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El Cerrito Honda
- Car Dealers
- El Cerrito, CA
About this business
Location details
11755 San Pablo Ave, El Cerrito, CA, 94530, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Honda EC didn't have parts to replace my emergency brake or my sun visor. I asked for Check Engine Light to be fixed...the fix cost a lot and light came back on after 50 miles.
Business response:
Hello, my name is Sheriff Demetri and I'm the general manager at El Cerrito Honda. Thank you for taking the time to share your experience with us. I apologize for trouble you experienced at your recent service visit to El Cerrito Honda. Please reach out to me on my cell at 408-687-7459 or by email at sheriff@elcerritohonda.com , I would like to take this opportunity to turn things around. Thank you and I look forward to speaking with you.
Wait to long for simple services
Business response:
Hello, my name is Sheriff Demetri and I'm the general manager at El Cerrito Honda. Thank you for taking the time to share your experience with us. I apologize for the longer than usual wait time you experienced. Please reach out to me on my cell at 408-687-7459 or by email at sheriff@elcerritohonda.com , I would like to take this opportunity to turn things around. Thank you and I look forward to speaking with you.
Honda's warranty coverage is terrible, everything is extra money
Business response:
Hello, my name is Sheriff Demetri and I'm the general manager at El Cerrito Honda. Thank you for taking the time to share your experience with us. I apologize for the frustration you have faced with the Honda warranty . Please reach out to me on my cell at 408-687-7459 or by email at sheriff@elcerritohonda.com , I would like to take this opportunity to turn things around. Thank you and I look forward to speaking with you.
Wait time even though there is an appt, i went it for oil change at 1:25, left at 5:15ish
Business response:
Hello, my name is Sheriff Demetri and I'm the general manager at El Cerrito Honda. Thank you for taking the time to share your experience with us. I apologize for the extended wait time during your visit, especially with an appointment scheduled. Please reach out to me on my cell at 408-687-7459 or by email at sheriff@elcerritohonda.com , I would like to take this opportunity to turn things around. Thank you and I look forward to speaking with you.
The technician was curtousy and polite. There was no shuttle service from this dealer. Especially if you have 6 hour to waste. It was a recall. I don't recommend this dealer.
Way too many follow-up emails after having my car serviced. The service was great, end of story. Why the 12 emails asking me how it went and reminding me of other services and deals, and the next check-up, and to 'like' the company etc. I'm feeling haunted.
I didn't like the fact that I had to pay for a (inspection fee $275 ) I understand this if you decide not to do the work at this service shop , but this fee $275 wouldn't go towards the work if you chose to do he work with them , Representative was helpful that's the reason of the 2 stars
I was there as my crv doesnot start n I took there and they charge me 275 for diagnose fee n found starter not engaging the end up billing me 1500 for starter change
I had an appointment set to come drive and buy the car. I was called the night before and told it wouldn't be ready for 3 more days. The next day I noticed the car was off of CARFAX. I called the dealership and was told it was sold the night before. The salesperson I was dealing with was very dishonest. Almost made me step away from Hondas entirely found one at another company and purchased!! WOULD NOT RECOMMEND EL CERRITO HONDA!!!
Business response:
I want to start by apologixing for our lack of communication. I would like an opportunity to make things right. You can reach me on my cell at 408-687-7459 or by email at sheriff@elcerritohonda.com
Frequently asked questions about El Cerrito Honda
How is El Cerrito Honda rated?
El Cerrito Honda has a 4.6 star rating with 5,915 reviews.
When is El Cerrito Honda open?
El Cerrito Honda is open now. It will close at 8:00 p.m.