dealership to get it fixed even though I told them exactly what was wrong. Now I have a ‘24 Tiguan that I bought in Feb. not even five days after my first payment, I had to bring it into the shop because there was an issue with carnet. The issue was there when I bought the car but they pushed it off to be a problem with the app. N... read more
I brought the vehicle in for work that Miguel Penso said it needed about 3 things and were under warranty. Got there with vehicle, got a courtesy ride home because I was told it would take all day. Got a call that there was NOT anything wrong with my vehicle and I could pick it up. I asked if someone could bring it to me since I'd need a ride from Winter Haven to Lakeland and was told no. So, it was a waste of my time to take the car in and apparently the tech doesn't know what he's doing. I had warranty work done on a Satur... read more
I did not care for the fact that ultimately, the MSRP was the price worked off of; rather than the sales price working from the sticker price!! Not only that it was not spoken out loud which bank and what my interest rate would be. At that time I had enough, and rushed through signing!! Now, im forced to refinance because that process was definitely not talked about!!! Just SLID the paperwork in! I'm not happy that my cash and trade amounted to the MSRP price, and financing 25k!! xx
Frequently asked questions about Lakeland Volkswagen
How is Lakeland Volkswagen rated?
Lakeland Volkswagen has a 4.4 star rating with 5,840 reviews.
When is Lakeland Volkswagen open?
Lakeland Volkswagen is closed now. It will open at 12:00 p.m.