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El Cerrito Honda
- Car Dealers
- El Cerrito, CA
About this business
Location details
11755 San Pablo Ave, El Cerrito, CA, 94530, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
I had an Adviser named Andrew Wong. He wanted me to have an oil change and brake fluid exchange. I also made this appointment to replace the starter because my car wasn't starting regularly. Basically I needed my 100k service even though my oil life was 40%. The original estimate was $739.90. I was fine with that. When my service was completed my bill was $1501.12! How could the original estimate be this far off on the true price of the service?! I was astonished. Wong also wanted me to replace my splash guard for over $300... read more
Business response:
Hello Joseph, my name is Sheriff Demetri and I’m the general manager at El Cerrito Honda. Thank you for taking the time to share your experience with us. I am sorry to hear your recent visit did not meet your expectations after so many years of choosing El Cerrito Honda. Please reach out to me on my cell at 408-687-7459 or by email at sheriff@elcerritohonda.com , I would like to take this opportunity to turn things around. Thank you and I look forward to speaking with you.
Estimated time was two hours. It took 4 and a half hours for the oil change and recall service. That is ok, but it was not the estimated time and no one told me what was happening. When I would ask, I would always get the answer that it would be ready soon. At the end, there was no explanation of services that were done or needed, I just got the piece of paper and told that my car was ready. Worse, one of the recommended services was for a wheel alignment. I showed them the paper from Honda stating that the recall would ... read more
Business response:
Hello, my name is Sheriff Demetri and I’m the general manager at El Cerrito Honda. Thank you for taking the time to share your experience with us. I am sorry the communication during your visit did not meet your expectations. Please reach out to me on my cell at 408-687-7459 or by email at sheriff@elcerritohonda.com , I would like to take this opportunity to turn things around. Thank you and I look forward to speaking with you.
I think that I was purposely overcharge for a new tire. I took a picture of my tire and was told that I did not need a new tire.
Business response:
Hello, my name is Sheriff Demetri and I’m the general manager at El Cerrito Honda. Thank you for taking the time to share your experience with us. I am sorry to hear you left with concerns about the tire recommendation. I understand why this would be frustrating, especially after receiving different information. Please reach out to me on my cell at 408-687-7459 or by email at sheriff@elcerritohonda.com , I would like to take this opportunity to turn things around. Thank you and I look forward to speaking with you.
Bad experience with customer service
Business response:
Hello, my name is Sheriff Demetri and I’m the general manager at El Cerrito Honda. Thank you for taking the time to share your experience with us. I am sorry to hear that your experience with customer service left you disappointed. That is never the impression we want to make. Please reach out to me on my cell at 408-687-7459 or by email at sheriff@elcerritohonda.com , I would like to take this opportunity to turn things around. Thank you and I look forward to speaking with you.
The sales associate was very rude and sarcastic I'll never go back there there again,and it took 2 hours for oil change with a prior appointment!
Business response:
Hello, my name is Sheriff Demetri and I’m the general manager at El Cerrito Honda. Thank you for taking the time to share your experience with us. I am sorry to hear about the delay with your oil change and that your interaction with our staff came across as rude. That is not the experience we want for our customers. Please reach out to me on my cell at 408-687-7459 or by email at sheriff@elcerritohonda.com , I would like to take this opportunity to turn things around. Thank you and I look forward to speaking with you.
Too expensive and time consuming.
Business response:
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
PRICEY!!! I will take it to an independent repair shop like Firestone Tire Center for service next time. 8(
Business response:
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
Pleasant service advisor. Was told car might be completed early (30 minutes) then found they worked on the wrong car (looked like mine) so mine took longer. When finally completed found the tire warning light came on when driving home. Had to reset it myself. Basic service was fine details were muddled
I left requests to check several issues on my car, and no check was done. They replaced my air conditioning vent, and now when I turn it on, it makes a very loud noise. Very dissatisfied with the whole experience, especially since they kept my car for an additional day.
Business response:
My name is Sheriff Demetri and I'm the GM at El Cerrito Honda. I'm sorry you didn't get the experience you deserved. I would love an opportunity to make things right. You can reach me on my cell at 408-687-7459 or email me at sheriff@elcerritohonda.com
Frequently asked questions about El Cerrito Honda
How is El Cerrito Honda rated?
El Cerrito Honda has a 4.6 star rating with 6,051 reviews.
When is El Cerrito Honda open?
El Cerrito Honda is open now. It will close at 8:00 p.m.