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El Cerrito Honda
- Car Dealers
- El Cerrito, CA
About this business
Location details
11755 San Pablo Ave, El Cerrito, CA, 94530, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
I went to get my recalls fixed. 1st time I went they fixed 1 of 3 recalls (fuel pump) which they told me they can fix all 3 at once (not true as they had defective supplies and no extras). 2nd trip they fixed 3 of 3 (technically only 2 items were fixed) because the fuel pump was not working after the first trip so when I went to get it fixed again on the 2nd trip it still does not work. Now I need to go a 3rd time to fix the fuel pump since my car has not been starting correctly since they "fixed" it the 1st time. So I have... read more
Business response:
Hello, my name is Sheriff Demetri and I'm the general manager at El Cerrito Honda. Thank you for taking the time to share your experience with us. I am sorry to hear about your experience with the recall repairs and the continued issue with your fuel pump . Please reach out to me on my cell at 408-687-7459 or by email at sheriff@elcerritohonda.com , I would like to take this opportunity to turn things around. Thank you and I look forward to speaking with you.
Manager was a Rip Off! Would not recommend anyone to that Dealership period!
Business response:
Hello, my name is Sheriff Demetri and I'm the general manager at El Cerrito Honda. Thank you for taking the time to share your experience with us. I am sorry to hear about your recent experience. This is not the impression we want anyone to leave with. Please reach out to me on my cell at 408-687-7459 or by email at sheriff@elcerritohonda.com , I would like to take this opportunity to turn things around. Thank you and I look forward to speaking with you.
Did a thorough job in the multipoint inspection. However, when we arrived they realized they forgot to change the fluid in one of the inspection points and I had to wait another 1.5 hoiurs until they completed this. That was frustrating and I think they should have offered to compor at least discount this last part.
Business response:
Hello, my name is Sheriff Demetri and I'm the general manager at El Cerrito Honda. Thank you for taking the time to share your experience with us. I apologize for the delay you experienced and understand how frustrating that must have been. Please reach out to me on my cell at 408-687-7459 or by email at sheriff@elcerritohonda.com. I would like to take this opportunity to turn things around. Thank you and I look forward to speaking with you.
The intake person was excellent. There was quite an aroma of unleaded gasoline left in the car, suggesting that the mechanic who actually worked directly on the fuel pump maybe did not sufficiently clean his hands.
Business response:
Thank you for your feedback about your visit to El Cerrito Honda. We're glad to hear that the intake team provided excellent service. We also appreciate you bringing the issue with the fuel odor to our attention. We will address this with our service team to ensure proper care and cleanliness moving forward. Your feedback helps us improve, and we value it.
The first time that I don't like the customer service. And wasted my time and money. If Mel was there he would perfect person to help me with everything
Business response:
Hi my name is Sheriff and I would like to start off by apologizing for your experience. I would like a chance to make things right. Please reach out to me on my cell at 408-687-7459 or email me at sheriff@elcerritohonda.com
The technician did not do visual inspection around the car only looked on computer and checked good or bad. My windshield wiper was bad and he said it was good and I showed the advisor how bad my windshield wiper. They called me said my air filter and carbine filter were bad. I told them I just replaced by myself was last time you guys recommended it. I asked for alignment I paid for the service but when I got home I looked into my service paperwork and didn't have my alignment diagrams attached into it. Any alignment shop... read more
Business response:
Hello, my name is Sheriff Demetri and I'm the general manager at El Cerrito Honda. Thank you for taking the time to share your experience with us. I apologize for lack of clear communication regarding the services performed on your recent visit. Please reach out to me on my cell at 408-687-7459 or by email at sheriff@elcerritohonda.com , I would like to take this opportunity to turn things around. Thank you and I look forward to speaking with you.
was told 2 different things about what I wanted and did not get it
Business response:
Hello, my name is Sheriff Demetri and I'm the general manager at El Cerrito Honda. Thank you for taking the time to share your experience with us. I apologize for the confusion regarding your request. Please reach out to me on my cell at 408-687-7459 or by email at sheriff@elcerritohonda.com , I would like to take this opportunity to turn things around. Thank you and I look forward to speaking with you.
Got me in very quickly, diagnosed and repaired issue in a timely manner. The price was very high, both parts mark up and hourly rate need improvement.
Business response:
Thank you for sharing your feedback with El Cerrito Honda. We're glad to hear our team was able to get you in quickly and complete the repair in a timely manner. We also value your input regarding pricing and will be sure to review this with our management team.
I came in for an oil change and then there were problems with the car. My bill was over $2500 in cost. Everything is so expensive when I am on a fixed income.
Business response:
Thank you for your review. We understand unexpected repairs can be difficult, especially on a fixed income. If you have any remaining questions or would like to discuss your visit further, please feel free to contact our team. We appreciate the opportunity to assist you at El Cerrito Honda.
Frequently asked questions about El Cerrito Honda
How is El Cerrito Honda rated?
El Cerrito Honda has a 4.6 star rating with 6,051 reviews.
When is El Cerrito Honda open?
El Cerrito Honda is open now. It will close at 8:00 p.m.