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El Cerrito Honda
- Car Dealers
- El Cerrito, CA
About this business
Location details
11755 San Pablo Ave, El Cerrito, CA, 94530, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
I went in for my 9:30 appointment for an oil change. They said it would be busy and not recommend I wait for it. They said it would ready by noon. I left and came back around 12:30 only to find out they gave me a new window of 2:15-2:45. My car was ready @ 4:30. I basically waited in the waiting room for most of the time.
Business response:
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
I told them my brakes were scrubbing, they informed me, they didn't hear any scrubbing and suggested no service. And my brakes are still scrubbing.
Business response:
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
Sure. I have a 2019 Honda Accord; all red lights came on in April while driving to work; I was scared called El Cerrito Honda; they said bring it in; asked to work with Guerrmo(he was off); asked to work with Freddy(he was off); got Jesus(he was professional while speaking; BUT had a weird vibe); they made repairs; asked if I could get any type of discounts/deals they said NO; paid $1,500.00 CASH; got a print with just Jesus' initials; asked for a receipt that I paid cash; he said he that was the receipt; asked to speak to ... read more
Business response:
Hello, my name is Sheriff Demetri and I'm the general manager at El Cerrito Honda. Thank you for taking the time to share your experience with us. I apologize for the stress and frustration you experienced during your visits. Please reach out to me on my cell at 408-687-7459 or by email at sheriff@elcerritohonda.com , I would like to take this opportunity to turn things around. Thank you and I look forward to speaking with you.
My appointment was 9:30 am I arrived 9:25 but was not met by an advisor until 9:55. The service was oil change and brake fluid service. The finish time was 2:30 Pm. It was later changed to 5 pm. The I was told it would be finished the next day. The next day nobody called. I had to call around noon to check on the status and was told the car was ready. I had been going to this dealer for service for over 30 years. The service has been going downhill but I have never been so disappointed.
Business response:
Hello, my name is Sheriff Demetri and I'm the general manager at El Cerrito Honda. Thank you for taking the time to share your experience with us. I apologize for the delays and lack of communication. Please reach out to me on my cell at 408-687-7459 or by email at sheriff@elcerritohonda.com , I would like to take this opportunity to turn things around. Thank you and I look forward to speaking with you.
Honda EC didn't have parts to replace my emergency brake or my sun visor. I asked for Check Engine Light to be fixed...the fix cost a lot and light came back on after 50 miles.
Business response:
Hello, my name is Sheriff Demetri and I'm the general manager at El Cerrito Honda. Thank you for taking the time to share your experience with us. I apologize for trouble you experienced at your recent service visit to El Cerrito Honda. Please reach out to me on my cell at 408-687-7459 or by email at sheriff@elcerritohonda.com , I would like to take this opportunity to turn things around. Thank you and I look forward to speaking with you.
Wait to long for simple services
Business response:
Hello, my name is Sheriff Demetri and I'm the general manager at El Cerrito Honda. Thank you for taking the time to share your experience with us. I apologize for the longer than usual wait time you experienced. Please reach out to me on my cell at 408-687-7459 or by email at sheriff@elcerritohonda.com , I would like to take this opportunity to turn things around. Thank you and I look forward to speaking with you.
Honda's warranty coverage is terrible, everything is extra money
Business response:
Hello, my name is Sheriff Demetri and I'm the general manager at El Cerrito Honda. Thank you for taking the time to share your experience with us. I apologize for the frustration you have faced with the Honda warranty . Please reach out to me on my cell at 408-687-7459 or by email at sheriff@elcerritohonda.com , I would like to take this opportunity to turn things around. Thank you and I look forward to speaking with you.
Wait time even though there is an appt, i went it for oil change at 1:25, left at 5:15ish
Business response:
Hello, my name is Sheriff Demetri and I'm the general manager at El Cerrito Honda. Thank you for taking the time to share your experience with us. I apologize for the extended wait time during your visit, especially with an appointment scheduled. Please reach out to me on my cell at 408-687-7459 or by email at sheriff@elcerritohonda.com , I would like to take this opportunity to turn things around. Thank you and I look forward to speaking with you.
The technician was curtousy and polite. There was no shuttle service from this dealer. Especially if you have 6 hour to waste. It was a recall. I don't recommend this dealer.
Frequently asked questions about El Cerrito Honda
How is El Cerrito Honda rated?
El Cerrito Honda has a 4.6 star rating with 6,051 reviews.
When is El Cerrito Honda open?
El Cerrito Honda is open now. It will close at 8:00 p.m.